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Arbys customer service lunacy

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  1. Sooted57 Sooted57 is offline

    Lincoln, NE
    United States

    Posts: 1,338
    Joined: Jul 05

    Jun 22nd, 2007 (6/22/2007 1:53pm)

    So I just got back from a delightful lunch experience at Arbys.

    They have a value menu where you can pick any 5 items for $5.95. The gentlemen in line after me orders 3 Arbys melts with no cheese, fries, and a drink.

    Cashier flunkee replies, "I'm sorry sir, we can't do special orders for this deal."

    Customer replies "What do you mean, I just want the cheese left off the sandwich?"

    Cashier flunkee says "Well, that would be the same as a Junior(apparently their smallest roast beef sandwich sans nasty cheese sauce), and we can't do that."

    Manager flunkee chimes in voicing his approval of cashier flunkee's dealings with the customer.

    Customer replies "How about I order the 3 sandwiches with extra, extra, extra light sauce....

    Manager interrupts "we can't do that"

    Customer continues "... and no matter how light the sauce is I'll complain that it's too much... wouldn't you just say i'm being difficult?"

    Manager says "yes you are being difficult and you need to leave the store, sir"

    Customer walks out without saying a word.

    I've never heard of anything customer service related this absurd. I will definitely not be going back to Arbys anytime soon.
  2. pja001 pja001 is offline

    Southampton, PA
    United States

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    Jun 22nd, 2007 (6/22/2007 1:59pm) in reply to Sooted57

    quite frankly thats why you must go to Burger King cause "special orders dont upset them"

    apparently Arby's has a strict quideline to combat such a crazy policy that BK has
  3. godseyt godseyt is offline

    Hilliard, OH
    United States

    Posts: 2,722
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    Jun 22nd, 2007 (6/22/2007 2:01pm) in reply to pja001

    That and you get a cool mustache when you eat at BK.......and get to watch the king dance around.
  4. ShortyJacksn ShortyJacksn is offline

    United States Minor Outlying Islands

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    Jun 22nd, 2007 (6/22/2007 2:01pm) in reply to pja001

    title of OP is an oxymoron

    "Arby's customer service"
  5. SluggerWV SluggerWV is offline A picture is worth a thousand words.

    Posts: 45,409
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    Jun 22nd, 2007 (6/22/2007 2:03pm) in reply to godseyt

  6. Saintsfan1 Saintsfan1 is offline

    Nashville, TN
    United States

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    Jun 22nd, 2007 (6/22/2007 2:07pm) in reply to ShortyJacksn

    I think he shouldn't such an asshole & order 3 reg roast beef sandwiches.
  7. cdmalgee cdmalgee is offline

    Lynchburg, VA
    United States

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    Jun 22nd, 2007 (6/22/2007 2:07pm) in reply to godseyt

  8. EddieO EddieO is offline

    Tampa, FL
    United States

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    Jun 22nd, 2007 (6/22/2007 2:08pm) in reply to SluggerWV

    Im Fu$%in HUNGRY!!
  9. LizardBoy LizardBoy is offline

    Evansville, IN
    United States

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    Jun 22nd, 2007 (6/22/2007 2:09pm) in reply to ShortyJacksn

    This exact thing happens to me. Funny how they can't give them to you without the cheese. It cost less for them. One time my wife got them and asked them to put the cheese on the side, which they did. Still fucking rediculous.
  10. Assassinato Assassinato is offline

    Costa Rica

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    Jun 22nd, 2007 (6/22/2007 2:14pm) in reply to Sooted57

    I used to be a shift manager at an Arby's. You meet some lunatics who are waaay too into the rules.
    239 1 
  11. cmval cmval is offline

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    Jun 22nd, 2007 (6/22/2007 2:19pm) in reply to Assassinato

    Fuck that shit!! Tell em your allergic to that fuckin cheese!!! I just cant believe this. It pisses me off that by actually saving them money by not ordering cheese that they want to turn around and FUCK YOU IN THE ASS by not allowing you get the five for five. Sorry for the rant but this really pisses me off.
  12. Magnet Steve Magnet Steve is online now

    Boston, MA
    United States

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    Jun 22nd, 2007 (6/22/2007 2:20pm) in reply to Sooted57

    Meh, people get what they deserve. Judging from this story, the manager and cashiers are pieces of shit, who most likely routinely fuck people over. Their sales will tank, and they will be fired, or the store will close. Maybe throw in a little poison oak.
  13. mozzer mozzer is offline

    Brooklyn, NY
    United States

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    Jun 22nd, 2007 (6/22/2007 2:27pm) in reply to Magnet Steve

    They still have Arby's?
  14. SoCalDrew SoCalDrew is offline Moderator

    Dallas, TX
    United States

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    Jun 22nd, 2007 (6/22/2007 2:27pm) in reply to cmval

    i love arby's but only eat there maybe once every month or 2.

    did it ever cross your mind WHY they won't give you the sandwich without the cheddar? i'm guessingthat it's probably old meat and if you saw what it looked like you wouldn't want to eat it.

    still, i arby's
     
  15. EddieO EddieO is offline

    Tampa, FL
    United States

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    Jun 22nd, 2007 (6/22/2007 2:29pm) in reply to cdmalgee

    fu%&in sweet video - i watched it like 100 times before i got bored
  16. darkcheck_ darkcheck_ is offline

    Costa Rica

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    Jun 22nd, 2007 (6/22/2007 2:37pm) in reply to Sooted57

    good, more jamcoha shakes for me
     
  17. jeffboski jeffboski is offline

    Las Vegas, NV
    United States

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    Jun 22nd, 2007 (6/22/2007 3:18pm) in reply to darkcheck_

    The last time I ate Arbys was over a year ago when I ordered a market fresh club. When I took my first bite I noticed something hard in it so I just assumed it was the bacon until I pulled it out of my mouth and it was a PIECE OF PLASTIC that fell off of something in the kitchen.

    Never again...
     
  18. Octan3_ipwnsippin Octan3_ipwnsippin is offline

    Winnipeg
    Canada

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    Jun 22nd, 2007 (6/22/2007 3:25pm) in reply to Sooted57

    Arby-Qs re the best sammich in the whole world (from fast food places)
  19. timthegem timthegem is offline

    Anonymous Proxy

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    Jun 22nd, 2007 (6/22/2007 3:48pm) in reply to Octan3_ipwnsippin

    isn't Arby's "roast beef" actually paste before it's cooked?

    anyway, what's the diff between a Melt and regular sandwich besides the cheese? why did he order a Melt if he didn't want cheese on it? wtf? it's like ordering a cheeseburger and saying "with no cheese".
  20. Assassinato Assassinato is offline

    Costa Rica

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    Jun 22nd, 2007 (6/22/2007 3:52pm) in reply to Sooted57

    Yes it is paste before its cooked.

    I actually had one of my cooks leave the fucking wrapping on a slice of cheese once.

    Then there was one time I yelled at a kid to cook some of the chicken patties. My customer waited patiently for fifteen minutes. I go back to check what is going on (usually it takes about ten minutes to cook and I was busy with some other things) and the kid was text messaging and hadn't even started cooking the chicken. So this poor old lady had to wait like half an hour for a chicken bacon and swiss.

    Still, they give me free food whenever I drop by, and I still like how it tastes.
    239 1 
  21. EddieO EddieO is offline

    Tampa, FL
    United States

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    Jun 22nd, 2007 (6/22/2007 3:58pm) in reply to Assassinato

    you're way to into the rules - like cooks cooking? and taking the wrapping of cheese? I think you belong at a 5-star restaurant sir.
  22. LizardBoy LizardBoy is offline

    Evansville, IN
    United States

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    Jun 22nd, 2007 (6/22/2007 4:02pm) in reply to timthegem

    anyway, what's the diff between a Melt and regular sandwich besides the cheese? why did he order a Melt if he didn't want cheese on it? wtf? it's like ordering a cheeseburger and saying "with no cheese".


    Because the 5 for $5.95 deal only includes the ones with cheese. He couldn't get the deal unless he got the cheese on it. See how dumb that sounds?
  23. cruizr cruizr is offline

    Vanuatu

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    Jun 22nd, 2007 (6/22/2007 4:04pm) in reply to Assassinato

    I once went to KFC and ordered one of their meals. It comes with one of their pre-packaged cole slaw things and I told the guy I didn't want it.

    He says "I'm sorry sir, it comes with the meal. We have to give it to you".

    "No, it's OK. I don't want it - just keep it."

    "We have to give it to you".

    "But I'm just gonna THROW IT OUT!"

    "Sorry...."

    Dork.
  24. EddieO EddieO is offline

    Tampa, FL
    United States

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    Jun 22nd, 2007 (6/22/2007 4:14pm) in reply to cruizr

    LOL - gotta love our fine country - this is what happens when it no longer becomes survival of the fittest - and instead everyone survives....where left with those people....
  25. Assassinato Assassinato is offline

    Costa Rica

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    Jun 22nd, 2007 (6/22/2007 4:22pm) in reply to EddieO

    Read my post very carefully Eddie. I'm trashing my old coworkers not agreeing with them.
    239 1 
  26. aj_law aj_law is offline

    Sandy Hook, CT
    United States

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    Jun 22nd, 2007 (6/22/2007 4:24pm) in reply to Sooted57

    Mmmm...

    Arbys curly fries with cheese.

  27. quaid745579 quaid745579 is offline

    Wheaton, IL
    United States

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    Jun 22nd, 2007 (6/22/2007 4:25pm) in reply to EddieO

    paste? wtf? damn, i actually like the regular roast beef with the horsey sauce.
  28. EddieO EddieO is offline

    Tampa, FL
    United States

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    Jun 22nd, 2007 (6/22/2007 4:28pm) in reply to Assassinato

    It was a sacrastic joke - I guess I'll be more obvious - thought i was when i said that taking the wrapper of cheese was being to into rules - but i guess you thought i was serious lol
  29. PokerLungs PokerLungs is offline

    Asheville, NC
    United States

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    Jun 22nd, 2007 (6/22/2007 4:33pm) in reply to cruizr

    I don't eat cheese, so whenever I go to McDonalds and want a two hamburger meal, I have to order the two cheeseburger, no cheese. About one in ten times I get cheese so I always check the bag before heading home.
  30. pariah pariah is offline

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    Jun 22nd, 2007 (6/22/2007 4:49pm) in reply to Assassinato

    Please explain how anyone literate could miss the obvious sarcasm in Eddie's post.
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