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Feltstars Customer Service is horrible..

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  1. douglat douglat is offline

    Columbus, OH
    United States

    Posts: 39
    Joined: Jul 08

    Jun 11th, 2011 (6/11/2011 8:20pm)

    Bad enough they good away live chat and u cant call them... but they dont answer emails.. they sent u acknoledgement and never get back to you.. I guess they dont want to keep they players they have..
  2. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Jun 11th, 2011 (6/11/2011 8:22pm) in reply to douglat

    Seems standard with most (but not all) of the Merge network. Same reported issues on Carbon and Lock.
    Edited By: wackyJaxon Jun 11th, 2011 at 08:23 PM
      1 
  3. douglat douglat is offline

    Columbus, OH
    United States

    Posts: 39
    Joined: Jul 08

    Jun 11th, 2011 (6/11/2011 8:42pm) in reply to wackyJaxon

    i'm on lock poker too i sent them a message yesterday and they were back to me with answer in 15 mins..
    Thread Starter
  4. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Jun 11th, 2011 (6/11/2011 8:45pm) in reply to douglat

     
    Originally Posted by douglat View Post

    i'm on lock poker too i sent them a message yesterday and they were back to me with answer in 15 mins..

    Guess they are getting better or you got lucky. I have had a few responses to their support completely ignored even when followed up, but this was a few weeks ago. Hoping this is the case and your response from support wasn't a fluke.
      1 
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