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Legal advice needed? Yellowbook business (restaurant) number error.

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  1. MikeCaroJr MikeCaroJr is offline

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    Jan 14th, 2011 (1/14/2011 6:27pm)

    My father owns a carryout restaurant and while it is typical to have a few phone in orders not show up a month, the last few months have been absurd to say the least. I googled our number a few days ago and found out yellowbook/yellowpages had our address/number listed under another restaurant's name. I'm not sure how long this has been up, but it has cost us a good amount of money in lost revenue, labor and goods. How should we proceed with this? Even though the address and number are correct, most people who are just looking for the number won't bother to glance at the address if they know the location already so we obv have a case right? Both of the restaurants are located on the same street about 20 blocks apart so that doesn't help either.

    edit: The error I found was online, I'm not sure if the book contains the same error. Assuming it is just online, how good are our chances at recovering the losses?
    Edited By: MikeCaroJr Jan 14th, 2011 at 07:06 PM
  2. Purple Jesus Purple Jesus is offline

    MN
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    Jan 14th, 2011 (1/14/2011 6:32pm) in reply to MikeCaroJr

    It's likely that you have a case. Consult legal advice.
  3. iamthedeck ftw iamthedeck ftw is offline

    Windsor
    Canada

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    Jan 14th, 2011 (1/14/2011 6:37pm) in reply to Purple Jesus

    both of the restaurants? I confused
     
  4. Scha Scha is offline Creator of SchaArcade & SchaCam

    Trondheim
    Norway

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    Jan 14th, 2011 (1/14/2011 6:41pm) in reply to iamthedeck ftw

     
    Originally Posted by iamthedeck ftw View Post

    both of the restaurants? I confused

    The one they run, and the one whos name their number is listed under.

    I bet you're a girl.
  5. skreechamane skreechamane is offline

    Houston, TX
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    Jan 14th, 2011 (1/14/2011 6:43pm) in reply to Purple Jesus

     
    Originally Posted by Purple Jesus View Post

    It's likely that you have a case. Consult legal advice.

    congrats on being gay, gayboy.
  6. EyeKnows EyeKnows is offline

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    Jan 14th, 2011 (1/14/2011 6:45pm) in reply to skreechamane

    that really sucks.

    I will assume this isn't the first time yellow pages folks have had to deal with something like this and your legal recourse will be limited by the agreement/contract that was signed and i doubt it will be unfavorable for the yellowbook people, gl.

    when the book came out I would have immediately checked my number to be sure it was correct, it's kinda SOP.
  7. Basics Basics is offline

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    Jan 14th, 2011 (1/14/2011 6:47pm) in reply to EyeKnows

    sue the shit out of everyone in a 10 mile radius
  8. MikeCaroJr MikeCaroJr is offline

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    Jan 14th, 2011 (1/14/2011 6:53pm) in reply to EyeKnows

     
    Originally Posted by EyeKnows View Post

    that really sucks.

    I will assume this isn't the first time yellow pages folks have had to deal with something like this and your legal recourse will be limited by the agreement/contract that was signed and i doubt it will be unfavorable for the yellowbook people, gl.

    when the book came out I would have immediately checked my number to be sure it was correct, it's kinda SOP.

    Sorry, I guess I didn't give out enough detail in the OP. We didn't sign any advertising deal with them, it was just a basic information listing. Also the error I found was online, I'm not sure if the actual book listing is correct or not.
    Thread Starter
  9. michlad michlad is offline

    Bloomington, IN
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    Jan 14th, 2011 (1/14/2011 6:55pm) in reply to MikeCaroJr

    Ohhhh, I thought they mixed up the number of the restaurant with a law office. As in, a "need legal advice?" ad. Now, that'd been funny.
  10. xxbossmanxx xxbossmanxx is offline Plays poker like a X-Boxxx

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    Jan 14th, 2011 (1/14/2011 7:05pm) in reply to MikeCaroJr

     
    Originally Posted by MikeCaroJr View Post

    Sorry, I guess I didn't give out enough detail in the OP. We didn't sign any advertising deal with them, it was just a basic information listing. Also the error I found was online, I'm not sure if the actual book listing is correct or not.

    Then no, you cant do anything.
  11. EyeKnows EyeKnows is offline

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    Jan 14th, 2011 (1/14/2011 7:12pm) in reply to xxbossmanxx

     
    Originally Posted by xxbossmanxx View Post

    Then no, you cant do anything.

    yeah, sounds like tough titties unless you can show they (yellowbook) did it on purpose.

    your dad needs to do some direct advertising in the neighborhood he serves like the asians (etc.) often do with door-to-door menus or a menu mailing to the area, gl.
    Edited By: EyeKnows Jan 14th, 2011 at 07:13 PM
  12. deadeyehank deadeyehank is offline

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    Jan 14th, 2011 (1/14/2011 7:26pm) in reply to EyeKnows

    sick brag about being chinese
  13. Popperhead Popperhead is offline

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    Jan 14th, 2011 (1/14/2011 7:32pm) in reply to deadeyehank



    go here they will help you out immensely
  14. duclover duclover is offline

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    Jan 14th, 2011 (1/14/2011 8:37pm) in reply to xxbossmanxx

     
    Originally Posted by xxbossmanxx View Post

    Then no, you cant do anything.


    This. I've had similar problems with Yellowbook with Paid advertisements before. Yellowbook has done what's right in those problems with me. However, seeing as this is a free listing, if you are not an active customer of Yellowbook, extremely doubtful you have any recourse.

    If I were you, I would contact your Yellowbook sales rep and try the nice route first. Maybe you can get somwhere that route
  15. I Fold I Fold is offline

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    Jan 14th, 2011 (1/14/2011 10:29pm) in reply to duclover

    You can have them correct the information so that the problem is resovled in the future, and get a phone book and look into that too to see if the listing is correct. Also check your business records to make sure you didnt file for your permits with a bunk address.
  16. Diggity D Diggity D is offline

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    Jan 14th, 2011 (1/14/2011 11:05pm) in reply to I Fold

    LOL at thinking you have any legal recourse... Such the problem in America, fucking dipshits immediately think "what are my options to sue"? None idiot, yellowbook doesnt owe your broke ass restaurant shit.
  17. userid363 userid363 is offline I want an undertitle

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    Jan 14th, 2011 (1/14/2011 11:15pm) in reply to Diggity D

    Even if you can show that Yellowbook was negligent, you'd have a hard time proving what it cost your business. Since it's online, hopefully you can get it fixed fast. Spend your energy on this.
  18. jtown1010 jtown1010 is offline

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    Jan 14th, 2011 (1/14/2011 11:20pm) in reply to userid363

    Get them to fix the # obv, and when taking take-out orders always make sure the customer knows where they are calling.

    There are like 15 Waffle Houses on the street I live off, if you're ordering pick-up they make sure you know which store you are calling, and a lot of the WaHos don't even take to-go orders anymore for this reason.
  19. Willywoo Willywoo is offline

    Colorado Springs, CO
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    Jan 14th, 2011 (1/14/2011 11:40pm) in reply to jtown1010

    Look at the agreement you have with them. Typically it will have sliding scale of refund amounts for various common errors and it will limit your remedy to the amount you paid for your ad so that you cannot recover for lost profits, etc. They are very onerous and one sided agreements. You probably should have a lawyer take a look at it, if the amounts at stake justify it.

    If it is online you can obviously make them fix it quickly.
    Edited By: Willywoo Jan 14th, 2011 at 11:42 PM
  20. big4390 big4390 is offline

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    Jan 15th, 2011 (1/15/2011 12:27am) in reply to Willywoo

    Ya, i mean, unless you PAID for the add, I don't see any reason to believe they owe you a dime......
    If you did pay, then argue till the walls come down.
     
  21. inissint inissint is offline

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    Jan 15th, 2011 (1/15/2011 12:32am) in reply to Diggity D

     
    Originally Posted by Diggity D View Post

    LOL at thinking you have any legal recourse... Such the problem in America, fucking dipshits immediately think "what are my options to sue"? None idiot, yellowbook doesnt owe your broke ass restaurant shit.

    youmad.gif
     
  22. MikeCaroJr MikeCaroJr is offline

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    Jan 15th, 2011 (1/15/2011 6:45am) in reply to Diggity D

     
    Originally Posted by Diggity D View Post

    LOL at thinking you have any legal recourse... Such the problem in America, fucking dipshits immediately think "what are my options to sue"? None idiot, yellowbook doesnt owe your broke ass restaurant shit.

    Having a bad day? You must have a lot of hate/anger inside to attack me for no reason. Life is more enjoyable if you try and find some happiness instead of provoking others to be as miserable as you are. Give it a try, you might actually like it - I know those around you will. Good luck.

    Thanks to everyone that replied with advice. Much appreciated.
    Thread Starter
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