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merge Cashout problem , email recieved today... wtf?

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  1. J0HNS0N757 J0HNS0N757 is offline

    Posts: 512
    Joined: Jun 09

    Sep 21st, 2011 (9/21/2011 7:50am)

    Anyone else get this email....doesnt look good IMO..

    From:Archie CDate:Sep. 20 at 06:36PM EDT Subject:Your Withdrawal

    Message:Dear Johnson,

    I am writing to inform you that we are currently experiencing a small backlog in bank wires, which is likely to cause an unwelcome delay for your recent withdrawal reaching your bank account.

    The good news is that we have alternative, faster and free options. We recommend that you cancel your wire withdrawal and request payment by check. Although we state a timeframe of up to four weeks for checks by courier on our website, they are currently reaching players in less than two weeks.

    We can do better too. Email us at kickoff@sportsbook.com with your customer ID and we can expedite your new check withdrawal request even faster.

    If you’re interesting in receiving a check, please visit the My Account section of the website make sure your mailing address is up to date.

    Please feel free to contact our customer service if you have any questions. We understand that bank wires are your preferred option and once we’re back up to speed, we’ll let you know.

    Regards,

    Archie C.
    The Customer Experience Team

    and FWIW i have always used bankwire and tho it was slow it worked. I have only used cashout by check once and it bounced, which they then recredited my account and made me re withdrawl via bankwire. I have never once recieved this sort of email after MANY cashoffs(sick brag). The word backlog being used is NOT GOOD whatsoever. Didnt AP, UB, FT say the same thing? sigh
    Edited By: J0HNS0N757 Sep 21st, 2011 at 07:51 AM
  2. kbizl kbizl is offline

    Painesville, OH
    United States

    Posts: 84
    Joined: May 10

    Sep 21st, 2011 (9/21/2011 9:44am) in reply to J0HNS0N757

    I just had a check bounce from bodog and on same day another check from carbon bounce. goin thru that shet w emailing them copies of the check receipts. bank acct went from 5k down to 600 in 24hr
     
  3. donkiman donkiman is offline

    Posts: 1,332
    Joined: Aug 10

    Sep 21st, 2011 (9/21/2011 11:49am) in reply to kbizl

    OP, are you US or International?
    Edited By: donkiman Sep 21st, 2011 at 11:50 AM
     
  4. kbizl kbizl is offline

    Painesville, OH
    United States

    Posts: 84
    Joined: May 10

    Sep 22nd, 2011 (9/22/2011 10:00am) in reply to J0HNS0N757

    how long did it take for them to re-credit your account?
     
  5. stlboy05 stlboy05 is offline

    MO
    United States

    Posts: 166
    Joined: Feb 09

    Sep 22nd, 2011 (9/22/2011 11:36pm) in reply to kbizl

    looks like your on sportsbook, who use a separate cashier from the merge network. if you look on sbr forums, you will see players being offered bonuses to cancel their withdraws.
     
  6. P0KERDUUDE P0KERDUUDE is offline

    NH
    United States

    Posts: 1,604
    Joined: Feb 08

    Sep 22nd, 2011 (9/22/2011 11:40pm) in reply to stlboy05

    uh oh....not this shit again
     
  7. BCP BCP is offline

    Posts: 191
    Joined: Jul 07

    Sep 23rd, 2011 (9/23/2011 3:19am) in reply to J0HNS0N757

    Received a check from them last month and the whole process only took about ten days. It was drawn against a Canadian bank but cleared without a problem. I would consider the check to be an OK option.
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