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  1. I transfer $ to lock casino and requested a Western Union payout. It shows that it has been processed, how do I go about collecting the money? Lock pokers support is below par from my exp. No live chat support, Toll-Free number no one answers or calls back customers. Can someone please help? Thanks
  2.  
    Originally Posted by protime73 View Post

    I transfer $ to lock casino and requested a Western Union payout. It shows that it has been processed, how do I go about collecting the money? Lock pokers support is below par from my exp. No live chat support, Toll-Free number no one answers or calls back customers. Can someone please help? Thanks

    I'm the official Lock Poker Rep on P5s, if you want to send me a PM with your username/e-mail I can follow up with support and make sure someone gets back to you. you can also e-mail them again (support@lockpoker.com) and CC me (rizen@lockpoker.com) and I can make sure it gets followed up on that way.

    Thanks

    -Rizen
  3. i dont have a western union option, how long do paper checks take in the mail? are they good?
     
  4.  
    Originally Posted by dcoop45 View Post

    i dont have a western union option, how long do paper checks take in the mail? are they good?

    WU is no longer an option, the paper checks by courier on the casino side process every Monday and take 3-5 days to arrive, so depending on when you request it the total time is about 1-2 weeks. And yes they're good :)

    -Rizen
  5. Hi everybody,
    Here is my case. I have four deposits successed by debit card with Lock Poker but the first withdraw request from May 24 still pending. I got one email from security team that my account had verified and my withdraw will processes within 3-10 business day from May 25 but now...still pending. Everyone has any idea? I am very appreciate.
    Rizen, can you help? my account ID: 882722, email: [email address removed, against board policy], withdraw code: #3933643, withdraw method: checks by courier. Thanks
    Edited By: wackyJaxon Jun 24th, 2011 at 04:10 PM
    Reason: email address removed
  6. I requested my check on June 1st and sent my verification documents in on June 3rd and I still haven't received any word on my check. A week or 2 ago they told me that my check would be processed soon, but I have emailed them every other day for the last week or 2 and have not heard anything back. I have copied Rizen on the last few emails and sent him a PM yesterday, so hopefully he can help me out.

    I deposited on Lock because I really wanted to play, but I kepy my deposit really small because I expcected that it would be a would pain in the ass to get money offline. Lock is really soft and I ran good, so now I want to take money off and it has been frustrating not even hearing back from support about the status of my check. I totally understand it taking a while to get a check in this legal enviroment, but I never thought that the support would be this awful. I will update whenever I hear something back from support.
     
  7. Good news for everybody,
    Finally my withdraw had been done. They use gift card to pay out. Slow but ok. Good luck

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