Just had an interesting issue with bodog that I wanted to share. it seems that their architecture isn't setup to accommodate the increase in numbers of poker players. If you experience a problem, be prepared to be kicked out while bodog keeps your money. I was conveniently kicked out while holding a pair of Q's. Next thing I know, it shows that I was automatically removed from the hand due to a lack of response. I called in to discuss the situation and before I could say much, I was told that my computer was the problem and I should go away. Thanks for taking my money bodog.

I've heard this from multiple people. You are better off to find a more reliable website.

It does seem to lag a bit the longer I have tables open. Sometimes it will freeze and then come back after a few hands have been auto folded. Maybe Becky and Nate can find out more about this?

Thanks,

ever since the last update, when i open my first table it freezes for like 2 minutes. kinda sux but the only problem ive had

He guys, sorry for the delay, didn't notice the reshuffling of the forums (when did that happen?).

OP, can you describe your issue in more detail please.

Describe the events leading up to your hand being folded. As others have noted, lags seem to be an ongoing issue, but without detailed description of the events leading up to lagging/autofolding it's hard for the development team to address the issue.

Also, explain what you mean by being "kicked out", told you "should go away" and Bodog taking your money, as these responses are uncharacteristic of the Bodog Customer Support Team.

I've had the same problem as Eagleseye, my hands just start auto-folding and the fix is for me to close out and rejoin the table. It has happened to me maybe five times since the last upgrade, never happened before. And if I'm multi tabling, it doesn't affect all tables. And I think it happens after I time-out at a table and then rejoin the action, I'll play a few hands and then they just start auto folding. But it seemed at least once that I never timed out at the table and it just started happening although I could not verify that for sure. And unless I see something playable, I normally won't notice it until I get into the blind since I still can check the fold button and assume that is why I'm folding and it's not until I either see a playable hand or I'm in the blinds where I will only "check" fold if I see a raise and have no intention of calling. Was pretty annoying on Sunday when it happened in the 5K where I had AK just waiting to 3bet on the button and sadly saw my AK thrown into the muck. Also remember it happening one other time where I was in the BB and the SB just limped and I autofolded.

I've also had some of the performance issues the OP has described and it seems to happen when I'm playing 2+ tables for an extended period of time (several hours). In these cases, I need to close out the program completely and then re-open and rejoin my tables. Seems to work until another few hours have past and now during my longer sessions, I will periodically shut down the program during a break so I don't encounter the issue during a critical hand. I haven't addressed this issue with support or brought it to the forums because I know my PC has some memory issues and very well could be the problem. I'm planning on upgrading soon and if I still encounter performance issues, I'll definitely be addressing with CS.

Thanks for the detailed responses guys. This has been an ongoing issue over the years. I don't think it can ever be totally eliminated, but the more info we can provide to Bodog the better they can address the issue and keep it's frequency minimized.

 

Originally Posted by bonflizubi

It's been around for very many years now. While they are correct technically when they get into the *we don't control the packet routing so it's not our fault if it gets slowed down for table X* argument, it's still ridiculous. Why? Because for some reason it happens with them 1000% more often than any other site. There is something unique either in the software, the servers or their choice of internet providers that causes laggy timeouts long before any other sites software.

It is safe to say that the issue resides on Bodog's side of the fence here, and ought to be addressable without any of our input. They simply refuse to own this issue and have known about it for far too long. While I might not be happy about sw improvements or the pace of them, at least they are trying so I can't give them a fail.

But on this lag/timeout issue I have to give them a life fail. Deeds not words. And in the last three years I've not seen deed one to address this issue nor even the words that say "we don't know why we have this problem but you don't get it on stars/tilt/ub/merge/yahatay/ every other poker site on the planet.

+10000000

this is why I got mad last night and told the rep that..didn't seem to phase them..every other sentence was deny deny deny..

Techies out there help me on this, I am from old school big iron computing and know just enough about microarchitecture to get in trouble. Therefore the following may be off the mark for exact factness.

Problems after playing a while could be for several reasons, including poor program design and genereal MS Ka-Ka. Do your Ctl-Alt-Del to pull up Windows Task Manager (WTM) and look to see how much memory BODOG is using. If there is a leak or other, it may use more and more memory until it reaches it's max allocated memory (without the program handling requesting more) and then you start swapping to virtual memory on disk causing lags. When restarting seems to fix the problem, something along those lines can be the root cause. It's either trying to hog more and more or there's a build up of crap that's not being handled (like a commercial ready program should). Since some software, unbeknownst to you is based on/using Internet Explorer (more MS Ka-Ka), settings there can affect performance. Try clearing the cache/history and see if that helps.

Internet/site problem
I can see the lights on my router and modem so I can sometimes roughly see if it's the internet/sender that's pausing or the program.

WTM will also show you if your CPU is pinned at 100%, like mine used to be for some heavily animated (Flash?) poker sites before I upgraded the Graphics card. This can cause pauses and sometimes disconnect/sit outs. (If you have a Duo or multi-processor chip common now, the CPU in WTM is effectively maxed when it is at 50% each (for Duo). You can usually tell if you have this problem because it will get worse the more lobbies/tables you have open. close any browser windows that are running ads. Shut off animation or get a new cheapo box. It will probably run rings around what you or I have currently.
An additional problem I have is with my ISP, Comcast. I have problems at exactly 2:00 am local. While they will deny it and are not providing this downtime information to their own help desk personnel, you know they are doing maintenance when they think it's not busy. If you're deep in the PS Million, this is not a time to be forced away from the table for 7 minutes.

Re: BODOG in general. Money is easy in, easy out. However, I would do much better at a site that has all the basics, like hand history. I played PLO8 and the lack of any indication of what a player had, following a brief flash at the end of the hand, drove me nuts.

Look forward to the day when the fish return from the sea.

how do you clean out your java cache? my computer was bought last year..win7 all the updated stuff. thanks for the tips though

Thanks for all the tips Rocket/Bon, should help a lot of players with frequent lags.

 

Originally Posted by bonflizubi

Nate- what was in today's update?

It fixed some problems with the client crashing for some users.