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Stars Support- Country Change Request

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  1. nugman nugman is offline

    Costa Rica

    Posts: 674
    Joined: Aug 05

    Dec 4th, 2011 (12/4/2011 3:03pm)

    I've always been a big fan of stars support, however, I moved to Costa Rica last Sunday and have yet to be reinstated. Most people I talked to said this change took a couple days at most. Yet I turned in my paperwork on Tuesday, received the verification call on Thursday, and am still not on. I was looking forward to this Sunday and the 10 milly, etc. Does anyone have an idea of when they'll give me the green light? I thought it was X-mas morning, until I looked down at the fat dooky of coal in my stocking
     1
  2. pokerproplaya08 pokerproplaya08 is offline

    FL
    United States

    Posts: 1,043
    Joined: Nov 09

    Dec 4th, 2011 (12/4/2011 6:22pm) in reply to nugman

    just email em
  3. nagnog nagnog is offline

    Saint Catharines
    Canada

    Posts: 90
    Joined: Jun 11

    Dec 4th, 2011 (12/4/2011 6:59pm) in reply to pokerproplaya08

     
    Originally Posted by pokerproplaya08 View Post

    just email em


    its a long shot but it just might work. OP have you considered this?
    766 
  4. nugman nugman is offline

    Costa Rica

    Posts: 674
    Joined: Aug 05

    Dec 4th, 2011 (12/4/2011 7:02pm) in reply to nagnog

    If you only knew. I had to email them 10 times to receive the phone call. They kept telling me my costa rican phone was out of service, which i knew it wasn't after making and getting numerous international calls. Eventually, we got the area code right and we talked. The first email I sent after I got a reply, but two since then have gone ignored. I just hate sitting and not being able to do anything and missing my first Sunday back.

    ******disclaimer don't read, tilt/vent/bitch thread
     1
    Thread Starter
  5. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Dec 4th, 2011 (12/4/2011 7:30pm) in reply to nugman

    It took me about 3 days to switch my account to Lithuania, and this was a couple of years before black friday. GL with this, just keep emailing them once a day until they respond and get it done.
      1 
  6. P0LarAcE P0LarAcE is offline

    Canada

    Posts: 149
    Joined: Apr 10

    Dec 4th, 2011 (12/4/2011 8:37pm) in reply to wackyJaxon

    stars support is a fuckin joke, huge GL playing b4 2011's out.
  7. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Dec 4th, 2011 (12/4/2011 8:42pm) in reply to P0LarAcE

     
    Originally Posted by P0LarAcE View Post

    stars support is a fuckin joke, huge GL playing b4 2011's out.

    Their support is probably the best in the industry, its their verification department that needs some caffeine to speed things up.
      1 
  8. NG3434 NG3434 is offline make it happen

    Hamilton
    Canada

    Posts: 848
    Joined: Aug 09

    Dec 4th, 2011 (12/4/2011 8:59pm) in reply to wackyJaxon

    If its any consolation the 10 million gtd isnt this weekend, so you didnt miss that
     
  9. nugman nugman is offline

    Costa Rica

    Posts: 674
    Joined: Aug 05

    Dec 4th, 2011 (12/4/2011 9:12pm) in reply to NG3434

    Yeah I was happy to see that. I wouldn't care that much had I not known of other players that were reinstated in hours and they told me on the phone "it can take up to 48 hours" which its past.

    The Matt Forte injury, which busts my fantasy squad and bears year, and waking up to no stars on Sunday made me a little sour. Appreciate the replies and guess i just have to hope for the best
     1
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  10. P0LarAcE P0LarAcE is offline

    Canada

    Posts: 149
    Joined: Apr 10

    Dec 4th, 2011 (12/4/2011 9:30pm) in reply to wackyJaxon

     
    Originally Posted by wackyJaxon View Post

    Their support is probably the best in the industry, its their verification department that needs some caffeine to speed things up.

    guess they take care of some better than others
  11. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Dec 4th, 2011 (12/4/2011 9:57pm) in reply to P0LarAcE

     
    Originally Posted by P0LarAcE View Post

    guess they take care of some better than others

    Compare them to party and how FTP used to be for example. All my support questions have always been answered in 1 day. Verification and security issues which are not handled by support have both take longer.
      1 
  12. Gags30 Gags30 is offline

    Posts: 6,696
    Joined: Aug 07

    Dec 5th, 2011 (12/5/2011 12:26am) in reply to wackyJaxon

    ya, anyone criticizing ps support has literally no clue what they're talking about

    it seems like you're pretty much in the end stages of the request or whatever...but there's a stars rep on 2p2 you can PM who has helped people expedite this process...check the 'moving to canada' thread, i dont' remember the username
    170 2 

    Gags30 is an instructor at PocketFives Training . To get more of his advice and to watch his training videos, click here.

  13. nugman nugman is offline

    Costa Rica

    Posts: 674
    Joined: Aug 05

    Dec 5th, 2011 (12/5/2011 11:53am) in reply to Gags30

    Thanks Gags. I pmed him and it was already approved by the time I woke up. Big ups
     1
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