<span>8:14:01 AM <span> <img alt="System" height="16" width="16" /></span> System </span>

<span>You are now being connected to an agent. Thank you for using Dell Chat</span>

<span> 8:14:01 AM <span> <img alt="System" height="16" width="16" /></span> System </span>

<span>Connected with Jasneet_135915</span>

<span> 8:14:28 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Hi, I contacted you guys a couple months ago with some issues with my inspiron e1705 laptop</span>

<span> 8:15:21 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Yes I just checked in the previous records .</span>

<span> 8:15:56 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>I needed a replacement keyboard and some other things to be fixed, the other problem was fixed but the technician was sent a motherboard instead of a keyboard. He said he'd order another keyboard and let me know when it was replaced, but that never happened. The other problem has recurred so now I'm in need of the same parts previously ordered and a technician to come fix the problems please.</span>

<span> 8:19:08 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>So what you mean to say over here is that the hinges of the system have again gone lose and you never got the keyboard ,is that correct?</span>

<span> 8:19:13 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>yes</span>

<span> 8:20:18 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Could you please let me how did the hinges again went lose ,did the laptop fell or was there any breakage involved ?</span>

<span> 8:21:38 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>None, I'm not really confident the technician fixed the problem entirely in the first place because there's been nothing that would've prompted it..needless to say I wouldn't mind having a different technician this time seeing as he never followed through with the keyboard as promised either..I'm in a different city now though so I'm assuming it's a given that it'll be a closer technician</span>

<span> 8:23:19 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>As per the records with me you have a Inspiron I9400/E1705, with Windows Vista Home Premium installed as an operating system on it. Am I correct?</span>

<span> 8:23:29 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Yes ma'am</span>

<span> 8:23:39 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>This is sir here .</span>

<span> 8:23:46 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Oh I'm sorry</span>

<span> 8:23:53 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>My mistake</span>

<span> 8:23:53 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Its okay .</span>

<span> 8:24:44 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Could you please tell me are the hinges lose?</span>

<span> 8:24:54 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Yes</span>

<span> 8:26:29 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Could you please click some snaps of it and</span><span> send me to jasneet_padda@dell.com so that i can check what is wrong?</span>

<span> </span>

<span>�</span>

<span> </span>

<span> 8:56:42 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Could you please let me know what all keys are missing on the keyboard?</span>

<span> 8:57:08 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>The D key, the top part of the 1 key, and the F11 key</span>

<span> 8:57:57 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Okay .</span>

<span> 8:58:52 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Although the bottom part of the D key is so worn due to the replacement not having been made that it's probably best at this point to just replace the whole keyboard so I don't have issues again</span>

<span> 8:59:22 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Yes that is what we are going to do here sending you a keyboard .</span>

<span> </span>

<span>..</span>

<span> </span>

<span> 9:07:19 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Would you be able to replace the old keyboard with the new one ?</span>

<span> 9:07:28 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Do you know how to do that ?</span>

<span> 9:07:50 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Well I assume the technician could take care of it when he replaces the other part, correct?</span>

<span> 9:08:34 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>Keyboard is a customer replaceable unit so the customer will have to replace it .</span>

<span> 9:08:43 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>I can give you a link on how to do that .</span>

<span> 9:09:38 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Okay well I don't know how to do it, the last technician was going to handle it, I'd much prefer they take care of it considering I've paid for the warranty and he said it was a 2 minute process</span>

<span> 9:09:45 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>I just consulted my supervisor and she says that you can ask the technician to do it for you and he will do it.</span>

<span> 9:12:09 AM <span> <img alt="Agent" height="16" width="16" /></span> Jasneet_135915 </span>

<span>My manager will have a word with you now.</span>

<span> 9:12:24 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>ok</span>

<span> 9:12:49 AM <span> <img alt="Agent" height="16" width="16" /></span> Sup_Kiran_54330 </span>

<span>Hi Tom, How are you ?</span>

<span> 9:13:01 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Hi Sup Kiran, I'm great, how about you?</span>

<span> 9:13:19 AM <span> <img alt="Agent" height="16" width="16" /></span> Sup_Kiran_54330 </span>

<span>i m doing good, thank you,I would like to know, are you 100% satisfied with your "overall experience" with Dell along with your experience on this chat interaction?</span>

<span> 9:14:58 AM <span> <img alt="Customer" height="16" width="16" /></span> Tom <span> </span> </span>

<span>Well, I'm not really completely satisfied considering this was supposed to have been fixed a couple months ago and I'm still dealing with it. As far as the chat interaction, I think it could've been handled in a lot less than the hour it took but that's okay.</span>

<span> 9:17:05 AM <span> <img alt="System" height="16" width="16" /></span> System </span>

<span>Jasneet_135915 has left this session!</span>

<span> 9:17:05 AM <span> <img alt="System" height="16" width="16" /></span> System </span>

<span>Thank you. Your Dell Chat session has ended.</span>

<span> </span>

<span> </span>

<span>..So after I responded, he just disconnected on me without saying anything. Then he calls my cell and proceeds to lecture me about why it took so long, etc�.said in an annoyed tone �Other than THAT, are there any issues?� �No, bye.� GFY Dell injuns. At least I got a good laugh out of assuming Jasneet was a chick and then her supervisors name, �Sup Kiran�. So fckin repetitive and annoying though...I was so tilted at the end of this hour.</span>