1. Hello everyone, not sure how many of you remember me but I'm officially the Poker Room Manager for Lock Poker now. This will be the official support thread for Lock Poker!! Please feel free to post any comments and suggestions on or about the site here. I will be monitoring it on a daily basis. Looking forward to hearing from the community!!

    -Rizen
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  2. Hi Rizen,

    Here is a good rizen to stick at lock, I know you from the pxf old days and loved your teaching !!

    P.S. : nice combo of 1 1 1 1 badges !!!!
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  3. Sup Rizen..anyhow, depositing funds with WU and wondering how to cash out the right way? since I don't see a cashout for bank transfer..only way is a CHECK correct?
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  4. Thanks Rizen.
    Could you get them to do something about the lettering size. I know I can set them
    for a larger type but still is to small. For those of us with sight impairment it would help.
    Also the clock should be made to adjust to ones time zone. PS has done it for a while and
    FT, after many requests, finally did theirs.
    I hope Lock will take the place eventually of the lost 3 sites. Right now the Guarantees are small
    and the choices are few.
    Thanks and Good Luck.
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  5.  
    Originally Posted by poker763 View Post

    Sup Rizen..anyhow, depositing funds with WU and wondering how to cash out the right way? since I don't see a cashout for bank transfer..only way is a CHECK correct?

    Yes, check will be your only option. If you make a small deposit using one of the other methods (I think most of their min deposits are $10-$15) then it will be available to you for withdrawal. I would also recommend getting your account verified ASAP even if you aren't planning on withdrawing soon. Account verification (the process of sending in ID so you can cash out) has been back logged a bit due to the jump in traffic and people requesting withdrawals. Account verification has to go through a local layer (Lock) and the network layer for cash outs, and we've had some delay on the network side. It's to be expected right now, but it will speed up your first withdrawal in the future if you do it now.

    -Rizen

     
    Originally Posted by babykahuna View Post

    Thanks Rizen.
    Could you get them to do something about the lettering size. I know I can set them
    for a larger type but still is to small. For those of us with sight impairment it would help.
    Also the clock should be made to adjust to ones time zone. PS has done it for a while and
    FT, after many requests, finally did theirs.
    I hope Lock will take the place eventually of the lost 3 sites. Right now the Guarantees are small
    and the choices are few.
    Thanks and Good Luck.

    I will see if this is something that they're working on and if not get it added to the list for future enhancements. I'm not sure what the ETA would be right now as I know we're working on a lot of things, but I assure you they are taking all these suggestions very seriously and at some point in the future I expect to see it in.

    -Rizen
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  6. Thank you for starting this thread. I would like to preface this by saying I have had no problems with this site, and enjoyed playing here pre blackfriday. However post blackfriday I have had a few issues with the cashout. I understand that there are going to be delays, I also dont really care about the delays. My issue is that ive had a withdrawal from the 15th that is still pending, and every time I email them they say "ill email the cashier and email you back with an answer." I have yet to get that answer. It can be any answer for the most part, just an answer. If they emailed me back that it will be processed sometime in the next 3 months id be fine with that even. I dont have much on there and my withdrawal was for only $500, but I really dont feel comfident in grinding a roll over 1k because I just dont see the support. I also am a bit gunshy because of FTP, although I never really had any problems with that site either, if things go down you can see how good support trumps bad. Is there any timeframe as to when checks will be processed? Might be a difficult question to answer, but, when do you see things getting "back to normal"? (meaning, everyone gets caught up and it gets to pre blackfriday) Love the site, hope things get worked out
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  7. The All black feel is nice and slick.
    Lobby and Filter takes some effort to navigate
    Not being able to change table theme colors is annoying.
    Hard to find an omaha Hi/lo Sit N Go
    Deposit Options? Does prepaid Visa work?
    Do Lock Leaderboards reflect only Lock players or are other players
    from other sites included.
    Merge needs more MTTs ; more action; more novices.

    From what I understand the Merge network spreads all the same game across various sites. However, I'm still confused about what entity determines what games, pay structures, blind levels and such.

    Pros:
    Good Customer Service ,
    rep taking initiative to bring players along.
    Excellent promotions
    Cool features, rabbit cam etc.
    Edited By: General $cum May 12th, 2011 at 03:30 AM
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  8. What happened to the $200 Daily High Roller tournament? I can't see it in the lobby, did the network remove this tourney from its schedule?

    Found it, nm
    Edited By: Ninemil May 11th, 2011 at 09:43 PM
     
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  9. Do all the Merge skins have a general tourney pool that we all play from? Ie does Carbon/Lock have exclusive tournies?

    Must change the bubble format as well!

    MORE TURBO MTTs W BIGGER THAN 22 BUY_INS PLEEEEEEASE
    Edited By: bigpimpin777 May 12th, 2011 at 12:39 AM
     
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  10. can u please change the HH format? It would be nice to have an ez way to copy an paste a hh
     
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  11. Rizen--thanks for posting this thread. I have not deposited onto a new site yet but this could point me in the direction of Lock as I think you are a classy, straight-up guy----good teacher also.

    Best of luck, rizniles
     
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  12. Thanks for the official thread Rizen and best of luck with your role there @ Lock I know you'll do it justice.

    My current top two issues that need addressed:

    1) The HH function. Even if it were upgraded to something as generic as what AP/UB had I would be 10x happier.

    2) Multi-tabling problem. I'm having a serious problem with the priority table pulling my action before I time out. In the lobby under "Settings" then "Display" there is a box called "Bring active game to front" which is checked. This is not addressing my problem.

    I play with my tables tiled. On FT and Stars the table where I was closest to timing out would always "pull" the action from whatever other table I was on. It was difficult to time out on FT and Stars. But with Lock I'm timing out all over the place. If I have action elsewhere and ignore the first beep there is no "final pull" to the priority table, I simply time out. Does that make sense?

    Imo these are very fundamental issues with your site that need immediate attention.
     
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  13. Not sure if it would be possible, but how about an auto sit back in functionality for tourneys? Also maybe a way to cycle through tables by a hotkey? Basically table ninja type stuff.
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  14. PM me with your username/e-mail and I will follow up on this. I know of people who have made post Apr 15th check requests and received and cashed their checks. The ewallet solutions have definitely been faster since then, but checks are moving. I will personally follow up and see what's going on.

    -Rizen

     
    Originally Posted by blackstar74 View Post

    Thank you for starting this thread. I would like to preface this by saying I have had no problems with this site, and enjoyed playing here pre blackfriday. However post blackfriday I have had a few issues with the cashout. I understand that there are going to be delays, I also dont really care about the delays. My issue is that ive had a withdrawal from the 15th that is still pending, and every time I email them they say "ill email the cashier and email you back with an answer." I have yet to get that answer. It can be any answer for the most part, just an answer. If they emailed me back that it will be processed sometime in the next 3 months id be fine with that even. I dont have much on there and my withdrawal was for only $500, but I really dont feel comfident in grinding a roll over 1k because I just dont see the support. I also am a bit gunshy because of FTP, although I never really had any problems with that site either, if things go down you can see how good support trumps bad. Is there any timeframe as to when checks will be processed? Might be a difficult question to answer, but, when do you see things getting "back to normal"? (meaning, everyone gets caught up and it gets to pre blackfriday) Love the site, hope things get worked out

    We're working on improving the filter for sure, I'll be the first to say it's terrible now that the game selection is a lot better.

    As far as deposit options go the best bet is to contact support. They have a method of depositing on the casino side then transferring to the poker side that works with most Visa/Mastercard/Debit cards.

    I believe the leaderboards are shared but I will follow up on that. The network shares most of the MTTs/cash games, although some of the sites have some special MTTs/cash games used for promotions and such that are just on the individual site.

    Please bring issues/suggestions up regardless of if it is a Merge or a Lock issue though please. I'm in talks with both entities on a daily basis and can make sure the suggestions end up in front of the right people.

    -Rizen

     
    Originally Posted by General $cum View Post

    The All black feel is nice and slick.
    Lobby and Filter takes some effort to navigate
    Not being able to change table theme colors is annoying.
    Hard to find an omaha Hi/lo Sit N Go
    Deposit Options? Does prepaid Visa work?
    Do Lock Leaderboards reflect only Lock players or are other players
    from other sites included.
    Merge needs more MTTs ; more action; more novices.

    From what I understand the Merge network spreads all the same game across various sites. However, I'm still confused about what entity determines what games, pay structures, blind levels and such.

    Pros:
    Good Customer Service ,
    rep taking initiative to bring players along.
    Excellent promotions
    Cool features, rabbit cam etc.

    can you elaborate on the bubble format changes you'd like to see?? We all share from a general tourney pool but can have our own exclusive tournies. Most of the non-promotional/freeroll ones are shared across the network though so that there is a larger available player pool.

    We're definitely working on adding more tournaments. We've been adding them 4-6 at a time since Apr 15 and as they are successful continuing to add more. If you have specific times/buy in ranges that you'd like to see tournaments at please let me know and I can make those a top priority to get added.

    -Rizen

     
    Originally Posted by bigpimpin777 View Post

    Do all the Merge skins have a general tourney pool that we all play from? Ie does Carbon/Lock have exclusive tournies?

    Must change the bubble format as well!

    MORE TURBO MTTs W BIGGER THAN 22 BUY_INS PLEEEEEEASE

    Can you be more specific about the HH function?? There is also a replayer available at the player dashboard at http://admin.lockpoker.com (you have to log in) if you just put the HH # in you can view it in a more Stars-like replayer as well as instantly share it on twitter/facebook.

    On the multi-tabling problem, I would try e-mailing support about it. I know that I play 8 tables at a time and my most urgent action is always at the front. That being said you're not the first person I've heard say this in the last few days so support may be able to help you fix it. As far as I can tell I have my settings the same as you do. The only big difference I know if is I play with the tables cascaded instead of tiled.

    -Rizen

     
    Originally Posted by adamsapple19 View Post

    Thanks for the official thread Rizen and best of luck with your role there @ Lock I know you'll do it justice.

    My current top two issues that need addressed:

    1) The HH function. Even if it were upgraded to something as generic as what AP/UB had I would be 10x happier.

    2) Multi-tabling problem. I'm having a serious problem with the priority table pulling my action before I time out. In the lobby under "Settings" then "Display" there is a box called "Bring active game to front" which is checked. This is not addressing my problem.

    I play with my tables tiled. On FT and Stars the table where I was closest to timing out would always "pull" the action from whatever other table I was on. It was difficult to time out on FT and Stars. But with Lock I'm timing out all over the place. If I have action elsewhere and ignore the first beep there is no "final pull" to the priority table, I simply time out. Does that make sense?

    Imo these are very fundamental issues with your site that need immediate attention.

    It is definitely possible, and I'm a big believer that anything people are building third party software to do should be integrated into the software, at least the functionality stuff (like table ninja, but not like what PokerTracker etc do). I will say that there are a lot of other things we're working on that I would consider higher priority than this right now, but I will add it to the list of things I would like to see in the future.

    -Rizen

     
    Originally Posted by Keystone View Post

    Not sure if it would be possible, but how about an auto sit back in functionality for tourneys? Also maybe a way to cycle through tables by a hotkey? Basically table ninja type stuff.

    Thread StarterAdd Rizen to Rail
  15.  
    Originally Posted by Rizen View Post

    P
    can you elaborate on the bubble format changes you'd like to see?? We all share from a general tourney pool but can have our own exclusive tournies. Most of the non-promotional/freeroll ones are shared across the network though so that there is a larger available player pool.

    I agree that the bubble format needs work. Not sure if bigpimpin has the same issues as others, but this may address it: http://www.pocketfives.com/f10017/id...ml#post6315235
      
    2
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  16. Just made an acct., pretty impressive speedy customer service :)

    Request for HU cash plo h/l tables plz...
    Edited By: CaribbeanKid May 12th, 2011 at 05:48 PM
     
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  17. Rebuys: When you rebuy at the beginning of a tourney the chips arent added till after the first hand is played. Therefore if you win the first hand you can no longer rebuy until you lose some chips.

    Table Consolidation: I have notice that with 3 tables left in a tourney there will be odd numbers of people left at each table for instance 9 at one, 9 at another and 6 at the last. It takes a few hands to even them up (it should be instant). Also happens leading up to Final tables, it will get down to the number needed for a final table but then 2 more hands will be played short-handed before consolidation.

    Stack sizes: Definitely need the starting stacks in the lobby easy to find

    Some sort of sit-n-go promo would be nice, the traffic is very low and that might help it out

    Moving tables: when switching tables during a tourney the chips i.e. blinds and antes are not on the table, very confusing for the first hand.

    Thanks for starting this thread Rizen, these are a few off the top of my head since I've been playing for a few weeks, as I play and see more things I will add to this thread.

    New table layouts/backgrounds
    Edited By: mikechr23 May 12th, 2011 at 08:15 PM
     
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  18. I haven't downloaded the software, but have checked out the website and didn't find any tournament schedules, so I was wondering if there are (m)any omaha hi/lo tournaments offered, and if so, are they are getting decent field sizes, or are they at least growing. If not are there any plans to include any O8 tourneys in the future?
     
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  19.  
    Originally Posted by Rizen View Post

    Can you be more specific about the HH function?? There is also a replayer available at the player dashboard at http://admin.lockpoker.com (you have to log in) if you just put the HH # in you can view it in a more Stars-like replayer as well as instantly share it on twitter/facebook.

    Yes, I can be more specific. I am not interested in having to go to the browser to manually input a HH# to view the HH. Nor am I interested in sharing the HH on facebook/twitter? I am simply interested in having a quick view of the actual HH while I'm in-game and multi-tabling.

     
    Originally Posted by Rizen View Post

    On the multi-tabling problem, I would try e-mailing support about it. I know that I play 8 tables at a time and my most urgent action is always at the front. That being said you're not the first person I've heard say this in the last few days so support may be able to help you fix it. As far as I can tell I have my settings the same as you do. The only big difference I know if is I play with the tables cascaded instead of tiled.

    The tiled multi-tabling problem is a software issue that needs to be addressed. Again, there is no "final pull" of action to the priority table. On FT and Stars there is a second warning and a final pull to the priority table making it very difficult to timeout. On Lock/Carbon there is no second warning or final pull making it incredibly easy to timeout.

    This second warning/final pull is a common courtesy any serious poker site should program into their software for it's multi-tabling players.

    I feel lucky that we have such a strong representative of the online poker community as the PRM for Lock. I know that you have an intimate understanding of the optimal playing experience we are all accustomed to and will do your best to make sure those changes are made and Lock can thrive as the premier site in the post-April 15th era.
     
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  20. i cant find anything on the site about what the stars mean. I need to know what my half a star means
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  21. I dont like that the top 20% of players get paid. Would rather see 10-15%
     
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  22. Also fix the rebuy tourneys. Should be able to rebuy at the start of the tourney weather you win the hand or not. Also if you bust on the last hand of the rebuy period it will only let you rebuy once then add on so your missing the chance to double rebuy on the last hand. Last thing is late reg should end after the rebuy period is over. Its frustrating when you enter the tourney and the rebuy period is over.
     
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  23. When and why did they stop accepting players from NY?
     
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  24.  
    Originally Posted by mikestl83 View Post

    Also fix the rebuy tourneys. Should be able to rebuy at the start of the tourney weather you win the hand or not. Also if you bust on the last hand of the rebuy period it will only let you rebuy once then add on so your missing the chance to double rebuy on the last hand. Last thing is late reg should end after the rebuy period is over. Its frustrating when you enter the tourney and the rebuy period is over.

    I know this is already in the works and will be in a future software update. I'm not sure of the ETA but I've made sure they know that if this as well as the ability to turn off the pop ups and more advanced filters can get in ASAP it would be very nice.

    -Rizen
    Thread StarterAdd Rizen to Rail
  25. Rizen,
    this was the site that LockPoker refered me too in my welcome email regarding legality

    http://www.mypokerbasics.com/is-lock-poker-legal

    could you please explain how this is different than FTP or Stars and why it's legal/won't be "shut down", unlike the other sites

    thanks dude


    EDIT: i'm sure a short, concise explanation from you will put a lot of minds at ease and get some of the skeptics to instasignup
    Edited By: haonhack May 13th, 2011 at 06:44 PM
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  26. 2 Things I was hoping to be addressed:

    1. I've been requesting the ability to transfer funds for literally a month now to no avail despite repeated emails to support. All it says is "you are unable to initiate transfers at this time." I understand there's been an increase in players but still...

    2. A large portion of the rebuys are 2R/1A format - can you encourage them to switch to unlimited rebuys? I always have a bunch of those MTTs I get knocked out in the 1st hour but I'm sure myself and many others would much rather be able to rebuy back into the tournaments (and also increase the prize pool). It would also increase the chance that the guaranteeds are met.

    Thanks for creating this thread.
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  27. Rizen,
    I just wanted to thank you publicly for helping get verified and get paid. Rizen personally helped me cashout which was successful today. So for all of you asking if Lock pays the answer is YES!!! It's refreshing to have a site that not only pays it's american players but also has a Poker Room Manager that cares enough to answer PM's and help out a player. You've earned my loyalty and thanks.
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  28. Why should we believe that Lock or any other skin is not breaking the same laws that the big three sites were? How can Lock not face the same charges/problems down the road?
     
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  29. Can there be anything on the stats page that tells how far you are from clearing bonuses and such? Like the ipad promotion, it would be nice to see something saying how far along i am
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  30.  
    Originally Posted by haonhack View Post

    Rizen,
    this was the site that LockPoker refered me too in my welcome email regarding legality

    http://www.mypokerbasics.com/is-lock-poker-legal

    could you please explain how this is different than FTP or Stars and why it's legal/won't be "shut down", unlike the other sites

    thanks dude

    EDIT: i'm sure a short, concise explanation from you will put a lot of minds at ease and get some of the skeptics to instasignup

    +1
     
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