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UB tried to pull a fast one...

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  1. RaizeeDaisy RaizeeDaisy is offline

    Saint Louis, MO
    United States

    Posts: 66
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    Mar 20th, 2011 (3/20/2011 8:39pm)

    I wish I would have saved the conversation between myself and UB live support.
    I really just thought this was odd and very unprofessional of a site that is supposed to have security in mind at all times.

    Ok, so I was trying to transfer funds on UB. This is something I have done many many times. I was having trouble with it so I decided to contact the UB live support.

    Of course they immediately ask "A" security question...which was my mothers maiden name. Obv an easy one, I answer correct. But according to the support team member it was incorrect. After thinking for a second or two and remembering that this was not the same question I was asked last time I contacted support, I said "That is not the question that I filled out for my security question."

    Well it turns out I was correct, UB support asked me the wrong security question?
    They followed my comment with, "Im sorry, my mistake."...Then acted like nothing happened.

    Does this seem absolutely absurd to anyone else?
    I have had nothing but problems with UB.
  2. rainmanrcp rainmanrcp is offline

    Wilmington, NC
    United States

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    Mar 20th, 2011 (3/20/2011 8:42pm) in reply to RaizeeDaisy

    Are you a contender? that might be why
  3. bignate904 bignate904 is offline DO NOT TRADE -- SCAMMER

    Jacksonville, FL
    United States

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    Mar 20th, 2011 (3/20/2011 8:49pm) in reply to rainmanrcp

    It's UB. Do a search anyone who plays there should expect this shit. What has given you the idea UB is a professional site?
     
  4. Demitrius100 Demitrius100 is offline

    Las Vegas, NV
    United States

    Posts: 1,182
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    Mar 20th, 2011 (3/20/2011 8:53pm) in reply to bignate904

    yeah and FT is muchhhhhhh better lol
     
  5. RaizeeDaisy RaizeeDaisy is offline

    Saint Louis, MO
    United States

    Posts: 66
    Joined: Dec 10

    Mar 20th, 2011 (3/20/2011 8:54pm) in reply to bignate904

     
    Originally Posted by bignate904 View Post

    It's UB. Do a search anyone who plays there should expect this shit. What has given you the idea UB is a professional site?

    Lol. WPWP. They are most definitely not a "professional" site. I have been in the process of removing funds off there for over a month now.
    Thread Starter
  6. kiro15 kiro15 is online now

    ME
    United States

    Posts: 1,288
    Joined: Dec 05

    Mar 20th, 2011 (3/20/2011 9:11pm) in reply to RaizeeDaisy

     
    Originally Posted by RaizeeDaisy View Post

    I wish I would have saved the conversation between myself and UB live support.
    I really just thought this was odd and very unprofessional of a site that is supposed to have security in mind at all times.

    Ok, so I was trying to transfer funds on UB. This is something I have done many many times. I was having trouble with it so I decided to contact the UB live support.

    Of course they immediately ask "A" security question...which was my mothers maiden name. Obv an easy one, I answer correct. But according to the support team member it was incorrect. After thinking for a second or two and remembering that this was not the same question I was asked last time I contacted support, I said "That is not the question that I filled out for my security question."

    Well it turns out I was correct, UB support asked me the wrong security question?
    They followed my comment with, "Im sorry, my mistake."...Then acted like nothing happened.

    Does this seem absolutely absurd to anyone else?
    I have had nothing but problems with UB.

    I thought your UB funds were in limbo?
  7. Sunesona Sunesona is offline

    Saint Louis, MO
    United States

    Posts: 50
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    Mar 20th, 2011 (3/20/2011 9:22pm) in reply to kiro15

     
    Originally Posted by kiro15 View Post

    I thought your UB funds were in limbo?

    Account wasnt in "limbo", they said I had to play 60% of my funds one time before I could transfer. Which I did and was able to transfer again no problem. My whole point is, does UB go around asking people false security questions and shut their account down if they get it wrong? This caught my eye, not the fact that I couldnt transfer. This is odd imo.
    Edited By: Sunesona Mar 20th, 2011 at 09:25 PM
  8. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

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    Mar 20th, 2011 (3/20/2011 9:24pm) in reply to Sunesona

     
    Originally Posted by Sunesona View Post

    Account wasnt in "limbo", they said I had to play 60% of my funds before I could transfer. Which I did and was able to transfer again no problem. My whole point is, does UB go around asking people false security questions and shut their account down if they get it wrong? This caught my eye, not the fact that I couldnt transfer.

    Who's account is this, your account or RD's?
      1 
  9. RaizeeDaisy RaizeeDaisy is offline

    Saint Louis, MO
    United States

    Posts: 66
    Joined: Dec 10

    Mar 20th, 2011 (3/20/2011 9:35pm) in reply to wackyJaxon

     
    Originally Posted by wackyJaxon View Post

    Who's account is this, your account or RD's?

    P5s Members: RAIZEEDAISY= Hannah Rawlings (ALL NAMES ON ALL SITES RAIZEEDAISY) is in a relationship and lives with
    SUNESONA=Kevin Andrew Suneson (FTP: BOUTTHEBENJAMNS- UB:BTB420- stars:ShipYoChipz4

    Wacky as I have done business with you in the past, I am being completely honest with you. We are both staring at the computer right now. My boyfriend, Kevin whom I call Andrew logged in to post a thread. I had not seen he logged in and went to reply to the post. We share a computer, all a big big misunderstanding.
    Thread Starter
  10. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
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    Mar 20th, 2011 (3/20/2011 9:39pm) in reply to RaizeeDaisy

     
    Originally Posted by RaizeeDaisy View Post

    P5s Members: RAIZEEDAISY= Hannah Rawlings (ALL NAMES ON ALL SITES RAIZEEDAISY) is in a relationship and lives with
    SUNESONA=Kevin Andrew Suneson (FTP: BOUTTHEBENJAMNS- UB:BTB420- stars:ShipYoChipz4

    Wacky as I have done business with you in the past, I am being completely honest with you. We are both staring at the computer right now. My boyfriend, Kevin whom I call Andrew logged in to post a thread. I had not seen he logged in and went to reply to the post. We share a computer, all a big big misunderstanding.

    Fair enough, didn't mean to raise drama, just as you mentioned we have swapped funds before.
      1 
  11. gutbirdxx gutbirdxx is offline

    United States

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    Mar 20th, 2011 (3/20/2011 9:39pm) in reply to wackyJaxon

    lol
  12. NG3434 NG3434 is offline make it happen

    Hamilton
    Canada

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    Mar 20th, 2011 (3/20/2011 9:41pm) in reply to gutbirdxx

    I think we just figured out the mystery as to why the funds were in limbo in the first place mr. Jaxon... seems like a standard MA situation
     
  13. RaizeeDaisy RaizeeDaisy is offline

    Saint Louis, MO
    United States

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    Mar 20th, 2011 (3/20/2011 9:46pm) in reply to NG3434

     
    Originally Posted by NG3434 View Post

    I think we just figured out the mystery as to why the funds were in limbo in the first place mr. Jaxon... seems like a standard MA situation

    No denying that my BF has been my sugar daddy on UB, I just dont think that how they act towards people is moral.
    Thread Starter
  14. dealace1 dealace1 is offline @ UFC 115 via UB

    Mississauga
    Canada

    Posts: 1,041
    Joined: Jan 07

    Mar 20th, 2011 (3/20/2011 11:09pm) in reply to RaizeeDaisy

    The support persons application for dealing with clients must really suck. They mess this stuff up all the time. I've had them respond to emails addressing me as someone else. No properly written support application would allow the support person to type either the persons email address or their name / account name when creating a response to a problem ticket but apparently they do. I thought that was ludicrous that they could have my email and someone elses account information together in one response.

    In your case I doubt they were phishing but you never know with a $6/hr employee that has un-audited access to all your customer data.
  15. felipebball felipebball is offline

    New Zealand

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    Mar 20th, 2011 (3/20/2011 11:13pm) in reply to dealace1

    Any other day of the week that would of become a big deal....wp on making that mistake on a sunday
     
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