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FTP account was hacked, numerous times which FTP admits.Transfers were made to my ftp account from my echecking account by the hacker/hackers because ftp echecking requires no verification.Then most of the money was transfered to multiple accounts.However, for whatever reason the hacker decided to play with some of it on my account as well.Not 100% whether this was collusion or just a hacker wanting to make a quick buck without risking own money.Well eventually, they loaded enough to cause me to overdraft my bank account.However, there wasnt enough money in my bank account for all of the transfers, so now both the bank and ftp are saying I owe them money while I wind up being overdrafted because of the hacking.
FTP took a week looking into trying to recover funds, without really telling me anything in regards to what was actually done on my account.They didn't tell me I would owe them money, nor that my account would be restricted because the hacker tried loading too much and now I owe them money.They also won't tell me how much I owe.Tried asking them for a phone number to try and talk to someone higher up, but again wouldn't go unanswered.Also, they never once told me during their process of trying to recover the funds, that if they recoverd any I wouldn't be able to withdraw it.
Got an email from them on Sunday, saying they were able to recover $300 of the money and would transfer it to my account.When asked if I could have it transfered to my bank account instead, they said no they couldn't. So the money sits in a restricted account that I can't withdraw from, or play with.
I also get multiple notices from the bank about owing them money because of the transfers not being able to go through.Have filled out an affdavit, and tried talking to someone on the phone at bank support who infact had the charges up, but as soon as I said I filled out and sent the affdavit they pretty much shut down and ended the phone call.He did say to try calling back on Friday.
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My bank account wasn't messed with in anyway, except for on FTP, which they know about and have proof of.However they claim I am at fault for the charges, thus I owe them money for the charges and they won't allow me to have access to what they were able to recover.
I've talked to 2 or 3 people at the bank about the matter, but still I get multiple notices in the mail about charges I owe them because the transfers couldn't go through.Put Affidavit in the mail on Tuesday, should be there by friday.
Anyone know what I should do from here? Should i still be making deposits to my bank? If the Affidavit gets there on Friday,which it should, would the bank be able to resolve anything then over the phone?Or is it a wait game and hope more and more charges don't come?Is there any hope in dealing with FTP support about this matter or am I just going to have to pay them back what I just got back from them? Even though they won't tell me how much I owe.









