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Lock support is a joke

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  1. funnygut funnygut is offline gone hollywood

    Posts: 2,203
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    Jun 12th, 2012 (6/12/2012 4:41pm)

    I've sent over 25 emails in the span of 3 weeks to lock support, yet to get even one response.

    I wouldn't call that 'support.'

    If you are on the fence about lock/revolution, let this sway you: do not give these incompetent fools your money

    Please share your lock horror stories here, I know I'm not the only one

    Would love to hear a lock pro come in and try to defend the site too, that would be entertaining
     
  2. boneralert boneralert is offline

    Portland, OR
    United States

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    Jun 12th, 2012 (6/12/2012 4:48pm) in reply to funnygut

    Im getting like a 5-1 email to response rate atm, although that one response did completely misunderstand the issue I needed help with. Their whole network right now is a huge fail.

    Im sort of hoping they're just deluged with problems due to the switchover and that things will calm down/get better, but that's probably pretty naive of me.
     
  3. Iplaythabored Iplaythabored is offline ghost writer

    NY
    United States

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    Jun 12th, 2012 (6/12/2012 5:11pm) in reply to boneralert

    try intertops, ive heard their cash outs are faster, i would assume support is too
     
  4. funnygut funnygut is offline gone hollywood

    Posts: 2,203
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    Jun 12th, 2012 (6/12/2012 5:24pm) in reply to Iplaythabored

     
    Originally Posted by Iplaythabored View Post

    try intertops, ive heard their cash outs are faster, i would assume support is too


    already have a significant sum of money on lock that I have no access to, which apparently is of no concern to lock
     
    Thread Starter
  5. DannyInColorado DannyInColorado is offline

    Denver, CO
    United States

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    Jun 12th, 2012 (6/12/2012 5:37pm) in reply to funnygut

    It's unfortunate that revolution is a huge fail considering the enormous opportunity for a legitimate site to make huge headway in a market that is desperately wanting it. Unfortunately, any site with that kind of integrity is also smart enough to know that messing with the DOJ is playing with fire. Just simply sucks all around but more reason for people to be actively involved in urging legalization.
  6. tyson219 tyson219 is offline Moderator

    United States

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    Jun 12th, 2012 (6/12/2012 6:14pm) in reply to DannyInColorado

    Yes. their support is the nut low.

    Funnygut -- try PM'ing Rizen and Imjustshane on 2p2. Also tweet or PM their pros and see if one of them can/will help you. From my limited experience, if a pro didn't sign you (and hence isnt getting their affiliate rakeback), they won't do much. But it's worth a shot.
      1
  7. funnygut funnygut is offline gone hollywood

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    Jun 12th, 2012 (6/12/2012 6:19pm) in reply to tyson219

     
    Originally Posted by tyson219 View Post

    Yes. their support is the nut low.

    Funnygut -- try PM'ing Rizen and Imjustshane on 2p2. Also tweet or PM their pros and see if one of them can/will help you. From my limited experience, if a pro didn't sign you (and hence isnt getting their affiliate rakeback), they won't do much. But it's worth a shot.

    talked w/both about two weeks ago and 0 word since after repeated emails, thanks for the suggestion tho, i understand it isn't the these guys' fault that support sucks but if i was affiliated with Lock as a professional I'd think this was pretty unacceptable
     
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  8. KingTriton KingTriton is offline

    Saint Louis, MO
    United States

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    Jun 13th, 2012 (6/13/2012 1:54am) in reply to funnygut

    I'm trying to email my verification documents and my emails keep getting bounced. This site is a joke.
     
  9. tyson219 tyson219 is offline Moderator

    United States

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    Jun 13th, 2012 (6/13/2012 2:57am) in reply to KingTriton

     
    Originally Posted by KingTriton View Post

    I'm trying to email my verification documents and my emails keep getting bounced. This site is a joke.

    Good luck, took me 5 weeks and 13 emails, and that's without anything getting bounced.
      1
  10. funnygut funnygut is offline gone hollywood

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    Jun 13th, 2012 (6/13/2012 3:24am) in reply to tyson219

    Only took 3 weeks, dozens of emails, multiple public posts complaining about the situation, and emails through 3 backdoor channels to get verified!

    hurray can't wait to get my money and never play on lock again, gg
     
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  11. elimherr elimherr is offline

    Denver, CO
    United States

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    Jun 13th, 2012 (6/13/2012 5:24am) in reply to funnygut

    yes its a joke
     
  12. domino20 domino20 is offline

    New Zealand

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    Jun 14th, 2012 (6/14/2012 1:27am) in reply to elimherr

    I've also emailed and gotten no response... tsk tsk cmon meow lock
    208 
  13. jamesonkid jamesonkid is offline do NOT trade - serial scammer

    Crystal River, FL
    United States

    Posts: 4
    Joined: Jun 12

    Jun 14th, 2012 (6/14/2012 1:45am) in reply to domino20

    I emailed them last week about adding rakeback to my account. Its been 7 days and I just got the response that rakeback will be added in a few days. I read something how they hired a bunch of people but because of the sensitive nature of player accounts they were still being really careful, but this is retarded.
  14. crazyoxed crazyoxed is offline

    Denmark

    Posts: 2
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    Jun 14th, 2012 (6/14/2012 11:57pm) in reply to jamesonkid

    Same here wrote 5 email during last 3-4 days no reply! It's unbeliveble that they are so irresponsible. I think after reading all yours emails guys i will quit playing there ever again.
  15. Hatchatak Hatchatak is offline

    Columbus, OH
    United States

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    Jun 15th, 2012 (6/15/2012 6:49pm) in reply to crazyoxed

    I started my account just before the change over. Have yet to receive rake-back for first time deposit or responce to several E-Mails inquiring about it. Given them plenty of time. Done with this site. Looking for recommendations for other sites.
  16. Genetikfreak Genetikfreak is offline

    Quebec
    Canada

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    Jun 16th, 2012 (6/16/2012 6:41pm) in reply to Hatchatak

    God bless america!
  17. pinishe45 pinishe45 is offline

    Mexico

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    Jun 17th, 2012 (6/17/2012 4:21am) in reply to Genetikfreak

    I hear u can play on pokerstars in Canada.
    440 1
  18. AnotherPhil AnotherPhil is online now

    Escazú
    Costa Rica

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    Jun 17th, 2012 (6/17/2012 4:52am) in reply to pinishe45

    3 times started a Western Union withdrawal, which their support says is a valid option. 3 times "your withdrawal will be processed shortly", then it's not processed with no explanation. I'm in Costa Rica now and it's been impossible to get a penny since I've been here. Muthafuckinassholes.
     1
  19. cracker9ball cracker9ball is offline

    Tulsa, OK
    United States

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    Jun 17th, 2012 (6/17/2012 7:46am) in reply to AnotherPhil

    I signed up through one of their pros and he has helped me some. I haven't had the issues several of y'all have had. My verification took about a week and only 1 email. I am personally more worried about the stability of the site, the lag, and when they will get a true Mac client. But all of y'all having these issues makes me worry. I hope it gets worked out so we can have more poker series and stuff I thought they had planned.
     
  20. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 15,102
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    Jun 17th, 2012 (6/17/2012 9:57am) in reply to AnotherPhil

     
    Originally Posted by AnotherPhil View Post

    3 times started a Western Union withdrawal, which their support says is a valid option. 3 times "your withdrawal will be processed shortly", then it's not processed with no explanation. I'm in Costa Rica now and it's been impossible to get a penny since I've been here. Muthafuckinassholes.

    I cashed out via Lock in less than 24 hours via Moneybookers in Lithuania. You might want to try this. I put a few bucks on when I was visiting family in America and cashed out when I got back to Lithuania since there is little reason to play there from here when there are much better options.
      1 
  21. haysuselizard haysuselizard is offline

    Baltimore, MD
    United States

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    Jun 17th, 2012 (6/17/2012 3:02pm) in reply to wackyJaxon

    i have had same experience as other posters. sent in verification docs weeks ago and received an email back saying it takes up to 72 hours. as of today, I am still not verified and my cash out is pending. they finally responded to my emails saying "they are backed up". im very nervous that I sent these guys my cc and license image and am starting to think im an idiot for doing so. poker is a hobby and accounts for .00000001% of my income. its not the money, Im worried about my accounts and identity at this point. if they get desperate, who is to say they wouldn't sell all our info??
  22. boneralert boneralert is offline

    Portland, OR
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    Jun 17th, 2012 (6/17/2012 3:31pm) in reply to haysuselizard

     
    Originally Posted by haysuselizard View Post

    i have had same experience as other posters. sent in verification docs weeks ago and received an email back saying it takes up to 72 hours. as of today, I am still not verified and my cash out is pending. they finally responded to my emails saying "they are backed up". im very nervous that I sent these guys my cc and license image and am starting to think im an idiot for doing so. poker is a hobby and accounts for .00000001% of my income. its not the money, Im worried about my accounts and identity at this point. if they get desperate, who is to say they wouldn't sell all our info??

    As far as I know, there are some threads on 2+2 in the Lock forum concerning possible theft of debit cards/credit cards info by Lock employees. Or something like that. It's hard to keep up with all the threads, so I dont want to say that these reports are fully substantiated, but they are concerning. I think the best advice is to use a prepaid card that you use exclusively for poker and monitor your statements, etc. I dont want to raise the alarm, but it's something folks should probably be aware of.
     
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