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Absolute Poker's support SUCKS!!!

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  1. No1CeLtSfAn34 No1CeLtSfAn34 is offline

    Herndon, VA
    United States

    Posts: 867
    Joined: Aug 06

    Dec 1st, 2006 (12/1/2006 4:23pm)

    Yesterday I won a seat to their 100K Tournament via a freeroll. The top 5 got a seat and I was lucky enough to sneak into the top 5. Usually when you qualify via a satellite your have to register yourself or it registers you automatically depending on which tournament it is I guess. I didn't see my name, so I clicked register, figuring that's what I needed to do, because I know when you qualify for their "AP Challenge", you need to register yourself, so that's what I did. Now, today when I sign on and notice that there is a few hundred bucks missing from my account, my heart goes into my throat. After 2 minutes I realized it was exactly 216$, which is the buy-in for the 100K. Now, if you satellite into a tournament through a freeroll or using AP points, you can't unregister and take the money. You have to play. It's not like stars where your get T$. So, I click "unjoin" to see if it allowed me too and sure enough it did. Next I look for the 4 other players who placed in the Top 5 with me and sure enough all 4 of them are registered, but yours truly isn't. Now, any1 who has played on AP and has emailed their support, knows it can take up to 24 hours to get a response. This all happened today at about noon eastern, which means the 100K was in about 28 hours or so from the time I emailed them and still I haven't recieved a response. I am getting aggravated too say the least. Why would the other 4 players be registered and not me? I have waited more than 24 hours in the past for a response and if I don't get to play tomorrow I will be extremely pissed off to say the least. I know Stars' support responds almost immediately, so why the frig can't AP's support be the same way? I just needed to vent a little bit! Hopefully they respond sooner than later and this all is fixed by the time the 100K starts tomorrow at 4:30 pm, which it should be. With my luck however, it probably won't be.
  2. Neek Neek is offline

    Boca Raton, FL
    United States

    Posts: 2,216
    Joined: Oct 06

    Dec 1st, 2006 (12/1/2006 4:36pm) in reply to No1CeLtSfAn34

    Um...good luck?
     
  3. alden167 alden167 is offline

    Portland, OR
    United States

    Posts: 1,822
    Joined: Nov 05

    Dec 1st, 2006 (12/1/2006 4:38pm) in reply to Neek

    Tell us something we didn't know.
  4. Faaaaaaa-Q Faaaaaaa-Q is offline

    Pleasanton, CA
    United States

    Posts: 561
    Joined: Nov 05

    Dec 1st, 2006 (12/1/2006 4:38pm) in reply to No1CeLtSfAn34

    2 Words

    FULL TILT
  5. junsie junsie is offline

    Naperville, IL
    United States

    Posts: 7,696
    Joined: Oct 05

    Dec 1st, 2006 (12/1/2006 5:22pm) in reply to No1CeLtSfAn34

    AP's support used to be great, quick response BEFORE Black Friday since then it seems like they are just overwhelmed and suck.
  6. Chris XXX Chris XXX is offline

    Garner, NC
    United States

    Posts: 257
    Joined: Oct 06

    Dec 1st, 2006 (12/1/2006 6:07pm) in reply to junsie

    easy solution...pick up the phone and just call them..simple as that
  7. No1CeLtSfAn34 No1CeLtSfAn34 is offline

    Herndon, VA
    United States

    Posts: 867
    Joined: Aug 06

    Dec 1st, 2006 (12/1/2006 6:17pm) in reply to No1CeLtSfAn34

    They dont have a line to support, only to the cashier and security. If you have a # to support feel free to share it.
    Thread Starter
  8. Chris XXX Chris XXX is offline

    Garner, NC
    United States

    Posts: 257
    Joined: Oct 06

    Dec 1st, 2006 (12/1/2006 6:21pm) in reply to No1CeLtSfAn34

    no i was just kidding, i dont play at sites you cant call..like they dont make enough money to pay the phone bill, its just shady
  9. No1CeLtSfAn34 No1CeLtSfAn34 is offline

    Herndon, VA
    United States

    Posts: 867
    Joined: Aug 06

    Dec 1st, 2006 (12/1/2006 9:41pm) in reply to No1CeLtSfAn34

    Almost 11 hours and still no response! This is getting a little ridiculous, but more important a little worrisome. The tournament is at 4:30 pm and at this rate they won't respond until next Saturday's 100K. This is the only thing I wish AP would do like stars.
    Thread Starter
  10. Mr_BigCheese Mr_BigCheese is offline

    Washington, DC
    United States

    Posts: 636
    Joined: Jun 06

    Dec 1st, 2006 (12/1/2006 11:07pm) in reply to No1CeLtSfAn34

    this happened to me. i qualified through an ARP freeroll and they didnt register me. THey ended up sending me the buyin in cash, back when it was $162 and not $216; but they didnt send it for at least five days.

    AP support aint terrible, its by no means stars, but its not as bad as UB, but i highly doubt ur issue will be resolved in time
     
  11. No1CeLtSfAn34 No1CeLtSfAn34 is offline

    Herndon, VA
    United States

    Posts: 867
    Joined: Aug 06

    Dec 1st, 2006 (12/1/2006 11:13pm) in reply to No1CeLtSfAn34

    Im really starting to think it wont be resolved by tomorrow. I dont want the 216 cash. I'll have them register me in next weeks 100K and maybe the AP Challenge for compensation if they don't fix it by tomorrow.
    Thread Starter
  12. luciano luciano is offline

    Beaver Falls, PA
    United States

    Posts: 1,320
    Joined: Aug 06

    Dec 1st, 2006 (12/1/2006 11:16pm) in reply to Mr_BigCheese

    Yeah AP has good support. I bet you get to play.
  13. No1CeLtSfAn34 No1CeLtSfAn34 is offline

    Herndon, VA
    United States

    Posts: 867
    Joined: Aug 06

    Dec 2nd, 2006 (12/2/2006 8:20am) in reply to No1CeLtSfAn34

    Well finally after waiting over 16 hours to get a response, they responded and took care of everything. I waited to long to hear from them IMO, but atleast they fixed it in time.
    Thread Starter
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