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*** Official bwin Support Thread ***

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  1. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Jun 7th, 2011 (6/7/2011 5:12pm)

    Hey, guys. Paul from bwin here. We're happy to be part of the PocketFives Partners program and look forward to fielding your questions, comments, and concerns about anything and everything bwin.

    So, post away here and we'll do our best to help you out. Plus, any suggestions you have for the site would be welcome!

    Don't forget - If you sign up for bwin through P5s, you'll get a free $5 tournament ticket!

    - The bwin Team
  2. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 14,791
    Joined: Apr 06

    Jun 7th, 2011 (6/7/2011 5:20pm) in reply to bwin

    Do you have any rakeback programs and what reward programs do you use?

    What type of volume is on your network?

    Does your network run any mixed cash games?
      1 
  3. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,583
    Joined: Aug 07

    Jun 7th, 2011 (6/7/2011 5:36pm) in reply to wackyJaxon

    Synchronized breaks, do you guys have any plans to add them soon?
    Plz?
     
  4. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

    Posts: 557
    Joined: Jan 10

    Jun 7th, 2011 (6/7/2011 6:19pm) in reply to ApesAreFun

     
    Originally Posted by ApesAreFun View Post

    Synchronized breaks, do you guys have any plans to add them soon?
    Plz?

    THIS

    and also: more friendly software/tables, and change the size of the table to fit with other site's standards like FT and PS. So lots of people can increase their volume on bwin!!!

    and also: add a TIMEBANK
    Edited By: flashdisastr Jun 7th, 2011 at 06:22 PM
     2
  5. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,583
    Joined: Aug 07

    Jun 7th, 2011 (6/7/2011 6:38pm) in reply to flashdisastr

     
    Originally Posted by flashdisastr View Post

    THIS

    and also: more friendly software/tables, and change the size of the table to fit with other site's standards like FT and PS. So lots of people can increase their volume on bwin!!!

    and also: add a TIMEBANK

    Oh yes. Those things too!
    + get the feed up an running, so that we get PLBs for our scores over there.
     
  6. vil1ain vil1ain is offline

    Hastings
    United Kingdom

    Posts: 723
    Joined: Mar 07

    Jun 7th, 2011 (6/7/2011 6:45pm) in reply to ApesAreFun

    So weve got a betfair rep and now a bwin rep on these forums, between the two of you do you think we could get the tournament feed up and running? and sync breaks would be nice.
  7. Mournval Mournval is offline

    Oslo
    Norway

    Posts: 166
    Joined: May 06

    Jun 8th, 2011 (6/8/2011 12:17am) in reply to vil1ain

    Read the betfair thread for software improvements plz :)
     
  8. ImLikeWhoaa ImLikeWhoaa is offline

    Aarhus
    Denmark

    Posts: 464
    Joined: Feb 09

    Jun 8th, 2011 (6/8/2011 12:33am) in reply to Mournval

    whats the deal with you banning people for life just after they made an account, for no reason at all?

    How is it possible that you own the Ongame network yet still manage to be the worst skin on there by far starting with your "support"

    I have millions of questions but will read the betfair thread first to keep Mournval happy

    In the meantime i encourage everyone not to sign up with bwin but choose betfair instead
    Edited By: ImLikeWhoaa Jun 8th, 2011 at 12:35 AM
    Reason: BWIN...omg where to start
     
  9. CHOOKTER CHOOKTER is offline

    United Kingdom

    Posts: 142
    Joined: Feb 08

    Jun 8th, 2011 (6/8/2011 1:54am) in reply to ImLikeWhoaa

    when is bwin moving to party poker software?
  10. matze_widi matze_widi is offline

    Stuttgart
    Germany

    Posts: 1,924
    Joined: Jul 08

    Jun 8th, 2011 (6/8/2011 12:26pm) in reply to CHOOKTER

    been stated above but still..

    syn breaks
    tables size
    and for god sakes time bank
      
  11. Mournval Mournval is offline

    Oslo
    Norway

    Posts: 166
    Joined: May 06

    Jun 8th, 2011 (6/8/2011 1:23pm) in reply to matze_widi

    sync break is a good one... managed to forget that in the betfair thread.
     
  12. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Jun 8th, 2011 (6/8/2011 4:20pm) in reply to Mournval

    Hi all,

    Thank you for your questions. I had to send some emails over regarding software improvements, and I assume an answer will come in the next days. I will keep you posted.

    Regarding the VIP program, we do offer an overall reward program for our players, where every hand played in Poker will add up to your bwin Market Points (100 market points per dollar rake). You can exchange Market points with various products. Please follow this link for more info: https://binside.bwin.com/binside.aspx?view=redeem

    Until then don't forget about the special offer we prepared for pocketfives players: 100% up to $500 and $5.50 ticket for any bwin tournament.

    Kind regards,
    bwin team
    Thread Starter
  13. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 14,791
    Joined: Apr 06

    Jun 8th, 2011 (6/8/2011 4:44pm) in reply to bwin

    Looks like the best cash bonus in the marketplace is $500 for 200,000 "market" points which would come to 25% rakeback. Also looks like the deposit bonus clears at a rate of 10 "player" points for every $1 with a player point being 5 player points for every $1 in rake. If that is true and you earn market points at the same time as player points you get 75% rake back on your first $500. Please confirm I have the facts straight.

    Also do you earn any player or market points for sports or casino betting?
      1 
  14. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Jun 9th, 2011 (6/9/2011 11:25am) in reply to wackyJaxon

    Hi,

    At bwin poker you can up to 40.000 players in the same time playing at our tables.

    As well, here are some answers regarding our software:

    Does bwin poker run any mixed cash games? Not yet.
    Synchronized breaks, does bwin have any plans to add them soon? Yes
    Will bwin poker add a timebank soon? Is also in the pipeline, but unfortunately no official timeline is available.
    When is bwin moving to party poker software? Any potential changes regarding our software will be communicated well in advance. At the moment we are running business as usual.

    Regarding the rewards system, the player points from the bonus clearance do not add up to the market points. They sum up independently (the market points sum up as soon as you register in the b'inside program).

    You can earn market points from sports betting, casino and games as well. You can see here how the market points are distributed per product> https://binside.bwin.com/binside.aspx?view=collect

    regards
    bwin team
    Thread Starter
  15. Dan Dan is offline Administrator

    United States

    Posts: 7,822
    Joined: May 06

    Jun 15th, 2011 (6/15/2011 5:27am) in reply to bwin

    Don't forget that you can get a Free $5 Tourney Ticket and $500 bonus on bwin. This offer is only available for P5ers.
     
  16. random.chu random.chu is offline The People's Troll

    Adelaide
    Australia

    Posts: 1,424
    Joined: Aug 09

    Jun 15th, 2011 (6/15/2011 10:46am) in reply to Dan

    - synch breaks
    - time bank
    - more mid/hs tournaments
    346 1
  17. Dan Dan is offline Administrator

    United States

    Posts: 7,822
    Joined: May 06

    Jun 22nd, 2011 (6/22/2011 11:17pm) in reply to ImLikeWhoaa

    Random.Chu,

    Thanks for your ideas. I went ahead and e-mailed this thread to the bwin guys so they can come in and respond to you!
     
  18. ozz151 ozz151 is offline

    Sandwich, IL
    United States

    Posts: 53
    Joined: Feb 05

    Jun 24th, 2011 (6/24/2011 12:15am) in reply to bwin

    Do you have to deposit to earn market points? I won a freeroll and converted some other free rookie challenge tickets in to cash, but it appears I still have to deposit to be eligible for the rewards program.
  19. ozz151 ozz151 is offline

    Sandwich, IL
    United States

    Posts: 53
    Joined: Feb 05

    Jun 24th, 2011 (6/24/2011 6:40pm) in reply to ozz151

    Waitlist for cash tables might be something to consider. Or if you have them where are they?
  20. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Jun 27th, 2011 (6/27/2011 3:49pm) in reply to ozz151

    Hi Ozz151,

    b'inside membership requires a real deposit using one of our various payment options.

    Unfortunately waiting lists are currently unavailable. We are working hard to include them in a future release. In the mean time, use Quickseat (found when clicking the bwin logo in the left corner) or the lobby filters to find the tables you are looking for with availability.



    For more features regarding our poker client please visit : https://poker.bwin.com/poker.aspx?content=generalinfo

    regards
    bwin team

    Thread Starter
  21. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,583
    Joined: Aug 07

    Jun 27th, 2011 (6/27/2011 6:16pm) in reply to bwin

    I want to make the tables on bwin the same size as on pokerstars, FTP, partypoker, etc. But atm, this is not possible. Please change that.
    And also the usual stuff like sync.breaks and a timebank.
     
  22. Marky_Crash Marky_Crash is offline

    United Kingdom

    Posts: 241
    Joined: Jul 08

    Jun 27th, 2011 (6/27/2011 8:16pm) in reply to ApesAreFun

    +1 on the syncd breaks , timebank and table sizing

    Having said that my biggest issue with bwin is the hand replayer its slow to load and just all round not very user friendly and i get a sript error with it everytime.

    Mixed games would be welcome but after 3 or 4 years of asking ive gave up on that one .

    Getting the feeds for PLB points working would be great too.

    If you plan to continue the LD $10k leaderboard each month , is there any chance of just making all MTTS on the site at that buy in level count instead of just the 4 each day, the way it is just now it seems like traffic is dying towards the end of the month in them so that would fix that and also be beneficial to people who want to participate but would like to play non nlhe variants.

    Any plans to run a promo along the lines of the poker race trophy/magic moments of poker or are bwin not as interested in the televised side just now?
     
  23. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Jul 6th, 2011 (7/6/2011 4:28pm) in reply to Marky_Crash

    HI Marky_Crash,

    Thank you for your questions.

    Regarding the 10K leaderboard promotion: first of all thank you for the feedback which is always welcome and it will be taken into consideration. July will of course run as planned as we can’t change it at this time, and probably also August. But we will look into how the Lucky Dollar leaderboard is working in general after June/July, and if it is not performing well, this might very well be an option.

    Regarding televised promotions: we are currently working on several projects. We will of course keep everybody up to date and share information once all details are confirmed.

    Thank you
    bwin poker Team
    Thread Starter
  24. thehempy thehempy is offline

    Canterbury
    United Kingdom

    Posts: 10
    Joined: Aug 07

    Jul 6th, 2011 (7/6/2011 5:54pm) in reply to bwin

    Getting the feeds for PLB points working would be great.
     
  25. Genetikfreak Genetikfreak is offline

    Quebec
    Canada

    Posts: 309
    Joined: Nov 07

    Jul 6th, 2011 (7/6/2011 9:47pm) in reply to thehempy

    Auto rebuy for ring games like, this ones a no brainner
  26. Mournval Mournval is offline

    Oslo
    Norway

    Posts: 166
    Joined: May 06

    Jul 7th, 2011 (7/7/2011 4:17am) in reply to Genetikfreak

    Auto addon(most important)/rebuy/double rebuy options at the table for tournaments would be great too. Have missed more than a few addons due to not having the addon one.
    Edited By: Mournval Jul 7th, 2011 at 04:18 AM
     
  27. Dutchsporter Dutchsporter is offline

    Mijdrecht
    Netherlands

    Posts: 1
    Joined: Oct 11

    Oct 10th, 2011 (10/10/2011 5:58pm) in reply to Mournval

    [COLOR=#000000 !important]Hello,

    I am new here and I need your help.
    I have 1650 euro in my bwin account so I requested a 1500 euro withdrawal (Moneybookers) on thursday. On friday they closed my account. I sent them an email and they said it is because of safety checks and they will contact me soon. Now it is monday and I didn't hear anything. Today I saw they deposited the money back (1500 euro) so I requested a new withdrawal.

    I really like BWIN to play, that's why I left 150 euro in my account to play.

    But 1500 euro is a lot of money for me so I want it asap.

    Thanks for your help,
    Nick[/COLOR]
  28. bwin bwin is offline Official bwin Rep

    Posts: 10
    Joined: May 11

    Oct 12th, 2011 (10/12/2011 3:09pm) in reply to Dutchsporter

    Hi Nick,

    Do you have an update from the Customer Service team? Can you write me a private message about that?

    thank you,
    bwin team
    Thread Starter
  29. Dan Dan is offline Administrator

    United States

    Posts: 7,822
    Joined: May 06

    Oct 12th, 2011 (10/12/2011 5:50pm) in reply to thehempy

     
    Originally Posted by thehempy View Post

    Getting the feeds for PLB points working would be great.

    We are actually really close to getting a feed finalized for Ongame. I'll let you know when we have one that's functional.

    Don't forget that anyone who signs up for bwin through PocketFives and makes a deposit gets TWO FREE MONTHS OF POCKETFIVES TRAINING, a $100 value. There's no minimum deposit required and you can create your account using this link:
    http://www.pocketfives.com/visit/bwin
     
  30. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

    Posts: 557
    Joined: Jan 10

    Oct 12th, 2011 (10/12/2011 5:54pm) in reply to Dan

    wow coool news.
    will the older scores count then and will the points get added???
     2
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