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Betfair issues.. Can anyone give me some advice?

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  1. BIGTRIX6 BIGTRIX6 is offline

    London
    United Kingdom

    Posts: 68
    Joined: Jan 09

    Jan 19th, 2011 (1/19/2011 1:31am)

    I've had money disappear from my betfair account on Saturday 15th Jan and Sunday 16th Jan.
    Although i'm not sure of the exact amount, i know its between a minimum of $520, up to ~$800 (maybe more?)

    They are reassuring people it will be refunded but i'm starting to worry as i've had no refund yet but i know some people have.

    I have emailed them again, but they can take a while to respond and haven't yet responded to the email i sent yesterday.
    It's very frustrating, and although it's not a huge amount of money it's significant to me and i feel very strongly that in principle they should not be able to get away with effectively stealing from their customers.

    Althgouh it's not exactly proof i sent a PT graph of my saturday session showing +$50, however my account was -$500 and clear statements from them showing buyins which were never refunded. I have all hand history tracked on PT.

    My question would be where do i stand legally with this and how long should i give them until i take futher action to reclaim this money? I know a lot of users here are in the USA so probably don't play there but any help or advice is much appreciated.

    Thank you
  2. ucfchamp ucfchamp is offline

    Oklahoma City, OK
    United States

    Posts: 352
    Joined: Sep 07

    Jan 19th, 2011 (1/19/2011 1:59am) in reply to BIGTRIX6

    y play on betfair?
     
  3. BIGTRIX6 BIGTRIX6 is offline

    London
    United Kingdom

    Posts: 68
    Joined: Jan 09

    Jan 20th, 2011 (1/20/2011 11:25pm) in reply to ucfchamp

    Soft cash games + nice rakeback..
    Most of the money returned to my account, just a few hundred$ still owed which they have assured me will be sent soon.

    I wouldn't recommend playing on betfair
    Edited By: BIGTRIX6 Jan 20th, 2011 at 11:25 PM
    Thread Starter
  4. Blackcab Blackcab is offline

    London
    United Kingdom

    Posts: 211
    Joined: Jun 06

    Jan 20th, 2011 (1/20/2011 11:46pm) in reply to BIGTRIX6

    betfair LOL make FTP customer service look godly,Betfair are a very shady uk outfit....avoid at all costs.
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