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Pokerstars down?

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  1. mittchappers mittchappers is offline

    Australia

    Posts: 9
    Joined: Apr 11

    Nov 10th, 2011 (11/10/2011 9:36pm)

    I haven't been abe to log on for several hours. I'm in Sydney, Australia
  2. Arnisss Arnisss is offline

    Posts: 44
    Joined: Feb 11

    Nov 10th, 2011 (11/10/2011 9:44pm) in reply to mittchappers

    No, works just fine for me
  3. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Nov 10th, 2011 (11/10/2011 9:51pm) in reply to Arnisss

     
    Originally Posted by Arnisss View Post

    No, works just fine for me

    +1
      1 
  4. errsfur errsfur is offline

    Posts: 4
    Joined: Oct 09

    Nov 10th, 2011 (11/10/2011 9:55pm) in reply to wackyJaxon

    Im in Sydney too and it's been down for me frm approx 6.30am ... I was in middle of 4x SnG's too

    I cant even get pokerstars.com to load ... I hope this isn't Aussie black friday!
  5. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Nov 10th, 2011 (11/10/2011 10:05pm) in reply to errsfur

    It could be an internet routing issue. GLGL getting back in, and all those that were playing in something when this happened, hopefully you get compensated.
      1 
  6. Arty_the_Cat Arty_the_Cat is offline

    Posts: 585
    Joined: Feb 10

    Nov 10th, 2011 (11/10/2011 10:09pm) in reply to wackyJaxon

    Everything is ok here! Did the power go off by any chance. This happend to me before and I just needed to reset my computer's clock and I was able to log in.

    GLGL
     
  7. errsfur errsfur is offline

    Posts: 4
    Joined: Oct 09

    Nov 10th, 2011 (11/10/2011 10:13pm) in reply to Arty_the_Cat

    no power issue

    network statusn report indicates bad connections (0%) to PS host sites

    I can access everything else on web
  8. Jack_Diamondz Jack_Diamondz is offline

    Australia

    Posts: 183
    Joined: Apr 07

    Nov 10th, 2011 (11/10/2011 10:42pm) in reply to errsfur

    Also in Sydney and also can't get in. Has anyone emailed support?
    My network status shows all good connections except for the first Host "pokerstars Website, Isle of Man"
    Edited By: Jack_Diamondz Nov 10th, 2011 at 10:54 PM
  9. errsfur errsfur is offline

    Posts: 4
    Joined: Oct 09

    Nov 10th, 2011 (11/10/2011 11:30pm) in reply to Jack_Diamondz

    looks like its an optusnet issue, thread on 2+2 confirmed several others can't access (all optusnet) BUT bigpond users have no issues

    Ive emailed support, no reply yet (hoping for a mercy refund on games disconnected from)
  10. Jack_Diamondz Jack_Diamondz is offline

    Australia

    Posts: 183
    Joined: Apr 07

    Nov 10th, 2011 (11/10/2011 11:38pm) in reply to errsfur

    Emailed support, upon which they asked me to send some log files to them. Also I will note that I can't open the pokerstars.com website.
  11. errsfur errsfur is offline

    Posts: 4
    Joined: Oct 09

    Nov 11th, 2011 (11/11/2011 12:04am) in reply to Jack_Diamondz

    Reply from PS support ....

    Thank you for your email and for allowing us to be of assistance.

    We have received a number of reports from our Australian based players regarding disconnection issues. We have been able to verify that the problem is caused by a local Australian ISP.

    If you were playing in a tournament and feel you were negatively affected by the ISP problems, please send us an email with the following subject line:

    REFUND: Tournament #, buy-in, User ID

    For instance, if your User ID is 'PokerMagic' and you played in tournament #300030551, which was a $50+5 buy-in, the subject line should look like this:

    REFUND: Tournament #300030551, $50+5, PokerMagic

    If you are not sure of the tournament number then you can locate it via the the pokerstars software:

    'Requests -> Tournament History...'

    Once again we sincerely apologize for any inconvenience this situation has caused and thank you for your patience as we resolve matters.

    If you are unable to connect, please restart your computer then try PokerStars again.

    In any case, please write to us again if you have any other queries.

    Regards,

    Alzina
    PokerStars Support Team
  12. P0KERDUUDE P0KERDUUDE is offline

    NH
    United States

    Posts: 1,604
    Joined: Feb 08

    Nov 11th, 2011 (11/11/2011 12:21am) in reply to errsfur

    pokerstars fixes the problem even when it isn't their fault.

    btw, it's down here in the US...

    trollface.jpg
     
  13. mittchappers mittchappers is offline

    Australia

    Posts: 9
    Joined: Apr 11

    Nov 11th, 2011 (11/11/2011 2:39am) in reply to P0KERDUUDE

    Has Optus blocked access to pokerstars? I was able to briefly log in and see the website, but now it's down again. They say the issue is with Optus but otherwise, the internet is working fine.

    Nope, up again. Weirdness.
    Thread Starter
  14. TheRYC TheRYC is offline

    Sydney
    Australia

    Posts: 6
    Joined: Oct 08

    Apr 4th, 2012 (4/4/2012 12:18pm) in reply to mittchappers

    I'm in Sydney too and it's down for me. I run dodo
  15. BenFaz BenFaz is offline

    United Kingdom

    Posts: 556
    Joined: Feb 10

    Apr 4th, 2012 (4/4/2012 12:21pm) in reply to TheRYC

    5 months late but ok
     
  16. Squish89 Squish89 is offline

    United Kingdom

    Posts: 96
    Joined: Apr 11

    Apr 4th, 2012 (4/4/2012 12:26pm) in reply to BenFaz

    To be fair stars is down atm for me too. Read something on Twitter about standard maintenance which should last an hour or so. Although they did say that their tournament list would be reduced not that the site would be down!
  17. alun alun is offline

    United Kingdom

    Posts: 259
    Joined: Aug 11

    Apr 4th, 2012 (4/4/2012 12:26pm) in reply to Squish89

    anyone else having trouble logging into stars this morning
  18. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Apr 4th, 2012 (4/4/2012 12:26pm) in reply to TheRYC

    Down for me as well, was it turbo night last night?
      1 
  19. daughton daughton is offline

    London
    United Kingdom

    Posts: 359
    Joined: Oct 06

    Apr 4th, 2012 (4/4/2012 12:29pm) in reply to wackyJaxon

    stars down for me in the UK. Stars.Fr is also down.

    Can't log into either. Anyone know when it'll be back up?
  20. RhoNin RhoNin is offline

    Rheinbach
    Germany

    Posts: 193
    Joined: Jul 11

    Apr 4th, 2012 (4/4/2012 12:30pm) in reply to daughton

    down for me in germany as well
  21. jalman1 jalman1 is offline

    Posts: 6,451
    Joined: Jun 06

    Apr 4th, 2012 (4/4/2012 12:32pm) in reply to RhoNin

    down for me in amsterdam
    107 3
  22. rolexutz rolexutz is offline

    Romania

    Posts: 1
    Joined: Apr 09

    Apr 4th, 2012 (4/4/2012 12:33pm) in reply to jalman1

    down for me in romaniia aswel I thikn theres a problem in Sidney, Australia cause I cant connect to that server ...
  23. hunts337 hunts337 is offline

    Australia

    Posts: 8
    Joined: Aug 11

    Apr 4th, 2012 (4/4/2012 12:37pm) in reply to rolexutz

    scheduled maintenance!! was turbo night
     
  24. BenFaz BenFaz is offline

    United Kingdom

    Posts: 556
    Joined: Feb 10

    Apr 4th, 2012 (4/4/2012 12:41pm) in reply to hunts337

    Now you can all be as bored as i am at work. :P
     
  25. daughton daughton is offline

    London
    United Kingdom

    Posts: 359
    Joined: Oct 06

    Apr 4th, 2012 (4/4/2012 12:43pm) in reply to BenFaz

     
    Originally Posted by BenFaz View Post

    Now you can all be as bored as i am at work. :P

    You have a job?
  26. BenFaz BenFaz is offline

    United Kingdom

    Posts: 556
    Joined: Feb 10

    Apr 4th, 2012 (4/4/2012 12:45pm) in reply to daughton

    Unfortunately.. usual 9-5 shit mate
     
  27. hunts337 hunts337 is offline

    Australia

    Posts: 8
    Joined: Aug 11

    Apr 4th, 2012 (4/4/2012 12:47pm) in reply to BenFaz

    back!
     
  28. daughton daughton is offline

    London
    United Kingdom

    Posts: 359
    Joined: Oct 06

    Apr 4th, 2012 (4/4/2012 1:41pm) in reply to BenFaz

     
    Originally Posted by BenFaz View Post

    Unfortunately.. usual 9-5 shit mate

    Thought you were pro...

    back in the New York groove.
  29. BenFaz BenFaz is offline

    United Kingdom

    Posts: 556
    Joined: Feb 10

    Apr 4th, 2012 (4/4/2012 2:06pm) in reply to daughton

    I am pro at coming to work with 3 hours sleep after grinding all night :D
     
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