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Dell !@;/.,?*#

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  1. OMGitsBEAST OMGitsBEAST is offline

    IA
    United States

    Posts: 1,476
    Joined: Jul 08

    Apr 27th, 2011 (4/27/2011 5:12pm)

    Why do they take forever to build a computer? They even pushed back my shipping date grrrr. I had a hell of a time with there call center and got bounced around like 20 times...anyone else have this problem?
  2. RUBINH RUBINH is offline

    Manhattan, NY
    United States

    Posts: 2,229
    Joined: Dec 09

    Apr 27th, 2011 (4/27/2011 5:14pm) in reply to OMGitsBEAST

    Nope, they've been pretty reliable for me in the past.
  3. Oh Rale Oh Rale is offline

    United States

    Posts: 4,043
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    Apr 27th, 2011 (4/27/2011 5:59pm) in reply to RUBINH

     
    Originally Posted by RUBINH View Post

    Nope, they've been pretty reliable for me in the past.


    This^^^^^^^
  4. Da Donkey Da Donkey is offline

    Posts: 12,964
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    Apr 27th, 2011 (4/27/2011 7:27pm) in reply to Oh Rale

    I have purchased like 6 computers from Dell. Never had a problem. Just be patient .
  5. iatetheredcrayon iatetheredcrayon is online now

    Austin, TX
    United States

    Posts: 1,722
    Joined: Mar 06

    Apr 27th, 2011 (4/27/2011 7:29pm) in reply to Da Donkey

    my experience has been that they ship way faster than their estimates.

    keep in mind things like Japan could be holding your order up.
  6. OMGitsBEAST OMGitsBEAST is offline

    IA
    United States

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    Apr 27th, 2011 (4/27/2011 8:31pm) in reply to iatetheredcrayon

    I just hated that when I called none of them spoke clearly and I kept getting re routed and re routed to different departments
    Thread Starter
  7. kev1973 kev1973 is offline

    Kitchener
    Canada

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    Joined: Nov 07

    Apr 27th, 2011 (4/27/2011 8:38pm) in reply to OMGitsBEAST

     
    Originally Posted by OMGitsBEAST View Post

    I just hated that when I called none of them spoke clearly and I kept getting re routed and re routed to different departments

    That's the bonus of having their call center in India.....
  8. Da Donkey Da Donkey is offline

    Posts: 12,964
    Joined: May 05

    Apr 27th, 2011 (4/27/2011 8:40pm) in reply to OMGitsBEAST

     
    Originally Posted by OMGitsBEAST View Post

    I just hated that when I called none of them spoke clearly and I kept getting re routed and re routed to different departments


    I agree with this, but it is what keeps the computers cheap for us, so I put up with it.

    Secondly, use their online CHAT Function. I always use CHAT for anything I need, and it is a lot easier to talk to them and you can almost always get what you want. Even discounts.
  9. goofy2485 goofy2485 is offline This thread sucks.

    Tucson, AZ
    United States

    Posts: 9,180
    Joined: Mar 07

    Apr 27th, 2011 (4/27/2011 8:41pm) in reply to Da Donkey

    Their call center may be from India, but I've dealt with support numerous times and they're way more helpful then I expected and always super polite about it.
  10. C_Bomb C_Bomb is offline

    Croydon
    Australia

    Posts: 755
    Joined: Jun 09

    Apr 27th, 2011 (4/27/2011 11:48pm) in reply to goofy2485

    How much did you customize your setup?

    Are any of the parts required out of stock?

    Did the Earthquakes in Japan have any effect on delivery times (they would have stated something on their site)?

    How long has it been since your order?
  11. JRoth15 JRoth15 is online now

    Springfield, IL
    United States

    Posts: 18,273
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    Apr 27th, 2011 (4/27/2011 11:59pm) in reply to OMGitsBEAST

     
    Originally Posted by OMGitsBEAST View Post

    I just hated that when I called none of them spoke clearly and I kept getting re routed and re routed to different departments

    If you honestly can't understand them, you can always request to speak to someone who speaks clear English.

    It is my understanding that they will have to transfer you to somebody back in the states?
  12. timthegem timthegem is offline

    Anonymous Proxy

    Posts: 16,559
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    Apr 28th, 2011 (4/28/2011 12:34am) in reply to JRoth15

     
    Originally Posted by JRoth15 View Post

    It is my understanding that they will have to transfer you to somebody back in the states?

    Nope. It might be someone still in India or Guatemala who just speaks more fluently or possibly an American supervisor who's based there.
  13. rocket5 rocket5 is offline

    MA
    United States

    Posts: 3,899
    Joined: Mar 06

    Apr 28th, 2011 (4/28/2011 1:32am) in reply to timthegem

    I just bought a sweet new laptop and had a great representative. It sounded like he was in the U.S. Supposed to ship out tomorrow.
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