Having a nightmare past 4 weeks and it doesnt look to be getting better and i have no idea whats actually going on. About 4 weeks ago, my Neteller account was "disabled" pending review. I have had this account for 3 years and have never had any issue previously. I quickly contacted them, The representative stated it had been noted i was using a new IP address and asked why. My computer knowledge isnt great and i tried to explain that i didnt really know why. I explained i had moved house approx 5 weeks earlier and he asked whether i had been using a new computer which i stated i hadnt been. My account was reopened shortly after but less than a day later it was "disabled" once again. Neteller emailed me requesting ID verification, a process i had completed previously for them. So i scanned passport and utilty bill and sent them in. I was notified later that week, saying my ID was unable to be matched to the account holder holder and that my account was being closed this decision was final and the case would not be revisited. Around this time the same situation arose with my bwin poker account. Id only started using Bwin a few prior and had quickly turned a nice bankroll. I requested a cashout using Neteller( obviously just days prior to my Neteller cancellation.) As this was my first withdrawal I was asked to verify my ID. I once agian used my passport and utiltity bill. Shortly after Bwin emailed me stating my account was now closed, decision was final and that they had attempted to payout my balance to Neteller but there was an issue with the account and to contact them regarding payout.
Needing to find a withdrawal method i attempted to open a Moneybookers account, but once again had the same problem verifying my ID even though his time i used a scanned copy of my current drivers license. They too closed my account days after i had opened it.

After further correspondence with Bwin i was told that my account was closed, decision final, and that no payment would be made regarding the balance. ( bit over 5k) They went onto to say i had violated the terms and conditions. This had totally confused me as i did nothing more than play Mtts on there. (approx 10-20 tourns during my short stint on there.)
Now Bodog has contacted me stating my account had been "disabled for review." I recently shipped the 100k Gtd on there and had been trying to withdrawal those funds during the whole process above. I initially requested withdrawal via Neteller but had to cancel this once Neteller closed my account. I then requested a payout to Moneybookers which was actually paid out to my account only to be cancelled and withdrawn some 5-6hrs later by Bodog. I then requested a bank transfer which was still pending prior to this investigation. Obvioulsy I am fearful that they too will close my account and withhold payment of my balance.
I have been playing poker regualarly for over 5 yrs now and using my Neteller for over 3 years. Never before have i had any issue at all. I play on most networks/sites. Now to have 2 sites and 2 different E-wallets close accounts on me within a month, Im just totally lost. I have no idea what has caused any of this or how i can go about fixing it.
I can assure you my actions have been completely unsuspicious, which explains my horror at the current predicament.
Has anyone experienced a situation like this or have an explaination as to what the situation actually is! This has caused an enormous amount of stress to me and my partner and i just wanna figure out what the fuck is actually going on here.

yeah cheers chu will do. It was a sort of explode/vent/rant/ plea that i just sort of smashed out. Seemed a better option than lying on the Hwy, tho atm that still has appeal :)

could be the start of the death knell for aussies, i read somewhere not to long ago that internet poker was on the radar, and perhaps the cashing out did it, they don't give a toss when you deposit but as soon as you try to take your winnings they bleed

i suggest you get up in the middle of the night and call them and sort it out - get a western union tarnsfer of your funds until they sort out this shit - then get a visa debit card - much easier.

This is exactly the kind of crap that will ensure on-line poker never recovers from bf, even if legislation is eventually passed to legalize internet gaming. Not worth the worry and headache, except of course, for the one-percent of poker players who are making money at it. Certainly not worth it for the vast majority of players, myself included.

 

Originally Posted by wackyJaxon

Curious where this 1% figure comes from, and also curious as to why this is a bad thing for the general public to have security measures. I read this and feel bad for the OP, but at the same time think about how its good they do have security measures. I read the Hawiisgreat scamming thread, and see the network he is on has done nothing despite collusion & scamming taking place. I think this is worse for poker when the network itself turns a blind eye than when a network might make mistakes being overly cautious with its security.

I don't remember where the 1% winning came from, but I read it somewhere and didn't pull it out of thin air. I definitely agree it's a good thing to have security measures, but it's a bad thing when those who are enforcing the "security" have the absolute power to steal your money based on some bogus or fabricated transgression. A couple of emails trying to explain you haven't done anything wrong is about your only recourse, to which you get the reply, "your account is being closed, the decision is final and the case will not be revisited."

So while security is a great thing, using security as a front for basically stealing from players is wrong and these payment processors and poker sites have all the power to take away your money while you have absolutely nothing to prevent it, even if you haven't done anything wrong. That's not a healthy environment and these type of instances may be happening way more than any of us are aware of, because not everybody who plays poker necessarily also posts/reads poker forums.

But of course people can make their own choice; as for me, this is a central reason why I have no overpowering urge to put any money on any site anywhere any more.

I have to agree with both of u here wacky and slick. I agree its good that these sites have these security measures in place to help protect our accounts. Unfortuntaley so far Im finding slick is right tho. Im adamant that i have in no way done anything wrong here but unfortunately i have discovered i have no real recourse of action. My emails seem to be landing on deaf ears. I accept that there is obviously a situation causing this, but why cant the sites work with me to help find a resolution instead of simply closing my account taking my money and shutting me out. Id happily supply any imformation or do anything they required to help prove my "innocence".

sorry to hear this barcs and hope it gets sorted out.

i had an issue with neteller about 2 months ago where i tried to make a withdrawal only to be told there was no money in my account. After i contacted them by phone, they proceeded to tell me i had transferred all my funds to another member.
I told them like fuck i did and they immediately disabled my account for review.
After 6 weeks, i still had not heard anything back, and by this stage i was writing emails to them on a daily basis asking WTF is going on with the same generic reponse coming back everytime saying they are not allowed to discuss the situation.
I had almost given up on the $ when out of the blue they rang me and told me the money was back in my account. I asked what had happened and the guy tells me he's not allowed to discuss it with me!
I snap withdrew the lot and immediately closed my account. I had been using NT for 5 years prior to this without a problem, but their lack of communication really left a bad taste in my mouth.

My suggestion to you would be to try and get them on the phone, cos its just impossible to get anything out of them via email.

GL with it bro

sounds sick, gl man..............this no response, case closed from bwin seems brutal wtf is that

least i could do becky!! Ur a champ, any chance u could get a job at bwin and sort them out for me? :)