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Full Tilt Apologizes to Customers Who "Endured a Long and Difficult Period"[ return to main articles page ]

By: Dan Cypra    [See all articles by Dan Cypra]
Published on Jul 31st, 2012
On Tuesday, Full Tilt Poker officials in Dublin apologized to customers who have been separated from their funds for the last 15 months, which it dubbed a "long and difficult period." The statement, which appeared in a thread on PocketFives, opened by saying, "Full Tilt Poker is very pleased to announce the conclusion of a three-way transaction with PokerStars and the United States Department of Justice which will result in all of FTP's U.S. players having the opportunity to be paid."

Full Tilt Poker's U.S. clientele won't just receive checks in the mail that they can then pay bills with or spend as they see fit. Instead, Full Tilt users in the United States will need to file a claim with the U.S. Department of Justice's Asset Forfeiture Money Laundering Service in order to be repaid. The exact process players will need to go through in order to claim their bankrolls has not been announced.

In an FAQ on the PokerStars Blog, inter-site transfers between Full Tilt and PokerStars were addressed: "We hope to have the functionality in place to allow inter-site transfers between Full Tilt Poker and PokerStars so that you can enjoy playing again on either platform of your choosing. We will provide additional guidance on this in the coming weeks." PokerStars also claimed it would not re-launch Full Tilt in France, Italy, Spain, Denmark, Belgium, or Estonia.

PokerStars is on the hook for a $547 million payment to the U.S. Government and another $184 million to non-U.S. Full Tilt players. It owes $225 million of that to the DOJ by August 6th. Full Tilt officials called the nine-figure payment a "substantial amount of money." Non-U.S. player balances will be available within 90 days and PokerStars also has plans to reopen Full Tilt Poker as a separate site.

Full Tilt apologized to its customers for their troubles, saying, "Full Tilt Poker apologizes to all of its customers who endured a long and difficult period wondering whether this day would ever come." Site front man Ray Bitar surrendered to U.S. authorities earlier this month and was later freed on bail. Bitar (pictured) is now being electronically monitored and has travel restrictions, confined to his home in California and court hearings in New York.

What will happen to Full Tilt Poker's staff in Dublin and elsewhere is not clear. The company thanked its employees in the same statement: "Full Tilt Poker expresses its appreciation to its loyal employees whose hard work over the last 15 months preserved the value of the Full Tilt Poker assets so a deal like this could be possible, and to PokerStars and the United States Department of Justice for their efforts in bringing about this resolution."

When Bitar turned himself in earlier this month, he said in an e-mail to Full Tilt staff that the company had "made arrangements for PokerStars to guarantee all July salaries" for Full Tilt employees. How much overlap will occur with PokerStars' staff, and consequently how many employees will be out of a job, remains to be seen.

On Tuesday, PokerStars announced plans to reopen Full Tilt Poker under its own brand. In comments in a feature article here on PocketFives, posters agreed they'd welcome playing on a re-launched Full Tilt. To that extent, one poster asserted, "If PokerStars owns and runs Full Tilt, then it's all good. Full Tilt will be 100% PokerStars' operations and they have done everything correctly."

A member of PocketFives from the United Kingdom poker community perhaps summed up the sentiments of players the best: "If Tapie or most other entities had bought FTP, I would say 100% that I would not have played on the site, but since it's PokerStars and they run the best site on the internet, I will definitely be playing on the re-launched FTP."

In a press release posted on the PokerStars Blog, room officials noted that "innovative features, the authentic poker, and the cutting-edge software" propelled Full Tilt to become the second largest online poker room in the world prior to its shuttering in September 2011.

Related Articles:

PokerStars: "We Plan to Reopen Full Tilt"
PokerStars Purchase of Full Tilt Finalized, Isai Scheinberg to Step Down

Comments

  1. Truely a fantastic day for online poker. Always hoped that Stars would be back in the US market one day, and that day is approaching (so I hope anyway).

    STARS - you da man!!!!!!!
  2. fantastic...cant wait to claim my 0,28$ and still have no access from denmark
     
  3. Fuqs i want interest to 4% for 15 months should get me another $250.
  4. LOL at the guy saying he wants interests...just having your money back is a big plus..isnt it??
  5. Show me the moneeeyyyyy!!!!
  6.  
    Originally Posted by gizmos666 View Post

    LOL at the guy saying he wants interests...just having your money back is a big plus..isnt it??

    I think most people will just be happy getting their money back at this point. The question is how many obstacles will U.S. players have trying to reclaim their money through the Govt?
     
    Thread Starter
  7.  
    Originally Posted by Dan View Post

    I think most people will just be happy getting their money back at this point. The question is how many obstacles will U.S. players have trying to reclaim their money through the Govt?

    I believe the American Television show "Wipeout" provides an accurate representation.
  8. Sure, getting our money back will be nice, but the more important thing I'd like to know is if I will be able to use my 100k points to get free t-shirts and beer koozies.
  9. Just a thought-does everyone remember their passwords- LOL-This is a GOOD day.
  10. I busted in my pants after reading this!! Can't wait to crush!!!
  11.  
    Originally Posted by _ROCK_ View Post

    Sure, getting our money back will be nice, but the more important thing I'd like to know is if I will be able to use my 100k points to get free t-shirts and beer koozies.


    I was wondering the same.. And tilt still owes me 3 t-shirts for knocking out a few pros..
  12. yeah, I'll be happy when and if I get my money back..
     
  13.  
    Originally Posted by gizmos666 View Post

    LOL at the guy saying he wants interests...just having your money back is a big plus..isnt it??


    Yea i know. So shhhhh. Im just disgruntled about how long it took
  14. "Full Tilt Poker officials in Dublin apologized to customers who have been separated from their funds for the last 15 months"...are you kiddin me you bunch of crooks!!!!.... how about you put everyone in HELL for the last 15 months...the only reason you played ball in regards to this deal so all of you scumbags at FTP wouldn't have gone to jail..not to say that Bitar, Lederer, Furst, Ferguson, Burtnick and the rest should be in jail already!
    I can only commend Pokerstars, the lawyers and the DOJ for making this happen!!!!!
    On the brighter side according to my sources there will be steps in place (good news) before the Nov 2012 election relating to bringing poker back to the USA!
    Edited By: K5VERB Aug 1st, 2012 at 12:35 AM
    Reason: spelling error
  15.  
    Originally Posted by Dan View Post

    I think most people will just be happy getting their money back at this point. The question is how many obstacles will U.S. players have trying to reclaim their money through the Govt?

    Yes, I'm sure it won't be as easy as it was for us to get our money from PokerStars!

    I've got a $2k check in my possession that I received on Black Friday but never cashed for obvious reasons. My FTP account was already debited. I wonder how they're gonna account for these funds?
  16. The absolute best news we could have got as far as a company buying Full Tilt is that PokerStars is the one buying. They have been very reputable through out everything. I think this is great. Obviously its a little brutal that we have to go trough the doj to get our money, but any statement that has "we get our money" in it is a good one.
     
  17. so an apology is supposed to make people feel better? That should have happened as soon as we figured out the scam that was going on. Even if US players are repaid 100% they will spend thousands in legal fees.
  18. Yeah, I also wonder where this money is coming from, I mean I know PS is buying FT and giving money back to players and the DOJ, but to right the ledger........ I mean this is a big hit on any bottom lineI also hope they will allow intersite transfers and the ability to set up a new account - a new screen name would be coolLastly I would also hope that those crap multi entry tournies will disappear forever, as we all know this was set up as a money grab...Overall though bloody good news and the players with lots of moolah at stake should be well pleased :-)
     
  19. VWP Pokerstars!!!
 
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