So I just got an ATM card for my recent withdrawal from my Bodog account: pulled $2000 out of my BR to minimize my exposure, incase the DOJ/FBI gets any more crazy ideas. Of course, you can only pull $1000 a day outta your ATM, PLUS you can't do $1000 at once (appears to overload the atm), so I have to do 2 withdraws of $500 and $500. And I'll need to do it over two days to get my hands on all the $$.
So then I get hit by my banks ATM fees ($3 per transaction); not tragic. So day one costs me $6 in fees. On day 2, I do a $500 (plus the $3 fee), but when I go to do another $500 w/d, it says insufficient funds. So I'm assuming, it's the $9 in previous fees, plus another $3 for this one, so call it $12 light.
So I try to pull out $480... insufficient funds. Hmmm... weird, I try $460 ... insufficient funds. Now I'm kinda disturbed. I opt to see "available balance" when the ATM offers. It says I have $427, a very arbitary number AND, it looks to be about $60 shy of what it should be even with the fees. So then I try to w/d $420 (since the balance avail says $427)... again with the "insufficient funds" message. So I go for $400 and it finally kicks it over to me. So, where's my missing $80????
Now for the fun part - I call bodog to see what gives. And right on cue, I get some kinda scripted language from a bunch of monkeys who don't know anything (I mean, they literally know NOTHING). When I finally get a "customer service supervisor" he tries to explain to me that the missing $80-$85 is a combination of the ATM fees and the Phill Peso exchange rate fluxation. I tell him that I know exactly what my ATM fees are, and that I'm concerned about $80+ that has NOTHING to do with those fees. AND when I ask him the percentage of fluxation that has occured in the last 2 days and which direction said fluxation went, he says "I don't know anything about currency"... so why the fuck is he claiming this is the cause?
Further, just because there is a currency fluxation, shouldn't really be my problem. I asked to withdraw $2000 US DOLLARS (not Phill Pesos). i should be made whole. I'm cool with the minimal ATM fees, as a concession for a pretty simple and effective way to payout (ie. the card), but loosing nearly 5% of my dough in the process (when they promised me only ATM fees) is a bit absurd, not to mention misleading.
Anybody have any insight into this? I'm totally frustrated and once again BODOG Customer service is a complete joke. OH, and get this, when I asked to speak to a Manager (someone above the supervisor), he told me he was unable to connect me with anyone above him. Managers, I'm told, do NOT speak to customers. HORRIFIC service. Plain and simple.
But, like sanzard, I also used the debit card option a few years ago and was not impressed by the associated fees with the card. You should have received some sort of outline of the fee schedule at some point (I know I did). On top of the ATM fees the card itself has transaction fees, and my best guess is that this is where the missing money can be found.
See if you can get a hold of:
1. A copy of the statement from Bodog that promises only ATM fees
2. A copy of the debit card fee schedule that shows fees above and beyond ATM fees
If you can provide those two documents to Bodog and prove a discrepancy, I think there is a reasonable chance that they will reimburse you for the difference. No guarantees, but in my experience Bodog has always done whatever it can to reasonably satisfy their customers.
Let us know the results.
thanks Nate. I'll see about those docs. I know I never recieved a fee schedule. Statement is not available till Sunday when it updates electronically (or so customer service says).
So it sounds like you tried the card, but now use some other method? I was lead to believe this is the only current method? what else might I have done to extract some $$?
As for "doing whatever they can", I'm in pretty hearty disagreement with that. The CS is not empowered or knowledgeable enough to address 99% of the issues that arise (on an ongoing basis). That fact that you can't even escalate to a person who IS empowered/knowledgeable enough to assist or make judgment calls, is a HUGE flaw.
But I will keep you posted.
I think the fees were posted on the paper that the card was attached to when I received it. Pretty confident about that, I might still have it in fact. I'll look.
Withdrawal methods vary greatly from player to player and over time. It's quite possible that the debit card is the only option available to you at this time.
Hi Nate, Sorry to pester you in light of your recent changes (sorry, I didn't know before; plus I think that your departure is unfortunate for everyone involved). But thanks for your continued insight; I truly appreciate it.
So really, some players get some withdrawal options; and some players get others? Do you have any idea how this is determined or what the logic behind it is?
Also, they still haven't posted a statement on the Global ePay site and when I called them today, they don't have any info either. In fact, the CS rep told me the ePay couldn't see the transactions/fees (which sounds absolutely absurd).
Again, I appreciate your "unofficial" help.
I've just noticed over the years that different players have had different options available at different times. And my own deposit/withdrawal options have fluctuated greatly over the years. Not really sure how it all works, or that there is even a rhyme or reason behind it.
Hopefully you get a statement that shows the transactions at some point and get get it all cleared up. glgl