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pokertracker issue since the pokerstars.eu update

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  1. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

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    Jul 18th, 2012 (7/18/2012 7:04pm)

    Allready send a message to pokertracker support...
    Anyone else having problems???
    a solution???
     2
  2. PokerTrackerSoftware PokerTrackerSoftware is offline

    Posts: 20
    Joined: Dec 11

    Jul 18th, 2012 (7/18/2012 9:40pm) in reply to flashdisastr

    pokerstars switched all German players to PokerStars.es today, this means your hand history folder's location has changed. You will need to manually assign the hand history folder to allow PokerTracker to import hands once again, this issue should only affect users in Germany. We recommend you verify that the change to PokerStares.eu did not change your settings in the PokerStars client, verify the folder where the hand histories are being stored first.


    Good luck!

    - PokerTracker Support
  3. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

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    Jul 18th, 2012 (7/18/2012 11:00pm) in reply to PokerTrackerSoftware

    i allready did that, I manually assigned a new folder in the pokerstars folder to save HHs....
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  4. PokerTrackerSoftware PokerTrackerSoftware is offline

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    Jul 19th, 2012 (7/19/2012 12:06am) in reply to flashdisastr

     
    Originally Posted by flashdisastr View Post

    i allready did that, I manually assigned a new folder in the pokerstars folder to save HHs....

    But you must also point PokerTracker to the new folder, that will solve your import problem. These instructions have solved the problems for all of the people in Germany who have reported the same issue today, it should work for you as well. Good luck!
  5. matze_widi matze_widi is offline

    Stuttgart
    Germany

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    Jul 19th, 2012 (7/19/2012 7:01pm) in reply to PokerTrackerSoftware

     
    Originally Posted by PokerTrackerSoftware View Post

    But you must also point PokerTracker to the new folder, that will solve your import problem. These instructions have solved the problems for all of the people in Germany who have reported the same issue today, it should work for you as well. Good luck!

    my HUD is messed up too all spots are at the wrong place
      
  6. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

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    Jul 19th, 2012 (7/19/2012 7:07pm) in reply to matze_widi

    Its just not working, have another german friend who has same problem, the 2 folders are identical.
    Its says: Hands observed but not imported and in fact no hand has been imported since the update.

    Oh there he is :)
    Edited By: flashdisastr Jul 19th, 2012 at 07:07 PM
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  7. flashdisastr flashdisastr is offline Disabled account

    Luxembourg

    Posts: 557
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    Jul 20th, 2012 (7/20/2012 6:23pm) in reply to flashdisastr

    not sure if you are still on this but problem is solved fwiw.

    I somehow moved the pokerstars.eu folder to another location, all my settings and notes are gone tho, hopefully can find the old notes again.

    anyway pretty bad @ this stuff, tx for trying to help me out.
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  8. RedIceRap RedIceRap is offline Redirator

    Germany

    Posts: 2,096
    Joined: Jun 10

    Jul 22nd, 2012 (7/22/2012 2:10am) in reply to flashdisastr

    i didnt move anything, everything is working fine after the stars.eu move and all the files are still in the pokerstars folder (there is no .eu or .com in the folder's name)

    oh wait now there's an .eu folder :/ hope there wont be a bad surprise when i start my session on sunday, as far as i remember everything worked fine on thursday tho

    changed location of tourney summaries and HHs from pokerstars to pokerstars.eu in the stars software, made the same changes in the pokertracker software, tested on some micro table, everything works fine. want a $0.10 refund tho.
    Edited By: RedIceRap Jul 22nd, 2012 at 02:24 AM
     219 1
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