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Poker Site customer service asking for Password???

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  1. Sandman_Good Sandman_Good is offline

    Salt Lake City, UT
    United States

    Posts: 7,867
    Joined: Aug 07

    Jun 8th, 2012 (6/8/2012 1:37pm)

    So im having an issue with 5dimes poker and in order for them to "look into resolving it" , they are requiring me to give them my password.

    I just don't seem to recall any other site asking for that?

    Thoughts?

    (I realize I can change it, but this seemed odd to me.)

    BTW..the issue was I signed up for 4 NLHE sngs, and while everyone else at the table was playing NL...my only option was LIMIT poker when it came my turn to act.

    WTF???
    Edited By: Sandman_Good Jun 8th, 2012 at 01:39 PM
  2. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 14,759
    Joined: Apr 06

    Jun 8th, 2012 (6/8/2012 2:34pm) in reply to Sandman_Good

    I am not sure if it was their site, but think it was where last year I was verifying something on the site, and they asked for my password. Then they said, they already knew what it was and gave out some random characters for it when I asked to make sure they could see the entire password before I gave it out. I wound up giving it to the rep since they weren't going to help me unless I did, then quickly changed my password when we got out of the live chat.

    Whatever site it was (I think it was 5dimes, but it could have been somewhere else), I quickly cashed out after this incident as I felt my account was compromised.
      1 
  3. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,581
    Joined: Aug 07

    Jun 8th, 2012 (6/8/2012 8:08pm) in reply to wackyJaxon

    Seems extremely shady. I wouldnt play on a site like that, ever.
     
  4. sdexcid sdexcid is offline

    Posts: 38
    Joined: Sep 08

    Jun 9th, 2012 (6/9/2012 8:30pm) in reply to ApesAreFun

    yeah there should be no reason for them to ask that. Id leave as soon as you can knowing some random person can just log into my account and do what they please. So what if that employee got fired for some reason and decided to log into players account, run up your credit card, dump the funds and off they go.

    Not a chance in hell id play there
    Edited By: sdexcid Jun 9th, 2012 at 08:31 PM
  5. jinglenutz jinglenutz is offline

    Fort Myers, FL
    United States

    Posts: 251
    Joined: Feb 09

    Aug 17th, 2012 (8/17/2012 6:18pm) in reply to sdexcid

    lol, i was about to deposit to their sportsbook, not anymore:

     

    Renee: Hello. How may I assist you today?
    Michael: there is no credit card deposit option?
    Renee: Account and password please
    Michael: hmm as a rule of principle i never give out my password even to customer service
    Michael: could you just explain yes or no?
    Renee: All accounts are set differently and I have to see yours to answer your question
    Renee: I will need your account and password please
    Michael: account 5D****** password: i was told never to give anyone my password for any account, thats standard practice for any online account
    Michael: i can simply tell you what i see on my deposit screen
    Renee: This is what is stated on your web page under general rules
    Renee: In order to receive live assistance through phone, email or Live Help, you must provide your account number and password to the representative. Keep in mind that the password needs to be provided if the information you are requesting requires specifics pertaining to your account only. Please take in consideration that passwords with offensive or pejorative terms will automatically ban your account from live assistance.
    Michael: it says click2pay WU and moneygram
    Michael: you never ever ever ever give your password this is standard practice sir
    Renee: Like stated above in dimes if you want to be assisted you will need to provide account and password
    Michael: i just found a thread on pocketfives condeming 5dimes for this practice
    Renee: 5Dimes*
    Michael: wow
    Michael: http://www.pocketfives.com/f10017/poker-site-customer-service-asking-password-665669/
    Renee: If you want to be assisted I will need your password.

    Edited By: jinglenutz Aug 17th, 2012 at 06:19 PM
     
  6. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,581
    Joined: Aug 07

    Aug 17th, 2012 (8/17/2012 7:39pm) in reply to jinglenutz

    Tell them to fuck off ^^
     
  7. matze_widi matze_widi is offline

    Stuttgart
    Germany

    Posts: 1,918
    Joined: Jul 08

    Aug 18th, 2012 (8/18/2012 12:26am) in reply to ApesAreFun

     
    Originally Posted by ApesAreFun View Post

    Seems extremely shady. I wouldnt play on a site like that, ever.

    this, cash out and gtfo
     990 
  8. norv norv is offline Norm MacDonald of photoshop

    Wellington
    New Zealand

    Posts: 2,468
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    Aug 18th, 2012 (8/18/2012 6:24am) in reply to matze_widi

    you should cash out then go back in and reset your password to iliketofkbigtitsandgetblowjobs

    then callup live assistance and tell them your name and password and get banned.......hehe
     
  9. allynlong allynlong is offline

    Baton Rouge, LA
    United States

    Posts: 914
    Joined: Dec 05

    Aug 18th, 2012 (8/18/2012 7:10pm) in reply to norv

    They are on Americas Cardroom Network. They are run by sportsbooks. These sportsbooks have been around since the earliest days of the internet and did then and do now take a lot of their wagers by phone. You have to give them your password to place a wager , get acct. info, etc. Thats the way they have always done things.. Its not the same as a completely modern computer run support like stars or Tilt. You cant call Stars or Tilt so there would be no need for passwords but these type places are different. Bovada does the same thing with phone support...
  10. ShyGuy03533 ShyGuy03533 is offline

    Philadelphia, PA
    United States

    Posts: 871
    Joined: Aug 08

    Aug 18th, 2012 (8/18/2012 8:46pm) in reply to allynlong

    You guys are all wrong. 5dimes is prolly the best place to play online.

    They require ur password. So does E-trade. Thinkorswim and scottrade brokerages. It's all legit.

    Cashed out of there plenty of times and had no problem.

    They require a password because live chat is run through HTML and not a server when ur logged in. Sounds stupid but it is what it is.
  11. gillabong gillabong is offline

    United States

    Posts: 9,734
    Joined: Sep 05

    Aug 19th, 2012 (8/19/2012 4:23am) in reply to ShyGuy03533

     
    Originally Posted by ShyGuy03533 View Post

    You guys are all wrong. 5dimes is prolly the best place to play online.

    They require ur password. So does E-trade. Thinkorswim and scottrade brokerages. It's all legit.

    Cashed out of there plenty of times and had no problem.

    They require a password because live chat is run through HTML and not a server when ur logged in. Sounds stupid but it is what it is.

    There aren't many more respected books out there. Sure they do things in a bit unorthodox way, but you should feel at ease betting/playing there.
  12. David Whats David Whats is offline

    United Kingdom

    Posts: 298
    Joined: Feb 11

    Aug 19th, 2012 (8/19/2012 4:04pm) in reply to norv

     
    Originally Posted by norv View Post

    you should cash out then go back in and reset your password to iliketofkbigtitsandgetblowjobs

    then callup live assistance and tell them your name and password and get banned.......hehe

    +1. One time.
  13. Sandman_Good Sandman_Good is offline

    Salt Lake City, UT
    United States

    Posts: 7,867
    Joined: Aug 07

    Aug 19th, 2012 (8/19/2012 4:30pm) in reply to David Whats

    i switched to americas cardroom. Same network..diff skin.

    ACR gives you benefits that dimes does not.

    no password required.
    Thread Starter
  14. ShyGuy03533 ShyGuy03533 is offline

    Philadelphia, PA
    United States

    Posts: 871
    Joined: Aug 08

    Aug 19th, 2012 (8/19/2012 8:57pm) in reply to Sandman_Good

     
    Originally Posted by Sandman_Good View Post

    i switched to americas cardroom. Same network..diff skin.

    ACR gives you benefits that dimes does not.

    no password required.

    acr is good too. wish they had a mac client
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