Thanks for the update Doug

When will US players be able to cash out?

Doug, I have some VERY important questions that apply to many people. These questions need to be addressed ASAP:

**edited to add question #3**

#1. Lots of players had "pending" cashouts before all this mess started last Friday. They went thru the cashout process as normal, money was deducted from their accounts but obviously they never saw the money (via check/wire transfer....whatever option they chose at the time). That money has yet to be credited back to the players balance on their cashier page. When will FTP credit these players back? Will FTP 100% assure players that in the case mentioned above, after the dust settles, players will be able to physically see this money back in their accounts?

The reason this is asked and its so important to so many people is because of the statement released yesterday from FTP:

"Full Tilt Poker has no accounting of the millions of dollars of player funds that were seized by the government; and the government has not agreed to permit any of the seized player funds to be returned to the players."

In case there is any confusion about what I'm asking, I will give an example: Player A goes to the cashier page and request a withdrawal of $5k via wire transfer on April 5th. The money is deducted from Player A's account immediately.....standard emails stating "transcation approved and processing" are sent. Due to processor problems at the time on April 5th, FTP is unable to facilitate this request, however, Player A's $5k remains in cyberspace and NOT in their account. Then the mess goes down on April 15th. Player A's $5k has still NOT been credited back to his/her account. Will FTP 100% assure Player A that he will see his money after accounting issues have been resolved?

#2. As you know, thousands of players played "backed" with money in their account that wasnt actually "their" money. Will FTP 100% assure its players that this money will be able to be transferred back to the "owner" of the money and the "owner" will be able to withdraw with no strings attached?

#3. Cashier --> History --> Past Transactions are not working. This information has been missing since Friday. I checked this morning before submitting the two questions above and at that time, it was 100% working. Now I, along with others, receive a message that states "The requested URL/transaction-history/ was not found on this server." This information, which I know is saved somewhere because I viewed it earlier today, is so very important to so many people. I understand it might not be availble to view at the current moment for one reason or another, but can FTP 100% assure its players that eventually this information WILL be available to view via cashier-->History-->Past Transactions path or via email correspondence?

Thanks for your help

 

Originally Posted by Quartersack

Doug, I have some VERY important questions that apply to many people. These questions need to be addressed ASAP:

#1. Lots of players had "pending" cashouts before all this mess started last Friday. They went thru the cashout process as normal, money was deducted from their accounts but obviously they never saw the money (via check/wire transfer....whatever option they chose at the time). That money has yet to be credited back to the players balance on their cashier page. When will FTP credit these players back? Will FTP 100% assure players that in the case mentioned above, after the dust settles, players will be able to physically see this money back in their accounts?

The reason this is asked and its so important to so many people is because of the statement released yesterday from FTP:

"Full Tilt Poker has no accounting of the millions of dollars of player funds that were seized by the government; and the government has not agreed to permit any of the seized player funds to be returned to the players."

In case there is any confusion about what I'm asking, I will give an example: Player A goes to the cashier page and request a withdrawal of $5k via wire transfer on April 5th. The money is deducted from Player A's account immediately.....standard emails stating "transcation approved and processing" are sent. Due to processor problems at the time on April 5th, FTP is unable to facilitate this request, however, Player A's $5k remains in cyberspace and NOT in their account. Then the mess goes down on April 15th. Player A's $5k has still NOT been credited back to his/her account. Will FTP 100% assure Player A that he will see his money after accounting issues have been resolved?

Similarly:

I received a check from an FTP processor on 4/16. I called the bank it was written from and they said there are no funds available in that account. What should I do with this check to insure I eventually get this money back? Deposit it, let it bounce, then send this information to you? Please advise.

I cashed out a couple checks the week of and the week before black friday. The money has been taken out of my account, but no checks ever showed up. Safe to say I can just kiss that money good bye?

Doug i have been waiting 6 days for my neteller cashout everyone else has been recieving money.

Any chance i can get mine please :) Thanks

You are american. Are you trying to be clever?

Yes UK players have recieved cashouts from FTP since black friday.

Doug-

What about the take 2 bonus. II earned the full $25 before the shutdown (US player). Will it show up in account before we get to cashout stage?

what kind of proof of address change do you need? is something like a utility bill sufficient or am i going to need to prove actual residency in another country?

great job pushing my action to stars - thank you fulltilt customer service.
just sign another redpro and you will fix it imo..ffs

Doug,

I think alot of players would like to know about moving to canada.

I would like to know what kind of documentation you need to prove you have moved to Canada. I am planning on moving in the next month or 2 so that I can continue to play. Is an adress and bank account all I need? or will there be other documentation needed? Also you stated that ironman progress would be up to date if/when ftp comes back to the US. I would assume that this would be the case if we moved as well?

Lastly would ftp consider any kind of relocation bonus for those of us moving? It could work where we still have to clear the bonus with our play. I am sure this would be a tremendous help to us relocating, especially with us players potentially having a month or 2 where we are unable to earn any poker income.

I think you need more than 1 post to clear everything up doug

Was there a point to posting a bunch of useless info then not answer any real questions? I feel real safe knowing tilt isn't responding to questions and the player numbers are plummeting. God I wish my roll was on stars right now.

 

Originally Posted by joeyrulesall

Was there a point to posting a bunch of useless info then not answer any real questions? I feel real safe knowing tilt isn't responding to questions and the player numbers are plummeting. God I wish my roll was on stars right now.

FTP is still a good place to play if you are allowed to. Doug is just trying to give info that he can release. Yes, I wish he would post more, but posts like this will discourage any information from coming out. There is plenty of useful info for US and non-US players in his post. I know you are upset about what happened with the DOJ, but you are taking it out on the wrong people.

 

Originally Posted by Quartersack

Doug, I have some VERY important questions that apply to many people. These questions need to be addressed ASAP:

**edited to add question #3**

#1. Lots of players had "pending" cashouts before all this mess started last Friday. They went thru the cashout process as normal, money was deducted from their accounts but obviously they never saw the money (via check/wire transfer....whatever option they chose at the time). That money has yet to be credited back to the players balance on their cashier page. When will FTP credit these players back? Will FTP 100% assure players that in the case mentioned above, after the dust settles, players will be able to physically see this money back in their accounts?

The reason this is asked and its so important to so many people is because of the statement released yesterday from FTP:

"Full Tilt Poker has no accounting of the millions of dollars of player funds that were seized by the government; and the government has not agreed to permit any of the seized player funds to be returned to the players."

In case there is any confusion about what I'm asking, I will give an example: Player A goes to the cashier page and request a withdrawal of $5k via wire transfer on April 5th. The money is deducted from Player A's account immediately.....standard emails stating "transcation approved and processing" are sent. Due to processor problems at the time on April 5th, FTP is unable to facilitate this request, however, Player A's $5k remains in cyberspace and NOT in their account. Then the mess goes down on April 15th. Player A's $5k has still NOT been credited back to his/her account. Will FTP 100% assure Player A that he will see his money after accounting issues have been resolved?

#2. As you know, thousands of players played "backed" with money in their account that wasnt actually "their" money. Will FTP 100% assure its players that this money will be able to be transferred back to the "owner" of the money and the "owner" will be able to withdraw with no strings attached?

#3. Cashier --> History --> Past Transactions are not working. This information has been missing since Friday. I checked this morning before submitting the two questions above and at that time, it was 100% working. Now I, along with others, receive a message that states "The requested URL/transaction-history/ was not found on this server." This information, which I know is saved somewhere because I viewed it earlier today, is so very important to so many people. I understand it might not be availble to view at the current moment for one reason or another, but can FTP 100% assure its players that eventually this information WILL be available to view via cashier-->History-->Past Transactions path or via email correspondence?

Thanks for your help

^^^^ VERY IMPORTANT Q'S, FTPDOUG----PLEASE