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Depositing onto Carbon Poker.

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  1. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 5th, 2010 (5/5/2010 10:23am)

    I have seen some of the posts on here regarding players wanting to withdraw from Carbon and they can only use the check withdrawal. Get an E-Wallet and use it that way, faster than check.

    My problem is that I put $200 into carbon the other day, I look at my bank statement online and they have taken out $250 then another $7.50 for a international transaction charge...WTF!!!!!!! I spoke to them on live support, got someone who wasn't English and had trouble making a sentence....then to top it off he gave me somebody elses details!!! It's obvious that he was talking to more than 1 person at a time, so does that mean he was giving out my information to the other player he was talking too??

    BE CAREFUL IF YOU USE THIS SITE.
  2. CarbonAtil CarbonAtil is offline Official Carbon Rep

    Vancouver
    Canada

    Posts: 44
    Joined: Jun 09

    May 5th, 2010 (5/5/2010 11:15am) in reply to Typical

    Hi,

    If you are a US player the best withdrawal options are:

    1. eWalletxpress
    2. UseMyWallet
    3. Check - We are now using a new check processor and not arive in approximately 7-10 business days.

    Regarding the amount that was charged to your bank account, please PM me your details and I will investigate this right away.

    Although not an excuse, we have just relocated our customer support team and like any migration, there will be a few growing pains in the initial stages.

    Please PM and I will sort this out right away.

    Sorry for the inconvenience.

    Atil
    1
  3. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 5th, 2010 (5/5/2010 1:17pm) in reply to Typical

    UPDATE.

    I have now been told that they will ONLY do something if I provide them with my original bank statement. When 4 hours ago I spoke to a 'live support' agent, who a) didnt speak English very well, b) gave me someone elses account details, like i said above was obviously chatting to more than 1 person at the same time. They told me a screen shot would suffice as they can see all my information anyway.

    I know we are not talking about a lot of money $57.50 but its the principle of the matter, for all i know they could now be giving out my details to someone else.
    Thread Starter
  4. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 5th, 2010 (5/5/2010 5:33pm) in reply to Typical

    UPDATE 2:

    Complaint had to be made to the gaming commission as they are now refusing to help me solve the problem. Will keep you updated on the progress.
    Thread Starter
  5. buchiYAYO buchiYAYO is offline

    Hampton, VA
    United States

    Posts: 9,218
    Joined: May 06

    May 5th, 2010 (5/5/2010 5:49pm) in reply to Typical

    57.50 is more than 25% OF WHAT U INTENDED to spend so id say its a decent ammount of money. If I went to buy a PS3 and they were like 299....with 68 dollars in service charges, i wouldnt buy it. so u def have a right to bish.
  6. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 6th, 2010 (5/6/2010 10:33pm) in reply to buchiYAYO

    No, I know, you are absolutely correct, I do, but my main bish is that

    a) i didn't authorize them to take the money they did, therefor technically they have committed fraud and are not doing much to solve the issue.

    b) they gave me someone elses chat transcript, again, that's a MAJOR security issue wouldn't you say?
    Thread Starter
  7. armymedik1 armymedik1 is offline

    Killeen, TX
    United States

    Posts: 299
    Joined: May 09

    May 7th, 2010 (5/7/2010 1:43am) in reply to Typical

    Yeah you have def got a legit beef, id be pissed about $57 too...did you pm the carbon dude, he seemed willing to help you man
  8. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 7th, 2010 (5/7/2010 11:47am) in reply to armymedik1

    I did PM the carbon 'dude' lol. however as im sure you can all understand, i will only give him my carbon screen name, nothing more for obvious security, however he has not got back to me.

    I have shad this escalated to a manager level now, also with the gaming commission, what they are now saying is the the $57.70 is a charge made by my bank that it nothing to do with the.

    Below are the transactions you can clearly see the difference, please also be aware that i only authorized them to take $200, i understand (although not happy) is nothing to do with carbonpoker.

    <table id="DDATransactionTable" summary="Table displays account activity transactions. Links enclosed in parentheses denote content related to the primary content of the table." cellpadding="0" cellspacing="0" width="574" height="40"><tbody><tr><td headers="postedHeader dateHeader">05/04/10</td><td headers="postedHeader descriptionHeader">CHECK CRD PURCHASE 05/01 CNFONPART18773035801 SINGAPORE SG 4XXXXXXXXXXXXXX3 124040009228404 ?MCC=5045 122105278DA

    And this is the charge made by my bank

    <table id="DDATransactionTable" summary="Table displays account activity transactions. Links enclosed in parentheses denote content related to the primary content of the table." cellpadding="0" cellspacing="0" width="456" height="66"><tbody><tr><td headers="postedHeader dateHeader">05/04/10</td><td headers="postedHeader descriptionHeader">INTERNATIONAL PURCHASE TRANSACTION FEE 4XXXXXXXXXXXXXX3 124040009228404 ?MCC=5045 122105278DA

    And finally, the receipt from my carbon account clearly showing only $200 deposited.

    <table><thead> <tr><th>Ref #</th><th>Type</th><th>Method</th><th>Date</th><th>Status</th><th>Reason</th><th>Amount</th></tr></thead> <tbody><tr><td>#3018244</td><td>deposit</td><td>VISA</td><td>2010-05-04</td><td>approved</td><td>Transaction approved.</td><td><span>$200.00</span></td></tr></tbody></table>
    </td><td headers="postedHeader depositsConsumerHeader"></td><td headers="postedHeader withdrawalsConsumerHeader">$7.50 </td></tr></tbody></table>
    </td><td headers="postedHeader depositsConsumerHeader"></td><td headers="postedHeader withdrawalsConsumerHeader">$250.00

    </td></tr></tbody></table>
    Thread Starter
  9. Typical Typical is offline

    Lake Havasu City, AZ
    United States

    Posts: 16
    Joined: Apr 10

    May 9th, 2010 (5/9/2010 1:55pm) in reply to Typical

    YET ANOTHER BS line they are feeding me.

    NOW they are saying that IF its a duplicated funds withdrawal from my bank they need to see proof, which i cant give them because thats not what happened.

    I am TOTALLY losing my rag now, im at my whits end with this feeble excuse for a company, anyone have any ideas???
    Thread Starter
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