Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

Did Full Tilt go down for anyone night of 10/30 morning 10/31? GRRRRR BAD tilt Support

Reply to Thread
  1. SpreadicuS SpreadicuS is offline plz slowroll

    Santa Cruz, CA
    United States

    Posts: 371
    Joined: Sep 06

    Nov 3rd, 2007 (11/3/2007 11:22pm)

    Full tilt was down for my night of 10/30. Everyone i was on IM with across the world was unable to log on.

    I was at the ft of a turbo sat in position to win it.

    by the time i was able to log back in it was over. All i have recieved is canned responses. thought I would post them.

    Hello Daniel,

    Thank you for contacting Full Tilt Poker Support.

    We understand the frustration players are facing with the connection
    issue approximately 2am EST on October 31st. I would first like to
    apologize for the inconvenience and that you and many other players had
    to endure during that time.

    On October 31st there was an ISP outage that caused a large amount of
    disconnections from Full Tilt Poker, by the time the connection was
    re-established many players were already taken out of tournaments and
    hands in which they were playing. We have spent the past few days
    reimbursing players for their losses and apologizing for the issue. With
    that being said please note that the ISP was where the outage occurred,
    as Full Tilt Poker's servers did not experience any connection issues at
    the time.

    We are unsure of what ISP exactly had issues, due to the nature of the
    Internet, all connections travel through servers held by Internet
    Service Providers. Each area has a major ISP and generally two or three
    alternatives for customers who do not live close enough to the 'hub' of
    a large ISP. During the time of the major ISP outage, all players whose
    connection travelled through their servers were split. When a connection
    is split it tries to find an alternative route to its destination,
    however since many connections are also trying to find alternative
    routes causing a surge of movement it almost creates a form of traffic
    as they are all trying to get to the same place, through similar routes.

    With that being said when an issue such as this occurs, Full Tilt Poker
    goes through and takes note of all players online at the time. With that
    notice of all players we review the tournaments and players to find if
    they were disconnected, if so we determine the proper course of action.

    I will also give you a link, incase in the future you are ever unsure if
    the issue is on Full Tilt Pokers end. Below is a link to our server
    status page:

    http://www.fulltiltpoker.com/systemStatus.php

    Another link below will help further to explain how the Internet
    infrastructure works:

    http://computer.howstuffworks.com/in...astructure.htm

    Again, we apologize for the inconvenience this has caused you and all
    players who enjoy playing here at Full Tilt Poker. We wish you the best
    of luck, and hope that this has helped explain the situation.

    Regards,

    Meghan
    Supervisor
    Full Tilt Poker Support
     
  2. swd805 swd805 is offline

    CA
    United States

    Posts: 2,250
    Joined: Aug 07

    Nov 4th, 2007 (11/4/2007 1:05am) in reply to SpreadicuS

    yes it did they should refund u
  3. SpreadicuS SpreadicuS is offline plz slowroll

    Santa Cruz, CA
    United States

    Posts: 371
    Joined: Sep 06

    Nov 4th, 2007 (11/4/2007 1:35am) in reply to SpreadicuS

    bump
     
    Thread Starter
Reply to Thread

Similar Threads