Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

PokerStars -- Site Update Issue

Reply to Thread
  1. BryanS - PokerStars BryanS - PokerStars is offline Official PokerStars Rep

    Isle of Man

    Posts: 335
    Joined: Aug 06

    Jun 24th, 2011 (6/24/2011 11:00am)

    UPDATED:

    We have recently updated our software and in order for the latest version to work on your system, you will need to do one of two things:

    1) The easiest way to correct this issue is by setting your computer's date back one day (to June 23) using the "Time Settings" on the bottom right panel of your computer. You can then run your PokerStars software as normal, as you will receive our latest update. You can then reset your computer's time back to normal.

    To change your system time:

    1) Double-click on the time display (normally bottom right-hand corner if you are using a PC and top right corner if you are using a Mac).
    2) Select the 23rd of June from the Calendar and confirm the change.
    3) Run your PokerStars software as usual - the software should now update itself correctly.
    4) It is advisable that you return to your computer's time settings and reset the date to the correct one.

    2) Alternatively, you can install a fresh copy of PokerStars, overwriting the old one (make sure you install the PokerStars client in the same folder as the current one, to ensure your settings and notes are preserved). You will then need to visit our site and download the new version of the client.

    To check where PokerStars is installed, right click on the icon you normally use to launch PokerStars and select properties.

    Download and install a fresh copy of the software from the following link.

    COM Windows version:

    http://www.pokerstars.com/poker/download/

    .COM Mac version:

    http://www.pokerstars.com/poker/download/mac/

    If you are asked to overwrite any files accept. You should then have no additional problems.
    Edited By: BryanS - PokerStars Jun 24th, 2011 at 11:49 AM
  2. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Jun 24th, 2011 (6/24/2011 11:14am) in reply to BryanS - PokerStars

    Thanks Bryan!

    What were the updates that were installed?
      1 
  3. BryanS - PokerStars BryanS - PokerStars is offline Official PokerStars Rep

    Isle of Man

    Posts: 335
    Joined: Aug 06

    Jun 24th, 2011 (6/24/2011 2:05pm) in reply to wackyJaxon

    We are still looking into the problem and possible solutions -- note that this was not caused by a new update.

    After the problem was discovered, an update was released to fix the issue for some players; it does not break anything and there are no new features as part of this update. Unfortunately, the update does not fix the issue for all players and for now the best option is to re-install pokerstars from the PokerStars web site.
    Thread Starter
  4. steve2405 steve2405 is offline

    United Kingdom

    Posts: 1
    Joined: Jun 11

    Jun 24th, 2011 (6/24/2011 5:11pm) in reply to BryanS - PokerStars

    I have managed to get on pokerstars after trying the date and uninstall option and failed. You can simply go to computer-program files- pokerstars-open pokerstars application from there and it should work....did for me.
  5. Spraggs Spraggs is offline

    United Kingdom

    Posts: 847
    Joined: Aug 07

    Jun 24th, 2011 (6/24/2011 6:29pm) in reply to steve2405

     
    Originally Posted by steve2405 View Post

    I have managed to get on pokerstars after trying the date and uninstall option and failed. You can simply go to computer-program files- pokerstars-open pokerstars application from there and it should work....did for me.

    The Download link didnt work for me, so i had to use this method.

    If you are having trouble, follow Steves instructions.
    341 
  6. Atarisjeuh Atarisjeuh is offline

    Roeselare
    Belgium

    Posts: 2
    Joined: Aug 09

    Jun 25th, 2011 (6/25/2011 11:24am) in reply to Spraggs

    I was able to reinstall it, but now I can't log-in! And I can't laugh!
  7. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,245
    Joined: Aug 07

    Jun 25th, 2011 (6/25/2011 9:18pm) in reply to Atarisjeuh

    This worked for me:

    1) Visit pokerstars.com, and DL the software.
    2) Install it, just click next on everything.
    3) Play
     906 
  8. stechsjj stechsjj is offline

    Dayton, OH
    United States

    Posts: 3
    Joined: Oct 08

    Jun 26th, 2011 (6/26/2011 4:16am) in reply to ApesAreFun

    I am having a problem with this update. I have some money on stars that I was just going to take off today because can't use it to play anyway. With the new update I can't log on and also I can't re download stars because I am in the US. No way of getting my monies or what???

    Any help would be great.
  9. Chet Steadman Chet Steadman is offline

    Bloomington, IN
    United States

    Posts: 273
    Joined: Jan 08

    Jun 26th, 2011 (6/26/2011 9:05am) in reply to stechsjj

     
    Originally Posted by stechsjj View Post

    I am having a problem with this update. I have some money on Stars that I was just going to take off today because can't use it to play anyway. With the new update I can't log on and also I can't re download stars because I am in the US. No way of getting my monies or what???

    Any help would be great.

    If you are from the US and running Windows use this link :

    http://77.87.180.178/PokerStarsInstall.exe

    For Mac:

    http://77.87.180.182/PokerStarsInstall.pkg.zip

    Found these links in an e-mail that somebody received and posted on 2p2.

    I originally had the same problem, but then downloaded from this link and was able to process my cash out.
    901 
  10. The Baby Bull The Baby Bull is offline

    Los Angeles, CA
    United States

    Posts: 576
    Joined: Dec 07

    Jun 26th, 2011 (6/26/2011 8:11pm) in reply to Chet Steadman

    Thanks for posting this workaround Chet.
     
  11. An Actuary An Actuary is offline

    Dallas, TX
    United States

    Posts: 392
    Joined: Jun 06

    Jun 27th, 2011 (6/27/2011 2:52pm) in reply to The Baby Bull

    I'm at a loss to understand why we can't access the .com site. They have us blocked from real money play, so that's not the issue. I have friends in Canada that I like to rail in the Warm-Up / Million / 500, and now that has been taken away. Don't get it.
    Edited By: An Actuary Jun 27th, 2011 at 02:52 PM
Reply to Thread

Similar Threads