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  1. Remember this post ???

    think about it..they are behaving like they might be...

    1. keeping as much money on site as possible, hence the cashout probs.

    2. bad customer service and email responses...
    could they have trimmed payroll so much that there is no one there to respond

    3. the regulations that are attached to the possible new laws that would not allow
    current sites to operate in usa would make it desirable to do something to be more liquid
    if and/or when its time to bail.

    not saying they are or that i have heard something, just speculation on my part...because it doesnt make sense for a million dollar or more a day company to be in this position, with bad PR and customer service....

    could it be possible that current owners are planning their exit stategy..i'm sure full tilt will still be around, but these questions and problems that FT has don't make any other sense to me.

    what ya'll think ???
    Edited By: p0lecat May 24th, 2011 at 07:57 PM
    Reason: reposting with additions
  2. I think it is crazy talk

    But I think I am going to transfer all my money to stars, I am so sick of FTP.
  3. 1. the cashout/deposit problems are because the US gov is making it tough for banks to process transactions. it's not the sites fault on their own

    2. FTP support has always been bad (from what i understand)

    3. they won't just shut down. they'll still have plenty of EURO/ rest of the world traffic and would just have a lower customer base for a few years
  4. My opinion to your statements.

    1) stars sometimes has cashout problems too. It does seem like lately its happening more on FTP than Stars, but UIEGA has made it tricky for all the sites that allow US players.

    2) Bad customer service has always been a problem there since inception, this is nothing new and not an indicator of anything. If you are blackcard, customer service has improved, just seems to me they are not investing money on infrastructure to players not contributing alot of rake to them.

    3) FTP has plenty of international players, it would hurt their business, but they would still be a huge player irregardless of whether they had to temporarily or permanently pull out of the US Market. IMO, FTP would probably be allowed to enter the US market at some point with any regulation. It might need to exist as a stand-alone client similar to FTP.fr but think they would be allowed to enter. Just my opinion, they could be locked out depending on what eventually happens if anything.

    Edit: pretty much what haonhack said, beat me to the reply button ;)
    Edited By: wackyJaxon Mar 18th, 2011 at 11:29 PM
  5. ok i see your points...so closing out of the question...but maybe current owners are implementing their exit stategy ??? idk . i'm prolly full of shit here...just looked funny to me ...didnt mean to get anyone all upset.
    Thread Starter
  6. Not upset, discussion is always interesting and never personal at least to me. Even if they have to pull out of US market, they would still be the #2 site in the rest of the world which would be pretty profitable for them. If at some point they were permanently barred from the US market, they would open a gimic casino for people to tilt money off to as well.

    I hope at some point they decide to upgrade their support, and do hope they have better luck with their banking, especially if I wind up moving back to the US.
    Edited By: wackyJaxon Mar 18th, 2011 at 11:46 PM
  7.  
    Originally Posted by p0lecat View Post

    ok i see your points...so closing out of the question...but maybe current owners are implementing their exit stategy ??? idk . i'm prolly full of shit here...just looked funny to me ...didnt mean to get anyone all upset.


    noone is upset-- but someone comes and posts a tinfoil *the world is ending* or *FTP is ending* or whatever thread so often that it gets old. People need to think through stuff...
     
  8. if you were one of the owners...looking at the regulations attached to legislation in the usa....
    would you still operate status que or be looking to position yourself better to make a move and or sell ???

    dont think this is tin foil stuff...not for me anyways,
    was just wondering what the best business decision would be if i were in their shoes
    Thread Starter
  9. Many large companies have poor customer service (See the airline industry), if you consider the growth curve of FT which is still young, it is likley that they have constantly been trying to catch up in the overhead/support side of the business.
  10. catching up on the support/service side of this industry should be one of the easiest things to do...i dont buy that "their still young" argument...they either dont care or they have a plan to keep it this way because they have other plans...jmo
    Thread Starter
  11.  
    Originally Posted by haonhack View Post

    1. the cashout/deposit problems are because the US gov is making it tough for banks to process transactions. it's not the sites fault on their own

    2. FTP support has always been bad (from what i understand)

    3. they won't just shut down. they'll still have plenty of EURO/ rest of the world traffic and would just have a lower customer base for a few years

    I don't agree with you and wacky on #1. stars, from personal experience, friends and all major forums, never had the level of issues that FTP has had in terms of cashouts. Stars has had issues with 3rd party payment processors, but resolved very quicly and communicated much better.

    The other major issue with FTP cashouts was the removal of paper checks. There are people that do not have, nor cannot get a checking account, if they are on chx systems for example. There are zero cashout options for them without paper checks. All other cashout options require a checking account as well, making cashing out impossible to those without checking accounts. As far as I know, stars has always offered paper checks.

    Stars seems to work harder or smarter at circumventing the UIGEA. FTP should find out how stars is able to get us our money quicker than FTP can respond to our emails.

    And for me that's the worst of all this with FTP. These cashout issues would be a lot easier to deal with if FTP comminicated in a more timely and informative manner.

    I don't think FTP is closing or selling, as OP suggests, but it does look like they are trying to milk the poker economy as fast as they can. Their implementation of rush and Multi-entry tournies pretty much shows us that.
     
  12. Are the other FTP sites different companies/owners? Does wording in any of the old/new bills exclude or include them also?

    So many different angles in lieu of possible new poker laws. I wondered the same in regards to all the new gimmicky games. They are all patented I believe? Thus a player pool could be retained regardless of "FTPUS", if people are playing them enough. They get shut down/sell/blackedout, then they can possibly/probably license and or sell the games separate from client/SF company? Whole lota lotas jeesh.

    Why customer service issues seem redic to me. Seems like FTP should be eager to garner players support going into these events.

    Quite obv RUSH and METs were released/force fed a lil to early imo.
    Edited By: just-jOHnny Mar 19th, 2011 at 12:17 AM
  13.  
    Originally Posted by just-jOHnny View Post

    Are the other FTP sites different companies/owners? Does wording in any of the old/new bills exclude or include them also?

    I believe FTP and stars are named in the new proposed California Poker legislation as being sites that will not be allowed in the California market because they have ignored the UIGEA. State legislation is a whole other story that blows.
     
  14. I began to suspect the same thing, as for weeks I have not heard about my withdrawal and have not gotten a response to the dozens of emails i sent.

    But realistically, no they are not going out of business, if anything they would be merging with another website, although I also find that highly unlikely right now. I'm pretty sure that they are just having issues with banks and UIGEA and everyone will get their money eventually. With so many upset and frustrated customers emailing them, tilt's already lousy support is probably overwhelmed with more emails and complaints than they can deal with (btw they've got to have the smallest support staff per customer/$ of revenue/any other measure you want to use to quantify the strength and size of the company of any online poker site). Being the asshole company with miserable support and underpaid asian employees that they are, it seems that tilt has decided to deal with the situation by shutting down all communication with customers.

    After all, they know that as long as we eventually get the money most of us will keep playing and I am sure that we will all receive our withdrawals eventually. Granted, they will probably lose up to 1-5% of their customers, but with multi-entry, rush, etc. they should be able to offset this short term. My guess is that all this will be figured out and they will revamp their withdrawal system and attempt to win back the customers that they lose in the first 1/3rd of 2011. By keeping customers uninformed they can get us our money (plus perhaps a small account credit) when everything is sorted out and claim that they have improved the speed and ease of withdrawal and the support sytem. They don't want to tell everyone what's going on now because people might get frustrated and withdraw all their money and move to stars, ub, cake, etc. By keeping us in limbo they have the upper hand.

    I've told myself numerous times that I will be done with tilt once i get all my money out but realistically I am so accustomed to the software, tournament schedule, ease of using the lobby (especially for 90 mans), etc. that if they get their shit figured out I will be more than willing to give them thousands more in rake albeit begrudgingly. I have lost all respect for tilt and will no longer continue to defend it to pokerstars lovers, but I have faith that once they get this all figured out everything will be fine for at least a few months and transfers will be quick and painless again.
  15. I would recommend to anyone to avoid playing FTP! They like to take money and dont like to pay out. Whoever said that stars has a cheque in your hand long before FTP even considers answering an e-mail nailed it right on the head. It seems like borderline theft of funds if they wont pay out or answer e-mails. Repeated requests for answers have been given with NO reply. Customers deserve at least some kind of respect, don't they?
  16. Sorry for that long ass post, but to sum everything up in 4 sentences

    Legal issues with banks are causing this withdrawal mess
    Full Tilt has unacceptably horrendous customer support and not enough employees
    We will all get our withdrawals....eventually.
    Full Tilt is trying everything to distract customers while getting things sorted out with banks and the uIGEA.
  17. dont u think they could have a better customer service and cashout reputation if they really wanted to ?...i do...so if they dont want to get better there , why not ? i think the answers in this thread of thinking leads one to believe they (the current owners) are making some kind of exit plans..or they are being very greedy and actually undermining their product by not putting more back into customer service...jmo.

    otherwise their current behavior makes no sense...
    Thread Starter
  18. Durrr was answering support emails the other day so obv they are busto. (the durrr part is 100% true)
     
  19.  
    Originally Posted by paddypump View Post

    I would recommend to anyone to avoid playing FTP! They like to take money and dont like to pay out. Whoever said that stars has a cheque in your hand long before FTP even considers answering an e-mail nailed it right on the head. It seems like borderline theft of funds if they wont pay out or answer e-mails. Repeated requests for answers have been given with NO reply. Customers deserve at least some kind of respect, don't they?

    oh they'll pay out...two months later. It isn't theft, it's just the most atrocious customer service you will ever experience. I'm also wondering if maybe they are holding out on withdrawals because they don't have the money and are covering their asses with our money while waiting to make more money that they can use to pay us. you know, like an endless cycle of stealing where the people who don't get out before it blows up are the only ones fucked over. Not that this has ever or would ever happen, I mean surely nobody could get away with a scheme like this for decades or even years.

    Bernie WHO?
  20. i once cashed out some money on FT and bought a hat in the store there on the same day...got the hat very timely and received timely thank you email...after 3 months, no responses to emails, i finally get my $ redepoed back into account...with no replys ever to emails

    what legit company operates this way..... only ones that dont care or are getting ready to exit

    also , i dont buy it that FT is having anymore probs than stars or AP/UB...i have always received cash outs from AP with in 5 days..and thats what i hear about stars too...so why cant FT achieve same thing...they either dont care/want to or they have a shit for brains general manager that cant run the company
    Edited By: p0lecat Mar 19th, 2011 at 12:49 AM
    Thread Starter
  21. It would take a big push but players need to band together and stop playing on Full Tilt untill they get their shit together. The site only works when the people behind it start doing their job. Forums like this allow us to communicate between players and realize there is a serious problem going on at FTP. Full Tilt needs to be held accountable for their lack of customer service and the fact that they take FOREVER to pay out. Stand for something before you fall for anything! I know that I will probably never play on that bullshit site again! Anybody else?
  22. could be who knows.
  23. confirmed
     
  24. full tilt is like crack. As long as the idiot fish euros and canucks keep playing on FTP, there will be dumb Americans willing to take their money and put up with awful customer service. I wish I could stop, but I can't. Please God give me the strength to move over to pokerstars.
  25. just called durrr he said better cash out they are closing shop
    3 
  26. im gonna ship it w/ 83o in the 35k. goodbyeeeeeee tillllllllllllllt!!!!
  27. nah, their not closing...just gonna keep raping us ....until current owners exit...either that or current management is like the worst in history of online poker...prolly gonna get the doom switch turned on me for this post...nps ...since i get 2 outered anyways in any significant pot late in a mtt... i will never depo or play ftp again until they get different management or owners ...
    Thread Starter
  28. word up polecat,i like your style! as customers we should at expect some sort of courtesy when it comes to cashouts and response to e-mails. there's too many other sites that have their shit together and respect paying customers to put up with FTP's crap!
  29.  
    Originally Posted by poguemahone68 View Post

    I believe FTP and stars are named in the new proposed California Poker legislation as being sites that will not be allowed in the California market because they have ignored the UIGEA. State legislation is a whole other story that blows.

    Right... But do any of these laws include FTP.Fr etc
  30.  
    Originally Posted by just-jOHnny View Post

    Right... But do any of these laws include FTP.Fr etc

    I wouldn't think any US legislation would need to name FTP.fr because FTP.fr blocks all US IP addresses anyway, right?