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Bodog loses another customer...Am I in the wrong? Please read Nate Avenson

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  1. erod13 erod13 is offline

    Saint Louis, MO
    United States

    Posts: 20
    Joined: Dec 06

    May 15th, 2010 (5/15/2010 5:06pm)

    Please dont flame me because i play on bodog, but here it goes:

    I am playing cash on 4 tables and with a 200 pot on one them at the river it is checked to me. I guess my internet starts lagging and within 10 seconds it comes back. I am receiving cards on the other three tables I am playing and the timebank is counting down on the table in question and there are no action buttons to hit. People are laughing in the chat and I am getting ready to see the pot shipped to villian because I am unable to even get to showdown.

    I panic and retsarted bodog software hoping to get action buttons. When I sign back in, the pot has been shipped to villian already. I called customer service explained what had happened and they told told me that I am at fault because they had no server issues and nothing can be done.

    I am pretty sure I had the best hand and I know $200 is not the end of the world. Should I take it like a man or follow through with my threat of pulling all my cash off?
     
  2. beorn22 beorn22 is offline

    West Warwick, RI
    United States

    Posts: 289
    Joined: Feb 10

    May 15th, 2010 (5/15/2010 5:35pm) in reply to erod13

    Im not sure if there is anything you can do. Ive never played on Bodog but on stars I know there is no all in protection. On some tables, it tells you that before you sit down. The action buttons not appearing tho seems like bullshit...did you take a screen shot by chance?
  3. MYBLUEDOG MYBLUEDOG is online now

    Greenville, MS
    United States

    Posts: 1,998
    Joined: May 07

    May 15th, 2010 (5/15/2010 5:40pm) in reply to erod13

    I played a few free roll tournaments while I was trying to decide what type of deposit method to use.

    I lost the ability to act on my hands about 3 time an hour and usually when I had money in the pot. I also had other poker rooms open and without connection problems.

    I decided the soft play on Bodog was not enough reason to donate to the rake when I would not be able to act on my hands. I don't even bother to play the free rolls on Dog.

    I rarely have that kind of disconnect problem on stars or Tilt.
  4. Goal4Ziggy Goal4Ziggy is offline

    Brooklyn, NY
    United States

    Posts: 1,296
    Joined: Jul 06

    May 15th, 2010 (5/15/2010 6:08pm) in reply to erod13

    Isn't there a way to get the hand history? If you did have the best hand, then you have a very legitimate complaint. There is no reason if you are checked to on the river that your hand should be folded if you disconnect. To be honest, I'd be surprised if this was the case.
  5. Nate Avenson Nate Avenson is offline

    Park Rapids, MN
    United States

    Posts: 1,730
    Joined: Jan 08

    May 15th, 2010 (5/15/2010 6:24pm) in reply to Goal4Ziggy

    I'll look further into this for you. The HH of the hand in question would help, please post it here. Unfortunately, disconnections are a fact of life in online poker, a risk we all assume by playing. Hopefully they can do something that can prevent this from happening in the future. I lost a lot of equity over the years due to disconnects, so I feel your pain.
     
  6. Donnie2005.2 Donnie2005.2 is offline

    Posts: 1,695
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    May 15th, 2010 (5/15/2010 6:25pm) in reply to Goal4Ziggy

    Pull it off man...this shits happened to me TWICE- no action buttons once, and the other time I was moved to another table and was in the BB...200/400 and the call button said "call 56" or somethin like that. Duh, obv call, OOOO YOUR ALL IN!!! Wouldn't have been a very big deal if there wasn't just 12 people left f u bodog

    I was livid as hell, talked to their POS customer service and obv all they say for 3 straight hours is that its my fault. Yeah, when YOUR software fucked me.
     
  7. UNeed2Learn UNeed2Learn is offline

    Posts: 265
    Joined: Mar 06

    May 15th, 2010 (5/15/2010 8:56pm) in reply to Donnie2005.2

    just my input but threatening to take your money off the site will only make it worse. they will not take kindly to an ultimatum.
  8. bonflizubi bonflizubi is offline

    Cambridge, MA
    United States

    Posts: 4,519
    Joined: Sep 07

    May 15th, 2010 (5/15/2010 9:33pm) in reply to Nate Avenson

     
    Originally Posted by Nate Avenson View Post

    I'll look further into this for you. The HH of the hand in question would help, please post it here. Unfortunately, disconnections are a fact of life in online poker, a risk we all assume by playing. Hopefully they can do something that can prevent this from happening in the future. I lost a lot of equity over the years due to disconnects, so I feel your pain.

    Nate- you are being a little too politc here.

    Anyone that plays on bodog knows that on occasion, some combo of their crappy software and their server feed lags so badly that you cannot do anything on your tables until it resolves. On occasion it will be only one of the 4. It has happened to me too. I am sure it has happened to you also.

    We all know that they will take a standard party line saying that they are not responsible for our internet connections and are also not at fault for the way their data gets slowed/not slowed as it routes between them and you. I once had this exact argument with them that OP is having. In the end I had to agree that noone has any control over the packets and that there was no logical explanation for one table getting fucked up while the others were fine... other then the particular packet route for that feed was slowed.

    Now while that is true, it's also a pile of crap. Since their site is the only one that this has ever happened to me on.. and their site is the one that lags/ locks-up on the regular 1000% more often then anyone else.

    What will screw OP in the end is that he manually DC'd, which they will see as a DC and blame on him. When had he not DC'd but rather tried waiting it would show a timeout. Even if it timed out, you'd still be screwed OP they aren't going to help you unless you can try during the day to get a supervisor and bitch them out big time.

    Sad fact of life is that if you don't want this to happen, you really can't play more then 2 tables there at most... and that still doesn't guarantee you that it won't happen. So if you are that bothered by it, you are going to have to play elsewhere. Not being harsh, I just no you will get no justice from them and they will neither take responsibility nor improve their software or connectivity....
     
  9. bonflizubi bonflizubi is offline

    Cambridge, MA
    United States

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    May 15th, 2010 (5/15/2010 9:40pm) in reply to erod13

     
    Originally Posted by erod13 View Post

    Please dont flame me because i play on bodog, but here it goes:

    at the river it is checked to me.People are laughing in the chat and I am getting ready to see the pot shipped to villian because I am unable to even get to showdown.

    I am pretty sure I had the best hand and I know $200 is not the end of the world. Should I take it like a man or follow through with my threat of pulling all my cash off?

    What is fucked here the most is that it folds your hand. At the least it should check your hand. All that happened in reality is that it didn't know what you wanted to do. OK, if it was your action in the river and you are first to act... time down, other guy bets etc.. then I get folding the hand.

    But in this case since you are NEVER folding (I assume no one left behind you to act) then there is no excuse whatsoever for them to fold your hand.

    That should never happen for any reason, even if you actually ripped the cord out of the wall after he checked.

    This is the line of argument that you should take. It's a problem in tourneys and cash both..... Try for a supervisor, call during the day *US time* so you get the canadian call center where they have a clue... and make the case about how you are never folding there because their is no reason too. Don't threaten them, just make it clear yo are apoplectic and how are you supposed to trust their site when this never happens anywhere else.....
     
  10. bonflizubi bonflizubi is offline

    Cambridge, MA
    United States

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    May 15th, 2010 (5/15/2010 9:43pm) in reply to Nate Avenson

     
    Originally Posted by Nate Avenson View Post

    I'll look further into this for you. The HH of the hand in question would help, please post it here. Unfortunately, disconnections are a fact of life in online poker, a risk we all assume by playing. Hopefully they can do something that can prevent this from happening in the future. I lost a lot of equity over the years due to disconnects, so I feel your pain.

    OK third post. Nate- for your next convo with them - ask them why their software runs SLOWER than anything else out there... and why it LAGS/LOCKS more then anything else out there.

    you and I know they will not do a damn thing about it and will blame it on whatever, but hopefully you won't let them bullshit you - because you know better... and because they should know that you know better then that too.

    Try it this way- even the fish need to trust that the software isnt going to F them.
     
  11. TC_Clueless TC_Clueless is offline

    Columbia, MO
    United States

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    May 15th, 2010 (5/15/2010 9:50pm) in reply to erod13

    I would start playing with screen recording running and then show that you can still access YouTube and the rest of the internet just fine. I don't play on Bodog, but it sure sounds like this rests 100% on their shoulders.
     
  12. erod13 erod13 is offline

    Saint Louis, MO
    United States

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    Joined: Dec 06

    May 15th, 2010 (5/15/2010 11:38pm) in reply to Nate Avenson

    Nate,

    It was hand # 1925061705. I appreciate any help you can give me. I play cash on bodog frequently and I asked for just the money I had invested in the pot back and they said no. I wasnt asking to win the pot although I think I had it won anyway. They said the guy one the pot because I mucked my hand when I went over it with support. Best of luck.

    Thanks!
     
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  13. erod13 erod13 is offline

    Saint Louis, MO
    United States

    Posts: 20
    Joined: Dec 06

    May 15th, 2010 (5/15/2010 11:40pm) in reply to Goal4Ziggy

     
    Originally Posted by Goal4Ziggy View Post

    Isn't there a way to get the hand history? If you did have the best hand, then you have a very legitimate complaint. There is no reason if you are checked to on the river that your hand should be folded if you disconnect. To be honest, I'd be surprised if this was the case.

    this was the case. thats how bad their software is. You get "disconnected" and your time runs out=hand mucked
     
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  14. lunarphase lunarphase is offline

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    United States

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    May 16th, 2010 (5/16/2010 5:45am) in reply to erod13

    just play on a site where u can get rakeback
     
  15. watson5j watson5j is offline

    Knoxville, TN
    United States

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    May 16th, 2010 (5/16/2010 6:02am) in reply to erod13

    Kinda same thing happened to me a little over a year ago. I was deep in the late night 20r they had or still have, I don't know, haven't played there since this happened. I raise a guy with top pair and nut flush draw and he has top pair and I make nut flush on turn and have to watch as my time just clicks down and I am forced to fold and watch as I would have been CL on FT bubble and lose half my stack on top of that. I email them but they say it wasn't a problem on their end, it was on my end, yet it wasn't. I could clearly see my time counting down and could not take any action. I closed my account the next day. I suggest you do the same.
  16. dealace1 dealace1 is offline @ UFC 115 via UB

    Mississauga
    Canada

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    May 16th, 2010 (5/16/2010 8:14am) in reply to erod13

    With my tinfoil hat on I sometimes wonder if disconnects at critical moments are forced by an insider geek.
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