11. Address the PMI issue

- We haven't forgotten about this. I haven't seen an update in about two weeks, as you might imagine, but I know we are still looking into it.

12. am I gonna get my tv i ordered last monday before Black Friday?

- For the moment the store isn't shipping to any US address. If your item already shipped it will get to you. If it was ordered but not yet shipped, it's been placed on hold. If it turns out we have to cancel those orders, your FTPs will be returned to your account. If you want more details about your specific order, please contact the FTP store at customersupport@fulltiltpoker.com and they can look up the status of your order.

13. when are you paying the take 2 money ?

- Non-US players should have already been paid for Take 2. For US players, see question 2. If you are a non-US player and haven't gotten paid for Take 2 yet, contact support and they will look into it for you. We were pretty conservative when it came to identifying players as US players so it's possible you were wrongly tagged and that's why you haven't gotten paid yet.

14. I'm very curious as to what will happen to players that made deposits that have not yet been collected from their bank accounts?

- At this point it's not clear what will happen here. We're looking into it and as soon as we know more we'll inform the affected players.

15. i just cashed out large parts of my roll via local bank transfer because i'm still not sure whats happening and i obviously wanna be rather safe than sorry. rumours say that full tilt went bankrupt and is going to have problems to pay out euro players once they start paying the players from the u.s. can you comment on that and explain why my money is supposed to be safe? i dont wanna go to stars or something bc i hate that site but when it comes to security/reliability stars is looking way better these days than full tilt. how can i be sure that my funds are really safe?

- We are not bankrupt. While there is some fallout from the US situation on non-US withdrawals (mostly in the form of delays), we won't have any problems paying out Euro (or any other) players, even after players in the US have their withdrawals processed.

16. why Webmoney still not working, sir?

- I'm hearing the Webmoney issue will be resolved within a week or so. Sorry for the delay.

17. What about FT [transaction] history. When will that be back up?

- Transaction History should be working again for US players tomorrow I think. If not tomorrow, then by next week at the latest. Sorry about that.

18. can us players still play the race to the main event freeroll?

- No, I'm afraid not.

19. We all need an answer to when and how long it should take for FTP support to get back to us.

- There are a couple of issues here. One is for US players getting nothing back except for a generic template explaining the current situation (or, worse, nothing at all). This was the advice given to support by our legal team, so their hands were tied. We're trying to get more clarity here as soon as possible as to what exactly they can and can't say (as opposed to the current "don't say anything" approach) so that support can be more helpful to US players. I do apologize for the length of silence coming from Full Tilt. It's a sensitive situation and I think we probably were a bit overly cautious here.

20. What will happen with my bankwire I req in early march that still hasnt gone thru?

- Contact cashier@fulltiltpoker.com (or FTPSean if the cashier people haven't gotten back to you in a reasonable amount of time) with all of the details and they will look into it for you.

Again, let me apologize for the length of time it's taken to give these answers (and apologize for the fact that many of the answers aren�t very satisfying yet). I'm going to do my best to keep everyone as up to date as possible as often as possible, but the situation is complicated and I'm pretty limited in what I can say without a bunch of approval.

thanks doug

TY for posting this Doug.

Well, I guess that's some good news. See ya early next week.

very informative

1. Any estimate on when we [US players] can begin cashing out?

- Here's the official statement about this question: "Full Tilt Poker is diligently working on return of US Players funds which is a top priority and will have a further update for US customers by early next week."

Do you need $100 in your account to withdrawl? I think I had like $80 in my ftp account...

WHAT ABOUT THE CHECKS THAT WE RECIEVE FROM FULL TILT THAT HAS OVER 5000 VIEWS FROM BOTH SITES, WHY DO YOU NOT ANSWER THAT QUESTION!!!!!!

FUCK!

 

Originally Posted by ftpdoug

1. Any estimate on when we [US players] can begin cashing out?

- Here's the official statement about this question: "Full Tilt Poker is diligently working on return of US Players funds which is a top priority and will have a further update for US customers by early next week."

This sounds like FTP is blowing smoke up our asses. Whats to work on? What possible reason would you have for not allowing us to withdrawal like we always have? (not that it was ever easy on FTP) Suddenly you need some sort of game plan to allow us to cash out?

I think you're going to have to do better than "We're working on it." Why are you stalling? Next thing you will blame is the payment processors for further delays.

My guess is FTP is gaining interest on our money and isn't ready to hand it over just yet. Some people have been waiting on withdrawals since December. With the threat of DOJ actions looming all year, you have to admit it seems kinda shady the FTP had delays when it came time for withdrawals, but not so much when it came to deposits.

thx doug

 

Originally Posted by Mr. Blonde

This sounds like FTP is blowing smoke up our asses. Whats to work on? What possible reason would you have for not allowing us to withdrawal like we always have? (not that it was ever easy on FTP) Suddenly you need some sort of game plan to allow us to cash out?

I think you're going to have to do better than "We're working on it." Why are you stalling? Next thing you will blame is the payment processors for further delays.

My guess is FTP is gaining interest on our money and isn't ready to hand it over just yet. Some people have been waiting on withdrawals since December. With the threat of DOJ actions looming all year, you have to admit it seems kinda shady the FTP had delays when it came time for withdrawals, but not so much when it came to deposits.

stars also had to freeze all us player withdrawals while they "worked on it." equally suspect claim?

 

Originally Posted by Mr. Blonde

This sounds like FTP is blowing smoke up our asses. Whats to work on? What possible reason would you have for not allowing us to withdrawal like we always have? (not that it was ever easy on FTP) Suddenly you need some sort of game plan to allow us to cash out?

I think you're going to have to do better than "We're working on it." Why are you stalling? Next thing you will blame is the payment processors for further delays.

My guess is FTP is gaining interest on our money and isn't ready to hand it over just yet. Some people have been waiting on withdrawals since December. With the threat of DOJ actions looming all year, you have to admit it seems kinda shady the FTP had delays when it came time for withdrawals, but not so much when it came to deposits.

u make it sound like processing cashouts after the fbi gets all up in ur junk should be trivial, im gonna guess its not that simple

 

Originally Posted by sirswish6

u make it sound like processing cashouts after the fbi gets all up in ur junk should be trivial, im gonna guess its not that simple

this

especially when the main source of what the doj was trying to stop was the cashout process lol

 

Originally Posted by DeaconMike

If it was such a problem to get us our money due to the DoJ then
how did stars get through the process so quickly? It's not like FTP is
any different. We've been dealing with slow withdrawal issues from
FTP forever. Just my opinion but, FTP probably figures they wont
be able to re-enter the US market no matter what type of online
poker bill gets passed in the future so they're going to hold on to
the money for as long as possible.

I'd give it another week to see if they actually respond with an update
about processing withdrawals but one thing I've learned when it comes
to collecting money is that, when you have to constantly chase after
someone to get paid it usually isn't a good outcome.

It took neteller 8 months or so. The fact that it took FTP 2 weeks to announce it will have a way to pay soon shouldn't be concerning at all. FTP wants to continue in the US market and would bet any amount of money US customers will get paid. UB/AP on the other hand people have a right to be nervous.

 

Originally Posted by Ozzie

stars also had to freeze all us player withdrawals while they "worked on it." equally suspect claim?

No, obviously there was going to be a freeze and a period of limbo, but Stars basically showed you how its done within days of the DOJ telling them to pay us. Not weeks/months.

 

Originally Posted by sirswish6

u make it sound like processing cashouts after the fbi gets all up in ur junk should be trivial, im gonna guess its not that simple

It's probably a huge undertaking, but I'm sure they can flip the switch back on as fast as they switched it off.

 

Originally Posted by Mr. Blonde

No, obviously there was going to be a freeze and a period of limbo, but stars basically showed you how its done within days of the DOJ telling them to pay us. Not weeks/months.

i dont think anyone doubted that if one site processed it first it would be stars, but it's only been a few more days so far and doug said to expect word early next week... sounds reasonable to me. of course if it's nothing but run around for weeks/months, then you have a point, but i dont see any reason to doubt ftps word that we'll see our funds soon.