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Anyone one that plays on there I would recommend not depositing anymore. Just read this convo someone had with UB chat support.
FRIGOFFBARB: I requested a payout on the 15th still just says requested is it normally this slow to process?
Payouts: yes we are experiencing delays due to the issue with the US government for players outside US unfortunately
FRIGOFFBARB: can you give me an estimated timeline?
Payouts: let me check one moment please
FRIGOFFBARB: thank you
Payouts: We expect you are aware of recent legal developments in the US. This situation has led to an unprecedented high volume of payout requests and inquiries, and is causing processing issues in general for us. We are currently working actively to resolve these issues and we apologize for any inconvenience. Thank you for your patience in this matter
Payouts: An update will be provided as soon as possible
FRIGOFFBARB: that is not helpful
FRIGOFFBARB: am i looking weeks days months ???
Payouts: you will be informed once a resolution to this issue has been reached
FRIGOFFBARB: what is the issue high volume>
FRIGOFFBARB: ?
Payouts: yes we are experiencing delays due to the issue with the US government for players outside US unfortunately
FRIGOFFBARB: and you have no idea how long i am going to have to wait?
FRIGOFFBARB: all you can tell me is i will know when it is resolved
Payouts: you will be informed once an update is released, for now we do not know how long this will take
Payouts: we apologize for the inconvenience
FRIGOFFBARB: on a related note why can i never get a answer about anything from ub support. I had to deal with security and they sent me runnig around doing a bunch of bull ****
FRIGOFFBARB: is there anyone i can talk to who has answers?
Payouts: sir I have explained the situation to you, I'm the only one here for the night
Payouts: do you have any further questions at this time?
FRIGOFFBARB: will the presidents of cereus be turning themselves in to the us goverment?
FRIGOFFBARB: ?
Payouts: I'm sorry I do cannot respond to that, we handle support for payments dept., that's all.. I do not get involved with such matters
FRIGOFFBARB: what department would deal with that type of question?
Payouts: like I said we handle support in general at this contact center, we are not going to address to those questions until a resolution has been reached by our management
FRIGOFFBARB: so are payments on hold completely or just slow due to high volume?
Payouts: on hold
FRIGOFFBARB: so all payments worldwide are on hold
FRIGOFFBARB: and not timeline to when they will be back
FRIGOFFBARB: you can see how this looks bad
Payouts: no sir, unfortunately not.. but I'm sure you'll hear from us about this soon enough
FRIGOFFBARB: why did i not hear from you when my payment was put on hold?
Payouts: yours was not sent for processing, it is still "requested"
Payouts: it won't be processed until a resolution has been met, you will be informed when that happens
Payouts: do you have any further questions at this time?
FRIGOFFBARB: is ub shutting down?
Payouts: not for now
Payouts: do you have any further questions at this time?
FRIGOFFBARB: is there someone who i could talk to as some point who would no more information on this topic?
Payouts: that's the information anyone will give you at this point
Payouts: we are waiting for a resolution to this issue
Payouts: until then, that's the information we can give you
FRIGOFFBARB: so there is a pretty good chance i will never get this money
FRIGOFFBARB: ill take that as a yes
Payouts: we are working hard to honor the agreement we have with you as we have done all this time
Payouts: we are limited by your country's government at this time
FRIGOFFBARB: There is issues with the canadian government?
Payouts: I'm sorry I am speaking to several players at once
Payouts: no, the US government is causing all this
Payouts: ljust like I explained with this previous note
Payouts: We expect you are aware of recent legal developments in the US. This situation has led to an unprecedented high volume of payout requests and inquiries, and is causing processing issues in general for us. We are currently working actively to resolve these issues and we apologize for any inconvenience. Thank you for your patience in this matter
Payouts: that's the information coming from our management
Payouts: do you have any further questions at this time?
FRIGOFFBARB: so all payments are being stoppped but you are still taking deposits?
Payouts: US players are not able to deposit or withdraw, other countries can deposit, but we are having issue with payouts processing in general
FRIGOFFBARB: you told me all payments are on hold earlier, i am confused if you mean for us players or worldwide?
Payouts: yes sir
FRIGOFFBARB: yes does not apply to the question?
Payouts: worldwide
FRIGOFFBARB: so by having issues you mean the company made a decesion at this point to stop paying out to anyone until further notice
Payouts: that's correct, all pending requests are currently on hold due to this issue until further notice
FRIGOFFBARB: I think it is shady for the company to be taking deposit when they have no plan on how they are going to pay out their players
Payouts: I'm sorry I do not participate in the decision making, all I can provide you with is the details about this issue
FRIGOFFBARB: ok well i am wasting my time with this
FRIGOFFBARB: i hope to see my money one day but i knew the dangers when coming to ub
Payouts: Is there anything else I can assist you with today?
FRIGOFFBARB: i wish -
Posts: 1,688
Joined: Jan 06Apr 19th, 2011 (4/19/2011 6:58am) in reply to xxd33pxx
LMAO!! GL getting money when they only have one guy working for the nite...Originally Posted by xxd33pxx
Anyone one that plays on there I would recommend not depositing anymore. Just read this convo someone had with UB chat support.
FRIGOFFBARB: I requested a payout on the 15th still just says requested is it normally this slow to process?
Payouts: yes we are experiencing delays due to the issue with the US government for players outside US unfortunately
FRIGOFFBARB: can you give me an estimated timeline?
Payouts: let me check one moment please
FRIGOFFBARB: thank you
Payouts: We expect you are aware of recent legal developments in the US. This situation has led to an unprecedented high volume of payout requests and inquiries, and is causing processing issues in general for us. We are currently working actively to resolve these issues and we apologize for any inconvenience. Thank you for your patience in this matter
Payouts: An update will be provided as soon as possible
FRIGOFFBARB: that is not helpful
FRIGOFFBARB: am i looking weeks days months ???
Payouts: you will be informed once a resolution to this issue has been reached
FRIGOFFBARB: what is the issue high volume>
FRIGOFFBARB: ?
Payouts: yes we are experiencing delays due to the issue with the US government for players outside US unfortunately
FRIGOFFBARB: and you have no idea how long i am going to have to wait?
FRIGOFFBARB: all you can tell me is i will know when it is resolved
Payouts: you will be informed once an update is released, for now we do not know how long this will take
Payouts: we apologize for the inconvenience
FRIGOFFBARB: on a related note why can i never get answer about anything from ub support. I had to deal with security and they sent me runnig around doing a bunch of bull ****
FRIGOFFBARB: is there anyone i can talk to who has answers?
Payouts: sir I have explained the situation to you, I'm the only one here for the night
Payouts: do you have any further questions at this time?
FRIGOFFBARB: will the presidents of cereus be turning themselves in to the us goverment?
FRIGOFFBARB: ?
Payouts: I'm sorry I do cannot respond to that, we handle support for payments dept., that's all.. I do not get involved with such matters
FRIGOFFBARB: what department would deal with that type of question?
Payouts: like I said we handle support in general at this contact center, we are not going to address to those questions until a resolution has been reached by our management
FRIGOFFBARB: so are payments on hold completely or just slow due to high volume?
Payouts: on hold
FRIGOFFBARB: so all payments worldwide are on hold
FRIGOFFBARB: and not timeline to when they will be back
FRIGOFFBARB: you can see how this looks bad
Payouts: no sir, unfortunately not.. but I'm sure you'll hear from us about this soon enough
FRIGOFFBARB: why did i not hear from you when my payment was put on hold?
Payouts: yours was not sent for processing, it is still "requested"
Payouts: it won't be processed until a resolution has been met, you will be informed when that happens
Payouts: do you have any further questions at this time?
FRIGOFFBARB: is ub shutting down?
Payouts: not for now
Payouts: do you have any further questions at this time?
FRIGOFFBARB: is there someone who i could talk to as some point who would no more information on this topic?
Payouts: that's the information anyone will give you at this point
Payouts: we are waiting for a resolution to this issue
Payouts: until then, that's the information we can give you
FRIGOFFBARB: so there is a pretty good chance i will never get this money
FRIGOFFBARB: ill take that as a yes
Payouts: we are working hard to honor the agreement we have with you as we have done all this time
Payouts: we are limited by your country's government at this time
FRIGOFFBARB: There is issues with the canadian government?
Payouts: I'm sorry I am speaking to several players at once
Payouts: no, the US government is causing all this
Payouts: ljust like I explained with this previous note
Payouts: We expect you are aware of recent legal developments in the US. This situation has led to an unprecedented high volume of payout requests and inquiries, and is causing processing issues in general for us. We are currently working actively to resolve these issues and we apologize for any inconvenience. Thank you for your patience in this matter
Payouts: that's the information coming from our management
Payouts: do you have any further questions at this time?
FRIGOFFBARB: so all payments are being stoppped but you are still taking deposits?
Payouts: US players are not able to deposit or withdraw, other countries can deposit, but we are having issue with payouts processing in general
FRIGOFFBARB: you told me all payments are on hold earlier, i am confused if you mean for us players or worldwide?
Payouts: yes sir
FRIGOFFBARB: yes does not apply to the question?
Payouts: worldwide
FRIGOFFBARB: so by having issues you mean the company made a decesion at this point to stop paying out to anyone until further notice
Payouts: that's correct, all pending requests are currently on hold due to this issue until further notice
FRIGOFFBARB: I think it is shady for the company to be taking deposit when they have no plan on how they are going to pay out their players
Payouts: I'm sorry I do not participate in the decision making, all I can provide you with is the details about this issue
FRIGOFFBARB: ok well i am wasting my time with this
FRIGOFFBARB: i hope to see my money one day but i knew the dangers when coming to ub
Payouts: Is there anything else I can assist you with today?
FRIGOFFBARB: i wish
Seriously tho this shit is retarded and hopefully we all get our money soon.. -
Posts: 1,952
Joined: Nov 07Apr 19th, 2011 (4/19/2011 7:05am) in reply to mindtrip954
Can shit in one hand and hope in another and see which one fills up first
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is this different than ftp or stars currently? do we really need to see negative bs from a support guy spewing what hes been told to say, some ppl have tens of thousands of dollars there and the whole world doesnt need to see this right now. its stressful for everyone right now lets stop making fun of support plz...it 100% helps nothing
Edited By: MarkFSU1 Apr 19th, 2011 at 08:33 AM -
Posts: 4
Joined: Mar 11Apr 19th, 2011 (4/19/2011 8:47am) in reply to MarkFSU1
Yes it is.
On stars & ftp non-us players can cashout. It goes slower than usual for obv reasons, but it works. Afaik, not a single dollar has been cashed out from cereus since friday, us or worldwide. -
Edited By: xxd33pxx Apr 19th, 2011 at 09:54 AMI am not making fun of anyone. I am simply trying to warn non-us players before they deposit what the status of their cashouts were.Originally Posted by MarkFSU1
is this different than ftp or stars currently? do we really need to see negative bs from a support guy spewing what hes been told to say, some ppl have tens of thousands of dollars there and the whole world doesnt need to see this right now. its stressful for everyone right now lets stop making fun of support plz...it 100% helps nothing
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Posts: 42
Joined: Aug 10Apr 19th, 2011 (4/19/2011 9:45am) in reply to blixa123
guess Phil Hellmuth could see it coming...now i get it "Hoooney i can dodge bullets"
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well i have heard of others getting their cashout on full tilt but i haven't yet and i cashed out on black friday.
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Originally Posted by xxd33pxx
I am not making fun of anyone. I am simply trying to warn non-us players before they deposit what the status of their cashouts were.
thanks xxd. I for one will not be using UB any more. I'll re evaluate in 12 months time if they are still around. . .
party here I come! -
Posts: 81
Joined: Nov 10Apr 19th, 2011 (4/19/2011 5:43pm) in reply to Parky 32
i requested a payout from ub on 4/14, i just recieved it today. im in shock myself. i live in the u.s, but im sure that was my last one
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Posts: 4
Joined: Mar 11Apr 19th, 2011 (4/19/2011 6:48pm) in reply to imallin07
When was ur request authorized, 4/14 or later?Originally Posted by imallin07
i requested a payout from ub on 4/14, i just recieved it today. im in shock myself. i live in the u.s, but im sure that was my last one
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Posts: 220
Joined: Aug 05Apr 19th, 2011 (4/19/2011 7:05pm) in reply to blixa123
Ponzi schemes only blow up when a bunch a people request their money at the same time.
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Posts: 663
Joined: Jan 10Apr 19th, 2011 (4/19/2011 7:18pm) in reply to ThePopcaanArtis
^^ this is wierd, he and annie left just recently, seems like alot of people had the inside scoop.Originally Posted by ThePopcaanArtis
guess Phil Hellmuth could see it coming...now i get it "Hoooney i can dodge bullets"
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Posts: 5,804
Joined: Feb 07Apr 19th, 2011 (4/19/2011 9:34pm) in reply to drgnarn
if ub was the only poker site available on the net i still wouldnt play there... seriously no idea why anyone does.
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Posts: 202
Joined: Nov 09Apr 19th, 2011 (4/19/2011 10:35pm) in reply to hypnotrader
So this!! Bernie madoff = ub lolOriginally Posted by hypnotrader
Ponzi schemes only blow up when a bunch a people request their money at the same time.
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Posts: 125
Joined: Nov 06Apr 19th, 2011 (4/19/2011 10:57pm) in reply to McWilliams1
id figure id leave my thoughts here.
Edited By: barbaroprado Apr 19th, 2011 at 10:58 PM
if you read the full 50 some page indictment on the big 3. and scrolled all the way down to what banks were seized and whatnot. MAJORITY of the banks that were seized are us banks. The others are overseas. So if your money is in one of those u.s banks, good luck getting it back.
Also for the people that are emailing and trying to withdraw funds from the sites. Give it a break, we all have funds on numerous sites, im personally not too worried about not getting paid back.
But if you would look at it this way.
If you and your buddies are at a card game in you or your friends garage or whereever it might be, and it gets busted by the feds, all the money from the table they take. You dont get paid back... and never will.
So hopefully we will get paid back sooner or later. But give the support people from these sites some slack, they were blindsided like all of us were.
/rant -
wackyJaxon
Admin X
Posts: 12,260
Joined: Apr 06Apr 20th, 2011 (4/20/2011 12:46am) in reply to barbaroprado
This depends on the state, not the federal government.Originally Posted by barbaroprado
But if you would look at it this way.
If you and your buddies are at a card game in you or your friends garage or whereever it might be, and it gets busted by the feds, all the money from the table they take. You dont get paid back... and never will.
I could be wrong on this, but its what I always thought. -
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Originally Posted by julesdAA
my UB cashout has finally processed and is in my instadebit account!! still waiting on my AP cashout though (which is bigger:( )
nice! that is good to hear. I am still waiting on one to my MB account since friday, def good news tho that they have started to payout. -
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ApesAreFun
Moderator/Euro Donk
Posts: 6,245
Joined: Aug 07Apr 20th, 2011 (4/20/2011 11:36pm) in reply to donkiman
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Posts: 1
Joined: Apr 11Apr 21st, 2011 (4/21/2011 12:32am) in reply to ApesAreFun
Had a conversation with live support 5 minutes ago:
Edited By: JohnniePunawny Apr 21st, 2011 at 12:34 AM
Payouts: Thank you for contacting us! My name is Paul. How may I help you?
ME:Hi I submitted a pyout almost 48 hours ago and it hasn't processed yet. I'm just wondering when it is going to process.
Payouts:We genuinely appreciate your patience during these difficult and extraordinary times.
Payouts:Our company has retained U.S. legal counsel to review these matters and we will provide more detailed feedback within the next few days
ME: Im not american, Im canadian...when I submitted my request I was assured that this payout was going to process ASAP.
Payouts:we will provide more detailed feedback within the next few days
ME: I don't understand, I was told that non-US players would be able to do cashouts as usual
ME:Are you saying this cashout will be rejected?
Payouts: Our company has retained U.S. legal counsel to review these matters and we will provide more detailed feedback within the next few days
ME: That doesn't answer my question!
ME:Will my payout process or not?
Payouts:I am sorry, but that is all the information we have. We will provide more detailed feedback within the next few days
ME:Wow, this is extremely unprofessional
Payouts: I am sorry. We will provide more detailed feedback within the next few days
Talk about a runaround! -
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