There is a long explanation to why they dont owe u anything which I am sure they gave you. It boils down to what prevents people from saying their account got hacked when they just lost all their money?

 

Originally Posted by curiousgeorge

There is a long explanation to why they dont owe u anything which I am sure they gave you. It boils down to what prevents people from saying their account got hacked when they just lost all their money?

Because it's quite clear that I was not the one who lost my money. I am from maryland, my account was accessed in the netherlands. It was not me on the account when the money was lost.

 

Originally Posted by ZarfDaddy

I protected my computer to the best it could be protected.

No, you didn't. If you had an RSA token, this wouldn't have happened.

 

Originally Posted by champizzle

Sorry to hear about your troubles. When you say you have taken the best precautionary measures to insure security... getting an RSA token ranks high up there on that list... and it would be close to impossible for someone from the netherlands to access your account. They are located in the pokerstars VIP store.

Also sorry to hear, but you could have done more to protect your money if it was important to you to protect.. The site can't just give you the money back for 2 reasons.. 1) The Hacker could have been in on it with you.. 2) Even if the Hacker was not in it with you, he could have lost money to legitimate players.. You can't confisicate money that was won legitimately by these players as it wouldn't be fair to them.. The only chance you have is if he dumped it to friends that is traceable and they didn't cash out yet..

That does kinda suck for you, no doubt. Why don't you just tell pokerstars to fuck off by not depositing there and just playing on Full Tilt instead? I'm sure between FTP, Cake, UB/AP, Bodog, Doyles Room, etc. you can put a decent routine together. Unless you are making your living from online poker or something, doubt it's that big a deal.

Plus anyone smart enough to make steady profits from online poker is probably smart enough to do something else more lucrative and socially rewarding with their time - if you are sour on the whole thing now, just move on.

stars is usualy good about this, but unfortunatly they do have options like rsa tokens/secure pins to prevent stuff like this.

Sucks that your account got hacked OP but i'd be really interested to hear how you protected your computer the best it could be. While I won't say there is a 0% chance your password was compromised by pokerstars it is highly unlikely. Their security is top notch and will make compensate you if the onus falls on them. Unfortunately your chances are slim to none your are going to get reimbursed.

and + to RSA token.

Can't believe how many people are saying get a token, I (like the OP likely is) am a bronzestar and it costs 4500 FPPs to us and that is not something we can afford, my balance is really low compared to most of you but I would be absolutely devastated if my account was hacked yet its pretty tough when the rsa costs so dam much. I think this is something stars should offer to all players free of charge if requested!

FWIW, I took a look at this.

I looked at entire play history on PS for the last day he played (which must have been when he said he was hacked) Oct 27th. Based on what I saw, no way he could get a dime back from PS. The most likely place someone would dump funds is a cash game. Two tables were played where a total of $70 was lost over a period of 50 minutes in 50NL (FR) and 100NL (6Max). Play was exactly what you would expect, no large losses were to the same player, and I didnt even see two losses to the same player. Absolutely no way you could remotely call it a dump in anyway.

The previous night and early morning hours of 26th and 27th there were 14 MTTs/SNGs played but that looks like it was OP who played these.

Whatever happened.....I dont see anyway PS would be returning funds since there is no suspect play nor a single person where a lot of funds were lost to.....I mean, in one hand, AA floped A and lost to runner runner flush

Not that it means anything...but I did find a couple interesting threads from this OP.

 

Originally Posted by poumi554

Can't believe how many people are saying get a token, I (like the OP likely is) am a bronzestar and it costs 4500 FPPs to us and that is not something we can afford, my balance is really low compared to most of you but I would be absolutely devastated if my account was hacked yet its pretty tough when the rsa costs so dam much. I think this is something stars should offer to all players free of charge if requested!

Agree 100%. Why the fuck should we have to pay for these tokens, they should be available to anyone free of charge. I have less than $100 in my Stars account now, a lot less than on Tilt, but I would be really pissed off if my account got hacked even if there was only $10 in it, and I lost it because I didn't have that goddamn token.

 

Originally Posted by BigDShaggyJ

not true at all. back in Summer of 08 stars froze my account and confiscated like $4300 because of my association with one the roommates I was living with in Vegas at the time who had been engaging in fraudulent activity. in their eyes because I had xffered him $ in the past and logged in from the same IP that I was responsible for paying all of his fraudulent activity because I had the funds in my account and they could easily 'resolve' the matter in their eyes. I fought with them for like 4 months on this trying to recoup the $ but all they would tell me is that it was not their responsibility and that I had to settle this matter with the person in question myself because I knew the person in real life.

PS is not crooked. People are not aware how careful you have to be when you share an IP address with another poker player. If you are living with another poker player and transfering money to them, how is PS to know you were not in cooperation with him on fraudulent activity, or even just used someones ID (random roomates or whoever) to scam them, only to claim it was not you, but the "roommate". Unfortunately PS is scammed in the same manner over and over again. They just decided to take a stand that the person who shared IPs and also transfered money would be held responsible and that is how they generally handle it for all similar cases. Lately, they have been known to shut down all accounts that did trades with a person who scammed PS, at least for a few hours/day until security clears them in some way. They just have no way to 100% prove it one way or the other, so they hold roomates responsible.

Just to note, I know of at least one staking site that automatically puts restrictions on all other members who IP Match the member who has rolled on a staking arrangement.