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Cake Poker Network downtime on Monday, March 1st ~8:30 PM Eastern Time

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  1. Lee Jones Lee Jones is offline

    United States

    Posts: 115
    Joined: Aug 05

    Feb 26th, 2010 (2/26/2010 8:56am)

    Heads-up: Cake Network downtime Monday, March 1st ~8:30 PM Eastern Time

    Hi folks -
    Just a heads-up for those of you scheduling your sessions. Our server site in Curacao is doing a major power upgrade on Monday evening March 1st. Cake Poker (and the whole Cake Network) is going to be offline beginning around 8:30 PM Eastern Time.

    During that time, we will not be able to respond to any customer support emails. However, any emails you send during that time will be queued and we'll respond to them as soon as our servers come back online.

    We anticipate the upgrade to take no more than four hours and perhaps less.

    Thank you, of course, for your understanding and patience.

    Best regards,
    Lee Jones

    Cake Poker Cardroom Manager
  2. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Feb 26th, 2010 (2/26/2010 9:05am) in reply to Lee Jones

    Lee - Maybe have Cake send out emails to all its customer's with this notice...

    Also, miss you on the final tables of the pokerstars big tournaments announcing.. The "pros" that do it now are not usually professional..
      1 
  3. jackofpoker jackofpoker is offline

    India

    Posts: 90
    Joined: Jun 07

    Feb 26th, 2010 (2/26/2010 9:53am) in reply to jackofpoker

    What a fucked up site!
  4. xbrokenacesx xbrokenacesx is offline

    Orlando, FL
    United States

    Posts: 443
    Joined: Mar 07

    Feb 26th, 2010 (2/26/2010 9:53am) in reply to jackofpoker

    yes
     
  5. phatstak23 phatstak23 is offline

    Posts: 267
    Joined: Jul 06

    Feb 26th, 2010 (2/26/2010 9:54am) in reply to Lee Jones

    Well it's not Monday at 8:30 est and the site is down.... Sigh day off of work no kids, no wife looking for a relaxing day of grinding. Nada
  6. jackofpoker jackofpoker is offline

    India

    Posts: 90
    Joined: Jun 07

    Feb 26th, 2010 (2/26/2010 9:58am) in reply to phatstak23

    I think the cake servers decided to go down again much before the scheduled downtime.

    Lee, are you sure you guys got capable engineering team? I have not seen such high %age of outages on any other poker site.
  7. jackofpoker jackofpoker is offline

    India

    Posts: 90
    Joined: Jun 07

    Feb 26th, 2010 (2/26/2010 10:07am) in reply to xbrokenacesx

    .... still waiting!! Cashout request coming as soon as the site is back!
  8. jackofpoker jackofpoker is offline

    India

    Posts: 90
    Joined: Jun 07

    Feb 26th, 2010 (2/26/2010 10:32am) in reply to jackofpoker

    Full rebuy hour gone... and still no reply from cake support!! Wonder if the whole company got nuked or something!!
  9. jackofpoker jackofpoker is offline

    India

    Posts: 90
    Joined: Jun 07

    Feb 26th, 2010 (2/26/2010 11:22am) in reply to jackofpoker

    ... still down!!!

    How come there is no outrage!! Am I the only player playing on cake with all the other bots!! :)
  10. LarsonLarsen LarsonLarsen is offline

    Pekin, IL
    United States

    Posts: 1,359
    Joined: Nov 07

    Feb 26th, 2010 (2/26/2010 12:25pm) in reply to jackofpoker

    Why would there be outrage when you were told it was going to be down today?
  11. johnsovva_ap johnsovva_ap is offline

    Houston, TX
    United States

    Posts: 85
    Joined: Jun 09

    Feb 26th, 2010 (2/26/2010 12:33pm) in reply to LarsonLarsen

    ummmmmmm... no one said it was goign to be down today. Lee said March 1st.
     
  12. Lee Jones Lee Jones is offline

    United States

    Posts: 115
    Joined: Aug 05

    Feb 26th, 2010 (2/26/2010 12:34pm) in reply to phatstak23

    Cake Network down-time status - Friday, February 26th

    Hi folks -
    So, it turns out that our game server facility, Cyberluck, is down with a power outage. That's taken quite a few other gaming companies (e.g. Pinnacle Sports) offline as well.

    Obviously, it's an all-hands-on-deck situation down there and we're on the phone pretty much constantly with the people there. We're doing everything we can.

    This sucks, of course, and we apologize for the hassles.

    Best regards,
    Lee Jones

    Cake Poker Cardroom Manager
    Thread Starter
  13. johnsovva_ap johnsovva_ap is offline

    Houston, TX
    United States

    Posts: 85
    Joined: Jun 09

    Feb 26th, 2010 (2/26/2010 12:36pm) in reply to Lee Jones

    Thanks Lee.

    Keep us updated, you would?
     
  14. kornkid kornkid is offline

    Tampa, FL
    United States

    Posts: 820
    Joined: Apr 05

    Feb 26th, 2010 (2/26/2010 12:47pm) in reply to johnsovva_ap



    hmmmmmm............maybe someone sells a product to take care of temporary power outages......
  15. Stoneface Stoneface is offline

    Edmonton
    Canada

    Posts: 168
    Joined: Oct 07

    Feb 26th, 2010 (2/26/2010 2:36pm) in reply to Lee Jones

    Go Lee Jones Go!
  16. LarsonLarsen LarsonLarsen is offline

    Pekin, IL
    United States

    Posts: 1,359
    Joined: Nov 07

    Feb 26th, 2010 (2/26/2010 2:37pm) in reply to johnsovva_ap

     
    Originally Posted by johnsovva_ap View Post

    ummmmmmm... no one said it was goign to be down today. Lee said March 1st.

    My fault, wasn't referring to that. Cake's facebook today had announced the power problem.
  17. Lee Jones Lee Jones is offline

    United States

    Posts: 115
    Joined: Aug 05

    Feb 26th, 2010 (2/26/2010 3:30pm) in reply to kornkid

    You know, in fact, Cyberluck has its own power substation (if I understand the situation correctly) to avoid drinking the local power straight from the tap. And it's something that went wrong with that.

    As I said in the original post, this is a Humongous Deal, having taken a number of online gaming companies offline. I would like to believe that whatever it was catastrophic enough that preventing it wouldn't have been in the category of "Like duh, obviously."

    We'll probably find out more after the fact. Right now, I think everybody with an engineering degree on Curacao is probably trying to actually fix the problem.

    Best regards,
    Lee Jones

    Cake Poker Cardroom Manager
    Thread Starter
  18. thelandlord thelandlord is offline

    Toronto
    Canada

    Posts: 455
    Joined: Feb 06

    Feb 26th, 2010 (2/26/2010 3:56pm) in reply to Stoneface

     
  19. IHave2Outs IHave2Outs is offline

    Marcus Hook, PA
    United States

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    Feb 26th, 2010 (2/26/2010 4:17pm) in reply to Stoneface

    is for me
  20. mastaofkings mastaofkings is offline

    Bloomington, IN
    United States

    Posts: 520
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    Feb 26th, 2010 (2/26/2010 4:41pm) in reply to Stoneface

    same
  21. DoubleUp28 DoubleUp28 is offline

    Chicago, IL
    United States

    Posts: 1,048
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    Feb 26th, 2010 (2/26/2010 4:44pm) in reply to Stoneface

    yup
  22. mastaofkings mastaofkings is offline

    Bloomington, IN
    United States

    Posts: 520
    Joined: May 07

    Feb 26th, 2010 (2/26/2010 4:46pm) in reply to Stoneface

    other thread says its a power outage.
  23. thirstyboots thirstyboots is offline

    Charleston, SC
    United States

    Posts: 45
    Joined: Sep 06

    Feb 26th, 2010 (2/26/2010 4:54pm) in reply to Stoneface

    still out, this is the second prolonged outage in 2 days, messes up their promotion
  24. freeworld777 freeworld777 is offline

    Ireland

    Posts: 3,910
    Joined: Dec 07

    Feb 26th, 2010 (2/26/2010 4:57pm) in reply to Stoneface

    If only Lee Jones were around to post something on the first page of PD about Cake being down, then we might all have a clue whats gong on.... Lee? (oh wait..)
  25. Dissident Dissident is offline

    Posts: 8,282
    Joined: Jun 05

    Feb 26th, 2010 (2/26/2010 5:10pm) in reply to Stoneface

     
    Originally Posted by freeworld777 View Post

    If only Lee Jones were around to post something on the first page of PD about Cake being down, then we might all have a clue whats gong on.... Lee? (oh wait..)

    If only your reference was pertinent in this situation. Lets take a look at Lee's thread.

    Cake Poker Network downtime on Monday, March 1st ~8:30 PM Eastern...

    Not only is it not Monday but it's not even March. Therefore this thread is relevant outside of Lee's thread.
  26. threeven threeven is offline

    Tucson, AZ
    United States

    Posts: 18,612
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    Feb 26th, 2010 (2/26/2010 5:12pm) in reply to Lee Jones

    Did Lee Jones just drop an "LDO"?
    2
  27. johnsovva_ap johnsovva_ap is offline

    Houston, TX
    United States

    Posts: 85
    Joined: Jun 09

    Feb 26th, 2010 (2/26/2010 5:16pm) in reply to Stoneface

    im back on!
     
  28. Twelve Yr Old Twelve Yr Old is offline

    Morristown, NJ
    United States

    Posts: 95
    Joined: Aug 09

    Feb 26th, 2010 (2/26/2010 5:23pm) in reply to Stoneface

    Mhy cashier button's still broken
     1
  29. Lee Jones Lee Jones is offline

    United States

    Posts: 115
    Joined: Aug 05

    Feb 26th, 2010 (2/26/2010 5:23pm) in reply to Lee Jones

    Cake downtime update (or uptime downdate - your call)

    Hi folks -
    Things are starting to come back. The power is beginning to be restored and we are restarting the servers (and seeing if they were damaged in the crash). But we think we see the light at the end of the tunnel. A few points:
    • Your money (even six-figure balances) is 100% safe. We are running a business here and your confidence and loyalty to us is at the core of that business.
    • We will find some way of apologizing for the mess and thanking you for your patience and understanding, but that will come after we've picked up the pieces and gotten everybody back on track.
    • We appreciate, beyond words, your understanding in waiting this out. If anybody needs blood pressure meds, I've got the bottle right here.

    I will certainly update you the moment I have more useful information.

    Best regards,
    Lee Jones

    Cake Poker Cardroom Manager
    Thread Starter
  30. Dissident Dissident is offline

    Posts: 8,282
    Joined: Jun 05

    Feb 26th, 2010 (2/26/2010 5:44pm) in reply to Stoneface

     
    Originally Posted by Twelve Yr Old View Post

    Mhy cashier button's still broken

    does it just bring up a blank screen?
    If yes, Cake told me this is a browser issue and if you use firefox this can happen (not sure why). They told me to switch my default browser setting to IE.
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