Anyone else having this problem? Happens about 3 - 5 times a day while im playing MTTs.

that sounds more like a prolonged disconnection? obvious very bad. Mine is more like a client error than a DC, as it says the program has stopped working and will now close. I can then log straight back in no problem.

Interestingly this has only happened since the update last week... Obvious something to do with that.

Guess Ipoker are having a few problems, there 200KG was stopped and cancelled on Sunday too.

oh okay yeh that sounds like the same thing... btw I noticed if I keep the lobby open rather than minimised on the task bar it seems to happen less (could just be coincidence)

My betfred ipoker has just done a humongous update when i opened it there. The lobby is completely different, new side games have been added, all sorts of new devices etc have been added.

Hopefully this was the reason for the recent cut offs and it stops now.

yes like smith says above today again 3 times . think it says exactly playtech engine stopped working windows is searching for a fix to the solution.

then after a few seconds of that message it says
due to an error this program will now close.

have a screenshot chris if u want it...??

and no nothing else is opened just a few tourneys. everythign else on the PC working fine.
windows 7. kaspersky

It's been doing the same thing to me ever since the update (new lobby).
I've written in to support (back & forth) over 20x. After a close to a dozen emails they admitted to knowing that there is a problem with their software ever since the update (upgrade?).
Best I could get from them was > do an uninstall > re-install. For one day I had no disconnects (but only played a couple of micro mtt's, just to see if it was working ok finally). Very next day.. disconnected (shutdown) again.

On my computer it comes up as DEP > data Execution prevention, then the little window pops up saying it's shutting down Playtech software.

Before the uninstall > re-install I actually had it shutdown on me 9x in one tourney, lol. (took screenshots each & every time... before this they weren't admitting there was a problem).

Since the uninstall > re-install it's been happening ALOT less (usually only once or twice over a couple/few hour span). Playing in a small, private 'Canucks Only' tournament on titan tonight, noticed it was happening to a few others still as well.

It's only happening to me on Titan... no problems on WilliamHill or ChiliPoker (< neither of those two had the new lobby update,.. at least it hasn't on my puter). Also, I've been sticking with the 'old lobby' view for Titan, but mostly cuz pokerprolabs software isn't recognizing the tables while using the new lobby view.

 

Originally Posted by poker770

@aces and all: Do you have the casino open at the same time as well or something special / what operating system and anti virus / firewall do you use? Just trying to get more info to help identifying the problem.

Best regards,
Christian / Poker770

Hi Christian,
I've been sending emails to titan support since Feb.1st.
I've NEVER (ever) had the casino opened while playing... or anything 'special' at the same time either. There is clearly a HUGE problem with the software since the update... something I'd figure that they'd be aware of by now (I'd guess they've received thousands of emails about it.. but of course support is pretty f'n awful on that site). I belong to another forum where a few of us who play on Titan have been talking about it for awhile (since the lobby upgrade). It'd seem reallyyyy odd for them not to be aware of the situation.

Hope this gets fixed up soon as I've hardly played anything since this has been happening as I don't have confidence in the software while playing on there anymore

Stage 2 of the shut down

stage 1

 

Originally Posted by aces_up4108

Stage 2 of the shut down

stage 1

Exactly the same happening to me on William Hill

Was happening to me again today... with more frequency again. Happened on bubble of one tourney, raise > 'shutdown'... 'gg', lol. sigh

Christian, don't you think they'd be onto this already awhile ago? I mean I'm sure there must've been ALOT of players emailing support (not that emailing support has much or any effect) about this for a couple of weeks now. It was over a week before support even admitted to me that they knew about the problem.

As far as it being a network-wide problem, fwiw, I had it happen to me ALOT more often on titan than WillHill or Chili (< actually never happened at all on Chili in the 4-5hrs. I played on there, & Chili doesn't have the lobby update yet)
Can't see myself playing on there til' they get this fixed. :(

Yep happens on Poker 770 since upgrade a few weeks ago, have registered for tournaments early on and then realized that they should have opened and have missed up to an hour of a tournament.

Posted this in "the official 770 support thread"

but the thread is closed now, still nothing done and all the below was still happening today.
any word from christian ?

Hi Christian,

having a few problems hope you can help sort them out. have emailed support twice through the 770 site ...no response.

I quite frequently get disconnected. (my problem) but when I do, I instantly loose all my active tables. (dissappear from desktop) when I reconnect I'm sitting out of every table obv I loose whatever bet I have on table then...I need to resize and move every table intividually. this is the second time I have written about this ....no response from first .
]Not to name your competition but when I disconnect from other poker servers tables stay where they are and usually i just reconnect without loosing any bets. (tables just update)
[Is this issue going to be addressed with you sofware in future ?

also. when I play (only when 770 is open) my mouse gets stuck in top RHS of screen. this doesn't seem to be my pc's problem and only occurs when 770is open. also sound is intermittent. playing multiple tables I quite often hear the dealling of 5 (or more) tables in the background (yes very annoying to say the least) and no sound for the active table. to clarify I play on a few different sites with no troubles an any but 770
can give you other details if needed

cheers

Edited By: D_d_me_001 1 Week Ago at 01:00 PM

sigh...happening to me to im so fed up.

 

Originally Posted by poker770

No news yet, they are still investigating it but since it does appear throughout the whole network, I expect it to be a few days before I will hear back anything in depth as to what is going on since they have to get in touch with Playtech etc. I will keep you posted as usual.

Best regards,

Christian / Poker770

switched from William Hill to Betmost and still crashin....its definately a ipoker problem, the new update is just f*ck**g things up.. can you guys please fix this. If playtech/ipoker or whoever makes the software was smart they would switch back to how things were before the update and then try to fix the new update in the meantime not try and fix it the sametime the new update is in place.

I played a bit on WilliamHill (not wanting to play on titan) & of course same thing happening on there & now seems just as often as it was on Titan for me.
I wrote in to support on there, first time acting as if this was something new to me (didn't let on I knew of it happening on iPoker sites) received your typical generic response. Then wrote again & was forwarded to Customer Support Supervisor who insisted that there's nothing wrong with the software that for sure it's just an internet connection issue on my end & that they could 100% guar. this (& then also wrote some spew about how I wouldn't be receiving a refund of my buyins... I never asked for a refund ever!!! & told them it wasn't relevant to what I had wrote to them about).
I wrote back demanding an apology, telling them that I know there's a problem as I've seen others complaining/reporting about exact same issues (& have seen it happening to other players on the tables I'm playing on).

I get another email from WH, this time its from the Customer Support Manager. He firstly extends his deepest apologies for the inconvenience caused. He then went on to explain something about some personal testing he's been doing which has resulted in this > "I suspect the cause of the malfunction to lie in the new client's hardware-compatibility with a certain computer architecture (64-bit systems)."
He had been running the client on Win7 (32-bit) without any issues or crashes. Also, all the workstations used by WilliamHill Support staff are WinXP SP2/3 & all support the poker client, particularly the newly released version (with the lobby upgrade/update).

So I'm wondering if this has any merit? What operating systems are you guys running with? Is this a problem that just WinVista (64-bit) systems are experiencing?

 

Originally Posted by poker770

No news yet, they are still investigating it but since it does appear throughout the whole network, I expect it to be a few days before I will hear back anything in depth as to what is going on since they have to get in touch with Playtech etc. I will keep you posted as usual.

Best regards,

Christian / Poker770

Christian... any thoughts? Do you think this might have any merit? (only 64-bit OS being affected by new update).

Ipoker runs even worse after the last update.