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Computer help please (Comcast screwed me)

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  1. onepocketj onepocketj is offline

    Cherry Hill, NJ
    United States

    Posts: 1,044
    Joined: Nov 05

    Feb 9th, 2011 (2/9/2011 1:37am)

    So I just moved and Comcast came by to connect my internet and cable. They said they needed my laptop to install the internet.
    Now I have Comcast files everywhere, Comcast toolbars, Comcast ups and I am pissed off. I checked my programs and there are 5 new folders creater by Comcast. When I try to delete them it says I do not have permission to do so. If I click uninstall program nothing happens. I am getting more and more pissed off.
    Please help!
  2. tek85 tek85 is offline

    Posts: 1,185
    Joined: Sep 05

    Feb 9th, 2011 (2/9/2011 1:39am) in reply to onepocketj

    start menu>type in msconfig then hit enter>click on Startup tab>uncheck everything that says Comcast and restart
  3. rebelfd rebelfd is offline

    Posts: 3,798
    Joined: Aug 08

    Feb 9th, 2011 (2/9/2011 1:39am) in reply to tek85

    Did you at least get the internet?
  4. onepocketj onepocketj is offline

    Cherry Hill, NJ
    United States

    Posts: 1,044
    Joined: Nov 05

    Feb 9th, 2011 (2/9/2011 1:55am) in reply to tek85

     
    Originally Posted by tek85 View Post

    start menu>type in msconfig then hit enter>click on Startup tab>uncheck everything that says Comcast and restart

    I did that but I only saw one item and unclicking it didn't work. Any idea why I can't uninstall any programs now?
    Thread Starter
  5. odi420 odi420 is offline

    Bloomfield, NJ
    United States

    Posts: 436
    Joined: Nov 08

    Feb 9th, 2011 (2/9/2011 2:00am) in reply to onepocketj

    system restore ftw!
  6. kev1973 kev1973 is offline

    Kitchener
    Canada

    Posts: 283
    Joined: Nov 07

    Feb 9th, 2011 (2/9/2011 2:09am) in reply to odi420

     
    Originally Posted by odi420 View Post

    system restore ftw!

    this ^^^ or format your hd and reinstall everything....
  7. tek85 tek85 is offline

    Posts: 1,185
    Joined: Sep 05

    Feb 9th, 2011 (2/9/2011 2:24am) in reply to kev1973

    Found this. You may want to try downloading Revo uninstaller from cnet if the following doesn't work.


     

    Click on the Windows "Start" button. Click on "Settings" and "Control Panel."
    2
    Double-click the "Add or Remove Programs" icon. Look for a program called "Desktop Doctor." Select it, and click the "Remove" button. If you see a prompt confirming the uninstall, click "Yes."
    3
    Scroll through the "Add or Remove Programs" window. Remove "Service Agent." Remove any other programs installed by Comcast, including redundant anti-virus software.
    4
    Bring up the "Run" command from the Windows Start menu. In the box labeled "Open," type "Rundll32 iedkcs32.dll,Clear"
    5
    Type "regedit.exe" in the run command box. Browse to the key "HKEY_CURRENT_USER\Identities\{** Identity ID **}\Software\Microsoft\Outlook Express\," followed by the version number of Outlook Express. Right-click "WindowTitle" in the right window. Choose "Modify." Go to the "ValueData" line. Highlight "Provided by Comcast" and hit the delete key.
    6
    Click "Tools" in your Internet Explorer menu. Go to "Internet Options." Select the "Programs" tab and click the "Manage Add-ons" button. Look for Comcast-branded browser add-ons called "ComcastHSI" and "Support." Click the name, then click the "Disable" radio button.


    And this

     

    How do I remove the Comcast branding from Internet Explorer?
    Open a Run dialog box from the Start menu and type (keep in mind, this is case sensitive)

    Rundll32 iedkcs32.dll,Clear

    Edited By: tek85 Feb 9th, 2011 at 02:26 AM
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