How "hefty" of a fee?

silentnut earlier in the thread said he was paid by merge.

 

Originally Posted by Judgemeplease

have any Americans successfully cashed off the merge network since black Friday?

Yes, from Lock into UMW (UseMyWallet). The longest portion of the process is verification, which took over two weeks for me. My cash out was processed about a week after that and deposited into my UMW account. Am currently waiting on the funds from UMW, but it has been processed and only one business day.

 

Originally Posted by LAE777

How "hefty" of a fee?

50 bux to het 600

 

Originally Posted by blackstar74

I have yet to get my withdraw from the 15th of last month. Lock still has yet to get back with me as well. Support suck, lock sucks, but there isn't many options. I personally not going to grind till things get straightened out.

Maybe something to do with the lock skin, players only has always been prompt (way faster than ftp ever was) and has live support available whenever

that is interesting, do you have a link handy?

 

Originally Posted by pokerproplaya08

David seems ilke a standup guy, I wish I get my rpm $ over to hero's, i'd snap use his site.

You should be able to do it cost-free using usemywallet. I was playing on Sportsbook/Players Only. They provided me an invite to umw and now I can easily transfer money between the sites (Cake and I think Bodog too). David offered in the 15k freeroll thread to help players set up a umw account, so if you dont hear from support, you may be able to PM him directly.

Ted - post above edited to include link.

read op

 

Originally Posted by tyson219

You should be able to do it cost-free using usemywallet. I was playing on Sportsbook/Players Only. They provided me an invite to umw and now I can easily transfer money between the sites (Cake and I think Bodog too). David offered in the 15k freeroll thread to help players set up a umw account, so if you dont hear from support, you may be able to PM him directly.

Ted - post above edited to include link.

Yeah, I'll consider doing so, waiting on a "test" withdrawl first to get to my UMV and we'll go from there. Cash is so soft there

I sent this email at about 12:30A last night and received a reply within an hour:

Hello, I am writing to you because I am curious as to why I have been waiting so long (11 business days) for an approval, denial, request for verification...anything! I understand you have increased traffic now due to Black Friday but it would seem that an adequate amount of time has been given to you to respond in some way. As I am sure you have heard by now, if any of your players pay any attention to the forums out there, there is great concern building over the snail's like pace of getting money off of your site and the support (or lack there of) in general. I would think this would be deemed a great opportunity for Merge Gaming as a whole and you would be going out of your way to please customers and increase confidence in online poker-therefore increasing traffic...that is desirable no?
I am going to preemptively submit my verification info in an attempt to speed up this process. I hope that will be sufficient to get the so-called ball rolling. That way I can finally post on my forums that I was able to successfully get some money for my efforts. You should have my information by tomorrow afternoon (MST).
I hope to hear from you soon with efforts to resolve this matter.

Peter Wentis
queuedegat

The reply was encouraging...

Hi Peter,

First, our apologies for the frustration caused. We understand the annoyance you feel and trust me, we do not take it lightly. We are trying our best to cope with the recent growth and influx of requests. But are putting the appropriate steps in place to ensure we stick to our mantra of providing a superior player experience.

I had spoken to Security who had confirmed that your Verification Docs are required. This is necessary for all players that have funded their account via Credit Card. Below are the docs we require:

1) Verification Form (Download from your Player Admin, https://lockpoker.playeradmin.com/photo_id_verification.html)
2) PhotoID
3) Scans of the back and front of your credit card
4) Bill for Address Verification (E.g. Utility Bill, Phone Bill, Credit Card/Bank Statement)

Once your account is verified, I will request that our Cashier Manager expedite your payout. We have refunded the Check fee taken from your account and hope this will start mending your view of Lock.

Please let us know if you have any questions at all.

Best,

[FONT=HelveticaNeue-Light]Elle[/FONT]





Information has been submitted...I will keep y'all posted if interested

 

Originally Posted by Jason2890

Does anyone know if you are required to make a deposit onto Carbon Poker before cashing out? I've been playing the freerolls and don't plan on depositing but I won an $11 tournament ticket and was wondering how cashing out would work if I made some real money with it.

This. I Grinded up a 2k BR ( brag ) off of a freeroll and im curious to know if i will run into complications on cashing out?

I'm curious if anyone has been asked to authenticate their account to make a deposit on carbon ? After sending them an e-mail asking what I had to do its 7 hrs later and I'm yet to receive a response. As a result I put money on cake and that has to be the most awful software I've ever played. Also I was approved to get rakeback thru p5s so that is probably the reason for this.

 

Originally Posted by adamsapple19

Anyone know what the check fee on Lock is?

$15 I believe, but you wont be able to get a check for a long time looks like. Im still waiting since the 15th with no answer as to when I might be able to get it approved.

Both merge and bodog only accept visa and i don't have one...can i deposit with a visa gift card??

 

Originally Posted by paz420

Both merge and bodog only accept visa and i don't have one...can i deposit with a visa gift card??

Just give bodog CS a call, they will be happy to walk you through the available payment methods!

Becky