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Chances of getting a refund?

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  1. frosty012 frosty012 is offline

    Delta
    Canada

    Posts: 441
    Joined: Dec 07

    Sep 6th, 2010 (9/6/2010 12:24am)

    Well, everytime I read "accidental registration" posts I kinda laugh and think to myself, "what an idiot!" Karma's a biatch though because today, while still half asleep, I registered for the $2100 turbo satty to the high rollers event thinking it said 2100 FPP to the $215 WCOOP #3.

    After I sat down and recognized 9 high stake regulars I quickly realized I fked up. I instantly e-mailed support explaining the situation and asked if I could get a refund if I never played a hand. They responded quickly but said that they couldn't investigate the situation until the tournament was over. I shot back a quick reply stating that I needed a straight answer immediately otherwise I wouldn't even have a chance to win the satellite and would have to watch $2100 blind away. Again, they responded within a couple of minutes but still told me that I'd have to wait for the tournament to finish before they could do any sort of investigation.

    For starters, I think that's pretty BS. This type of situation must have occurred many times and I feel like support could have easily told me either "ok, assuming everything you are stating is true, you will get a refund" or "no, it's your fault for registering and now you must play it out." Support basically gave me no choice but to blind away and *hope* for a refund because surely if I played a single hand I wouldn't have any sort of appeal.

    Now, I realize that it is 100% my fault for registering for the wrong tournament but I would hope that stars would respect my business enough to give me a refund or at the very least $2100 of W$. I quickly looked to see how much rake I've paid this year and the number's over $94K lol.....

    Anyways, I'm feeling pretty sick about this as I wait for a response from a supervisor...anybody else been in a similar situation? How'd it end for you? thx all, hope you're having a better day!
  2. chancew chancew is offline

    Salt Lake City, UT
    United States

    Posts: 1,209
    Joined: Dec 06

    Sep 6th, 2010 (9/6/2010 12:34am) in reply to frosty012

    Bad mistake. You'll be VERY lucky to get any kind compensation. Pay more attn next time
  3. moe86 moe86 is offline

    Milton, MA
    United States

    Posts: 1,147
    Joined: Dec 05

    Sep 6th, 2010 (9/6/2010 12:39am) in reply to chancew

    insta sit out they review hh n u get refund
     
  4. YoungVic YoungVic is offline

    Chicago, IL
    United States

    Posts: 937
    Joined: Nov 07

    Sep 6th, 2010 (9/6/2010 1:02am) in reply to moe86

    how do u check how much rake u paid in ps
  5. bonflizubi bonflizubi is offline

    Cambridge, MA
    United States

    Posts: 4,519
    Joined: Sep 07

    Sep 6th, 2010 (9/6/2010 1:04am) in reply to moe86

     
    Originally Posted by moe86 View Post

    insta sit out they review hh n u get refund


    I've made this error before (though not for that big an event) and they took care of me after the tourney was over once they saw I never played a hand. If you sat out/ didn't play I think you are pretty likely to get the refund.
     
  6. chancew chancew is offline

    Salt Lake City, UT
    United States

    Posts: 1,209
    Joined: Dec 06

    Sep 6th, 2010 (9/6/2010 1:06am) in reply to bonflizubi

     
    Originally Posted by bonflizubi View Post

    I've made this error before (though not for that big an event) and they took care of me after the tourney was over once they saw I never played a hand. If you sat out/ didn't play I think you are pretty likely to get the refund.

    Thats good to know
  7. bonflizubi bonflizubi is offline

    Cambridge, MA
    United States

    Posts: 4,519
    Joined: Sep 07

    Sep 6th, 2010 (9/6/2010 1:35am) in reply to chancew

     
    Originally Posted by chancew View Post

    Thats good to know


    though i wouldn't so it on th ereg.. they sent a harsh this is a one time favor kind of note....
     
  8. royalStud royalStud is offline

    Davenport, IA
    United States

    Posts: 465
    Joined: Dec 07

    Sep 6th, 2010 (9/6/2010 1:38am) in reply to bonflizubi

    pls keep us updated
  9. Ahurazor Ahurazor is offline

    Bathurst
    Australia

    Posts: 531
    Joined: Jan 08

    Sep 6th, 2010 (9/6/2010 2:23am) in reply to royalStud

    lol unlucky, let us know if you get the refund, incase i ever encounter something similiar ;)
    279 2
  10. R_Webb18 R_Webb18 is offline

    Cincinnati, OH
    United States

    Posts: 1,661
    Joined: Jun 07

    Sep 6th, 2010 (9/6/2010 5:22am) in reply to Ahurazor

    why is it they give you a refund if you don't play a hand and mis joined a tourney. But they won't if lets say your connection messes up. They both = there loss.
     
  11. K1d_Gr1nD K1d_Gr1nD is offline

    Knoxville, TN
    United States

    Posts: 1,210
    Joined: Mar 07

    Sep 6th, 2010 (9/6/2010 5:53am) in reply to R_Webb18

     
    Originally Posted by R_Webb18 View Post

    why is it they give you a refund if you don't play a hand and mis joined a tourney. But they won't if lets say your connection messes up. They both = there loss.

    easy to fake a connection failure..cant fake a mis reg and sit out
  12. Drewdaddy19 Drewdaddy19 is offline

    GA
    United States

    Posts: 967
    Joined: Apr 09

    Sep 6th, 2010 (9/6/2010 6:44am) in reply to K1d_Gr1nD

    I play low stakes mtts occasionally and I've had two incidents similar to yours except my misregs were the 109r and the 109 hyperturbo fml. I didnt even realize they hyperturbo misreg until the 2nd round when I got busted my some random donk named jymaster. Obviously there was no way I could get refunded for the hyperturbo but I sat out of the 109r and blinded away half my stack while emailing support 3 times and finally they respond telling me to gtfo basically. I know it was my fault but other players had made the same mistake and had been refunded so I berrated support until they refunded me. I got lucky and hope the same works out for you. GL
     
  13. Zonnywhoop Zonnywhoop is offline

    Oak Park, IL
    United States

    Posts: 73
    Joined: Aug 05

    Sep 6th, 2010 (9/6/2010 7:06am) in reply to Drewdaddy19

    Wow, suprised you had the balls to sit out and hope for refund...I woulda tried qualifying and turning my mistake into a cool 600k ; )
     
  14. joeschmo joeschmo is offline

    Posts: 1,740
    Joined: Dec 08

    Sep 6th, 2010 (9/6/2010 3:56pm) in reply to Zonnywhoop

    Same thing happened to me but for a smaller game once, stars said it was my own fault no refund but I never paid no 90 K in rake so GL.
  15. wonderdog78 wonderdog78 is offline

    Philippines

    Posts: 150
    Joined: Aug 07

    Sep 6th, 2010 (9/6/2010 4:01pm) in reply to Drewdaddy19

     
    Originally Posted by Drewdaddy19 View Post

    I play low stakes mtts occasionally and I've had two incidents similar to yours except my misregs were the 109r and the 109 hyperturbo fml. I didnt even realize they hyperturbo misreg until the 2nd round when I got busted my some random donk named jymaster. Obviously there was no way I could get refunded for the hyperturbo but I sat out of the 109r and blinded away half my stack while emailing support 3 times and finally they respond telling me to gtfo basically. I know it was my fault but other players had made the same mistake and had been refunded so I berrated support until they refunded me. I got lucky and hope the same works out for you. GL

    Same here.. I'd never have the balls to sit out like that.. pretty insane
    363 
  16. Mrfreeze53 Mrfreeze53 is offline

    Posts: 535
    Joined: Oct 07

    Sep 6th, 2010 (9/6/2010 6:17pm) in reply to frosty012

    Ive gotten refunds of up to $55 before, as long as you dident play a hand they may consider it. My rake payed wasn't 90k but I emailed them explaining that if they dident refund my money for that one tourney they would lose my annual 10k in rake, and they refunded it with the same harsh message of don't do it again, this is a one time thing. They actually refunded me again, but it was a software issue the second time.
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