[x]

PokerStars - do they systematically steal money from players accounts?

Reply to Thread
Page 1 of 11
  1. derjaegerxx derjaegerxx is offline

    Posts: 5
    Joined: Oct 11

    Dec 2nd, 2011 (12/2/2011 1:41pm)

    I had a very weird experience with pokerstars and would be interested if other plyrs had similar cases: A few month ago I opened an account with them and transferred some money onto it. The account was frozen after a few days and they asked for additional documentation (passport etc.) to reopen. After providing that they reopened the account but my account balance was back to zero! Of course I contacted them about this and they said they they had transferred the money back to my credit card.
    However, no money ever appeared back on my credit card or anywhere else. Even after providing poker stars with written documentation from the credit card company, that I have not received any money from them, they basically answered they couldn´t do anything about it because "...the money is out of our system..."?!
    Has anyone had a similar experience or any advice what to do?
  2. curiousgeorge77 curiousgeorge77 is offline

    Tenafly, NJ
    United States

    Posts: 250
    Joined: May 07

    Dec 2nd, 2011 (12/2/2011 1:43pm) in reply to derjaegerxx

    Sometimes it takes 2 months to show on your billing statement. When I refund a customer they dont see it for 2 months however their balance on their credit card is immediately refunded/debited the amount of refund. Perhaps thats whats happening to you. Leading you to believe no refund is processed.
    If not the case then simply dispute your credit card charge. Simple
  3. derjaegerxx derjaegerxx is offline

    Posts: 5
    Joined: Oct 11

    Dec 2nd, 2011 (12/2/2011 2:10pm) in reply to curiousgeorge77

    Thanks for advice. It´s now already 2 1/2 months since they claim to have sent me money. Will try option two (dispute credit card charge) but not sure whether that is possible since I did actually initiate the money transfer to pokerstars in the first place.
    Thread Starter
  4. curiousgeorge77 curiousgeorge77 is offline

    Tenafly, NJ
    United States

    Posts: 250
    Joined: May 07

    Dec 2nd, 2011 (12/2/2011 3:11pm) in reply to derjaegerxx

    Dispute the charge there is no time limit sort of. 2 1/2 months is fine to still dispute. Sometimes I get an asshole customer make a dispute a year later because he forgot he bought something.
    Easiest solution is to dispute charge and the money will be returned to your acct immediately.
    They will tell you that they may have to debit it back down the road. Good luck.
  5. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 14,791
    Joined: Apr 06

    Dec 2nd, 2011 (12/2/2011 3:16pm) in reply to curiousgeorge77

    This could blackflag him forever with pokerstars. I am not sure if pokersites share any chargeback customers with other sites, but do not think they do. I would try to work it out differently before going the chargeback route if you ever want to play on pokerstars or pokerstars.fr after you dispute.
      1 
  6. norv norv is offline Norm MacDonald of photoshop

    Wellington
    New Zealand

    Posts: 2,485
    Joined: Aug 10

    Dec 2nd, 2011 (12/2/2011 3:22pm) in reply to wackyJaxon

    how much are we actually talking about?

    ask pokerstars for the exact credit amount they say they credited and the exact credit card number and the day they said they did it, then go to your bank to sort out, if it isn't there - get your bank to reverse the initial deposit after telling ps what you are going to do

    dont get angry with them just yet - they'll black mark you
     
  7. derjaegerxx derjaegerxx is offline

    Posts: 5
    Joined: Oct 11

    Dec 2nd, 2011 (12/2/2011 3:44pm) in reply to norv

    300$ so nothing dramatic but annoying never the less.

    Interesting is that after talking to my bank they asked for exactly those details to research the case but pokerstars wouldn´t give them to me?? The only gave me an ARN number which my bank doesnt know how to track. However, what is sure (and confirmed by the credit card) is that I have not got any money from Pokerstars back in the time period mentioned.

    After the whole case I am not sure I would really mind being black marked by Pokerstars, as long as this doesnt have implication on the other sites where I play.
    Thread Starter
  8. TakeYourEmpire TakeYourEmpire is offline

    Montreal
    Canada

    Posts: 26
    Joined: Dec 11

    Dec 2nd, 2011 (12/2/2011 7:31pm) in reply to derjaegerxx

    300$ is 300$ :(

    Hope you get refunded buddy!
  9. freeworld777 freeworld777 is offline

    Ireland

    Posts: 3,938
    Joined: Dec 07

    Dec 2nd, 2011 (12/2/2011 9:46pm) in reply to chriskaraoke

    I'm willing to bet you are mistaken on this; that it has been paid back to your card and has either shown up on your statement and you missed it, or your statement is just not up to date.

    In many cases, payments get sent back to banks and they don't clear them correctly, the funds end up stuck in the bank's clearing/hodling accounts and will sit there until queried by the account holder and are manually cleared to the customer's account.
    Edited By: freeworld777 Dec 2nd, 2011 at 09:49 PM
  10. smithgraham smithgraham is offline

    London
    United Kingdom

    Posts: 217
    Joined: Feb 11

    Dec 2nd, 2011 (12/2/2011 10:42pm) in reply to matze_widi

    Kinda intense thread title,I don't see why they would want to ruin their reputation for 300$

    Just sayin.
  11. mawsond667 mawsond667 is offline

    London
    Canada

    Posts: 199
    Joined: Jan 08

    Dec 2nd, 2011 (12/2/2011 11:37pm) in reply to smithgraham

    Same thing happened to me but i was trying to cashout back to my credit card, it turned out it wasn't a option with the card i had. It took about 6 months and countless emails between myself, my banker and pokerstars but eventually the amount was credited back to my account. Just be patient, pokerstars is the most trustworthy site and isn't going to rip you off. GL
  12. derjaegerxx derjaegerxx is offline

    Posts: 5
    Joined: Oct 11

    Dec 3rd, 2011 (12/3/2011 11:26am) in reply to smithgraham

    @smithgraham: Fair comment. Just wanted to see whether this is something they regularly do. From comments so far it seems this is indeed a one-off so this gives me hope to eventually get my money back. Nevertheless even if I do get it back this for sure is not a highlight of customer service ;-(
    @ mawsond: Thx. Will keep trying.
    Edited By: derjaegerxx Dec 3rd, 2011 at 11:27 AM
    Thread Starter
  13. aquavitix aquavitix is offline

    Solomon Islands

    Posts: 352
    Joined: Aug 07

    Dec 3rd, 2011 (12/3/2011 2:36pm) in reply to derjaegerxx

    To answer your question.

    NO!
  14. curiousgeorge77 curiousgeorge77 is offline

    Tenafly, NJ
    United States

    Posts: 250
    Joined: May 07

    Dec 3rd, 2011 (12/3/2011 6:17pm) in reply to aquavitix

    I agree with wacky. However I dont think they will blacklist you. I would possibly let them know that you feel your only option is to do a chargeback if they cant help you in locating the funds.
    I am surprised your CC company is not giving you grief for depositing on stars.
    Sites dont exchange a list of chargeback clients. Not that I am aware of.
    I actually did it to bodog and now im banned. I have not been able to pay them back yet as none of my cards work now with them. So I have to do western union. However they told me once I bring my acct back into positive they will open me right back up.
    I actually am planning on doing so this week as I want to play a bit and bodog seems only trustworthy place for me to play. I dont know if being a customer 10 yrs or so helps my case

    I agree with this as well. I also stated to you it could very well be just not showing on your actual statement as of yet however it is refunded and debited from stars immediately.
     
    Originally Posted by freeworld777 View Post

    I'm willing to bet you are mistaken on this; that it has been paid back to your card and has either shown up on your statement and you missed it, or your statement is just not up to date.

    In many cases, payments get sent back to banks and they don't clear them correctly, the funds end up stuck in the bank's clearing/hodling accounts and will sit there until queried by the account holder and are manually cleared to the customer's account.

  15. derjaegerxx derjaegerxx is offline

    Posts: 5
    Joined: Oct 11

    Dec 9th, 2011 (12/9/2011 5:16pm) in reply to curiousgeorge77

    Final update on this: very good news - the payment processor did indeed not transfer the money back to me (whatever else they did with it?) so pokerstars now after 3 months refunded me the 300$ to my playing account.
    @all: Thx for comments and advising me to not give up and trust in Pokerstars honesty.
    @freeworld: shame I didn´t take up your bet;-)
    Edited By: derjaegerxx Dec 9th, 2011 at 05:19 PM
    Thread Starter
  16. smithgraham smithgraham is offline

    London
    United Kingdom

    Posts: 217
    Joined: Feb 11

    Dec 9th, 2011 (12/9/2011 6:21pm) in reply to derjaegerxx

    glad to hear it worked out for you. Now ship something :) gl
Reply to Thread
Page 1 of 11