This was probably the weirdest, most unprofessional customer service dealing I've ever had with anyone just a few minutes ago.

I ordered a pizza and 2 sodas from your 48th & Vine store in Lincoln, NE.

The order number is 0119/0002

The order was placed over the phone with Kirk.

I ordered a large 1/2 pepperoni, 1/2 pineapple on a thin crust, with 2 20 oz cokes.

After the order i asked to make sure he had the pie in the system as a thin crust, as he didn't confirm that the first time. He said yes, and quoted a 45 minute delivery time.

The driver arrived on time, and I tipped him 2.44 on a 12.56 order.

To my suprise, the pizza was not a thincrust, nor was it marked as a thincrust on the box.

I immediately called the store, and Kirk answered.

I told him about the situation, and he immediately denied the fact that I ordered a thin crust, for obvious reason... he's only going to get himself in trouble, and it's his word against mine.

He says they will send out another pizza... but, as a rule I will not accept this offer because i've worked in fast food before, and i've seen what some of these immature kids will do to retaliate against a customer who might give them a little bit of well-deserved attitude. I will not throw myself at the mercy of your employees to do as they please with my re-made pie.

I requested a chat with the manager. I relayed the situation to him, and his immediate reply was something to the effect of "my employee isn't a moron, sir" in a very snooty tone. At this point i've basically only told him the order was put in the computer wrong, and that I would like a credit for a future order, and your so-called manager is giving me an openly hostile attitude!

His name is Trevor.

Trevor and I continued arguing for a few more minutes. It was very clear to me that he was approaching our chat with a very bad attitude, and that he had no intention of making things right. I've never dealt with a person as unprofessional... he epitomized exactly what a service manager should not be. Blatantly rude, unapproachable, and even insulting to the customer.

As a former Papa John's employee, I'm really quite dumbfounded in the quality of this particular manager that you have working for you. Maybe he's just having a really bad day, I don't know... but that is no excuse for the way he acted with me over the phone... All this over a 12 dollar pizza.

Does Papa have a policy against granting a credit for this type of situation? If he told me they did, I would understand... but he didn't do that.

I would appreciate a phone call from someone in your corporate office. Or, I will be looking up a guy named Richard Waldron(i think was his last name) who owned the local franchises when I was employed there.

my number is

That's it, I'm boycotting Papa John's (mostly because their pizza sucks).

Seeing the thread title, I thought that you were being a narc to Phi's continuous use of a free pizza coupon.

PM Phi

If you thought they were going to do something to your pizza before, wait til you see what they are gonna do now. Your name is in the computer now probably with some notes from the last transaction. I would steer clear of this Papa Johns (mainly because their pizza sucks).

lol right,

i'm so sure you all have no problem with not getting what you ordered, calling the joint to ask them about it, and getting openly hostile accusatory attitude in return.

FYI I already did smoke a bowl this morning, but that wouldn't necessarily relegate me to an afternoon of drooling on myself and accepting some terrible delivery "service".

Ya, def gg you ordering at papa john's from now on.... Man I miss being a kid and delivering pizza's.... that was quite the fun job back in the day, every kid should do it for a few months at least.. and very profitable for a teen job too....except for pricks like sooted... but fuckin with the cheap pricks pizza was quite fun as well... haha

This could have all been prevented if you didn't order pizza from Papa John's

you sound like a dick

you must of been a super dick on the phone if you wouldnt let them cook you another pie....only time i have ever seen food get fucked with/spit in customer deserved it about 800%....im sure you knew you deserved it if youve worked in fast food before

All this over a 12 dollar pizza.

I'm amazed that you made such a fuss about a $12 pizza, too.

20% doesn't matter when you have a small order.. it doesn't really matter whether he delivers 1 pizza or 3 pizza's..... Like I said bare minimum anyone should tip a delivery driver is 3.00, and I still think that's pretty cheap..... if you got up and drove it would prob cost you 3.00 in gas to get there and back at a minimum.... and I used to take 20-30 deliveries a night and rarely made under 100.00 (that 100.00 includes the .65 cent per delivery we got too) maybe most people just arn't cheap pricks like you.....

Another question for you.. If you go into a coffee shop and get a coffee and a bagel, and the total is 3.00, do you leave 50 cents on the table and feel great about yourself because you overtipped?

No offense, but I would prob lol and ignore you if you walked in anywhere in windpants.....

Their crust tastes like the smell of piss.

I'm not a dick

I simply called the place to ask about a credit, the kid I spoke with first denied that I asked for a thincrust. They wanted to send another pie, and only if the first was left untouched(im sitting here starving and hungover) The manager immediatedly assumed I was trying to scam them, and took a nasty tone with me right off the bat.

His tone is what made my mind up 800% that I would not accept a replacement pie.

His demeanor and his outright approach to the situation is what irked me.

And for all those remarks about me being petty... i couldn't care less if its a $5 or $500... a customer should never get such undeserved hostility.

...and the amount of the tip is 100% irrelevant. I could've lied and said I gave the kid a 20, for his on-time, yet un-rushed arrival, and I wouldn't be the "cheap" villain. The tip has nothing to do with the fact that kid taking the order wasn't listening or didn't care, and that his manager didn't give a shit either.

The driver arrived on time, and I tipped him 2.44 on a 12.56 order

so weak no matter where u live and who u are. worked for a pizza place for years, and i promise u no driver is happy with that tip. you would certaintly be the last of the 2 or 3 orders he has in his car to be delivered