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Emergency need to contact an important UB rep about Aruba

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  1. RandALLin RandALLin is offline

    Playa del Carmen
    Mexico

    Posts: 264
    Joined: Jun 06

    Sep 30th, 2007 (9/30/2007 12:17am)

    Due to my mother's state of health I will not be able to go to Aruba. Can UB somehow refund my buy in or roll it over to next year? This is a very stressfull emergency and I'd appreciate if someone could get back to me ASAP. PM me anything if you can help, thanks.
    447 
  2. Mr_BigQueso Mr_BigQueso is offline

    Melbourne
    Australia

    Posts: 6,132
    Joined: Mar 07

    Sep 30th, 2007 (9/30/2007 12:34am) in reply to RandALLin

    randal ub ran me around in circles to talk to their tourney people.

    this email is the best way to contact the aruba tournament people:

    <span id="_user_tourneydirector@absolutepoker.com">tourn eydirector@absolutepoker.com

    ub support told me to email that and that they were expecting my email and they got back to me almost immediately, because i had to make arrangements due to an inflexible exam date.

    good luck, hope your mother gets better, and everythign works out
    </span>
    572 1
  3. bigfatstub bigfatstub is offline

    Arizona City, AZ
    United States

    Posts: 1,237
    Joined: Mar 06

    Sep 30th, 2007 (9/30/2007 12:34am) in reply to RandALLin

    I have had some luck e-mailing these email addresses. I have gotten responses within min doing it.,

    deposits@ub.com
    ultimatevip@ub.com
    cashier@ub.com

    They wont be able to help you directly. But they get it to the people you need right away.

    ******** Edit I hope everything is ok with your mother. *****************
  4. RandALLin RandALLin is offline

    Playa del Carmen
    Mexico

    Posts: 264
    Joined: Jun 06

    Sep 30th, 2007 (9/30/2007 12:40am) in reply to bigfatstub

    Thanks I emailed the address you gave me queso and I'll check in tomorrow when I wake up.
    447 
    Thread Starter
  5. SowersUNCC SowersUNCC is offline

    Westlake Village, CA
    United States

    Posts: 2,214
    Joined: Jan 07

    Sep 30th, 2007 (9/30/2007 1:51am) in reply to RandALLin

    Sorry to hear =\ hope your mom gets well sir.
     
  6. Anbessa Anbessa is offline

    CA
    United States

    Posts: 2,582
    Joined: Oct 05

    Sep 30th, 2007 (9/30/2007 2:06am) in reply to SowersUNCC

    I truly hope your mom gets better soon sir
    1
  7. bikocruz bikocruz is offline

    Posts: 1,041
    Joined: Jun 06

    Sep 30th, 2007 (9/30/2007 2:08am) in reply to RandALLin

    Srry to hear that, hope things turn out alright.
  8. JackimusPrime JackimusPrime is offline

    Irvine, CA
    United States

    Posts: 1,255
    Joined: Jun 05

    Sep 30th, 2007 (9/30/2007 2:29am) in reply to bikocruz

    Lets hope UB does the right thing here. And hope your mom is/will be ok
  9. RandALLin RandALLin is offline

    Playa del Carmen
    Mexico

    Posts: 264
    Joined: Jun 06

    Sep 30th, 2007 (9/30/2007 2:22pm) in reply to JackimusPrime

    Sigh, Queso I emailed the address you gave me and this is the standard automated response I guess.

    <pre><tt><script type="text/javascript" defer="defer"> YAHOO.Shortcuts.hasSensitiveText = false; YAHOO.Shortcuts.sensitivityType = []; YAHOO.Shortcuts.doUlt = false; YAHOO.Shortcuts.location = "us"; YAHOO.Shortcuts.lang = "us"; YAHOO.Shortcuts.document_id = 0; YAHOO.Shortcuts.document_type = ""; YAHOO.Shortcuts.document_title = ""; YAHOO.Shortcuts.document_publish_date = ""; YAHOO.Shortcuts.document_author = ""; YAHOO.Shortcuts.document_url = ""; YAHOO.Shortcuts.document_tags = ""; YAHOO.Shortcuts.annotationSet = { "lw_1191176271_0": { "text": "Aruba", "extended": 0, "startchar": 66, "endchar": 70, "start": 66, "end": 70, "extendedFrom": "", "predictedCategory": "PLACE", "predictionProbability": "0.985079", "weight": 0.35, "type": ["shortcuts:/us/instance/place/aw/country", "shortcuts:/us/instance/place/destination"], "category": ["PLACE"], "context": "you for contacting us. Unfortunately all Aruba transactions from our side are closed,", "metaData": { "geoArea": "182.314", "geoCountry": "Aruba", "geoIsoCountryCode": "AW", "geoLocation": "(-69.963989, 12.51835)", "geoName": "Aruba", "geoPlaceType": "Country", "type": "shortcuts:/us/instance/place/aw/country" } }, "lw_1191176271_1": { "text": "Aruba", "extended": 0, "startchar": 153, "endchar": 157, "start": 153, "end": 157, "extendedFrom": "", "predictedCategory": "PLACE", "predictionProbability": "0.998681", "weight": 1, "type": ["shortcuts:/us/instance/place/aw/country", "shortcuts:/us/instance/place/destination"], "category": ["PLACE"], "context": "closed, all transactions are now only allowed in Aruba. We apologize unfortunately a first seat into", "metaData": { "geoArea": "182.314", "geoCountry": "Aruba", "geoIsoCountryCode": "AW", "geoLocation": "(-69.963989, 12.51835)", "geoName": "Aruba", "geoPlaceType": "Country", "type": "shortcuts:/us/instance/place/aw/country" } }, "lw_1191176271_2": { "text": "Aruba", "extended": 0, "startchar": 206, "endchar": 210, "start": 206, "end": 210, "extendedFrom": "", "predictedCategory": "PLACE", "predictionProbability": "0.971284", "weight": 1, "type": ["shortcuts:/us/instance/place/aw/country", "shortcuts:/us/instance/place/destination"], "category": ["PLACE"], "context": "We apologize unfortunately a first seat into Aruba is not transferable, nor refundable. If you", "metaData": { "geoArea": "182.314", "geoCountry": "Aruba", "geoIsoCountryCode": "AW", "geoLocation": "(-69.963989, 12.51835)", "geoName": "Aruba", "geoPlaceType": "Country", "type": "shortcuts:/us/instance/place/aw/country" } } }; YAHOO.Shortcuts.overlaySpaceId = "97546169"; YAHOO.Shortcuts.hostSpaceId = "97546168"; </script>

    Dear Mr.Randall

    Thank you for contacting us.

    Unfortunately all <span id="lw_1191176271_0">Aruba</span> transactions from our side are closed, all
    transactions are now only allowed in <span id="lw_1191176271_1">Aruba</span>. We apologize unfortunately a
    first seat into <span id="lw_1191176271_2">Aruba</span> is not transferable, nor refundable.

    If you have any further questions or requests, please do not hesitate
    to contact us again.

    Regards
    Juan Sarmiento Len
    Tournament Support</tt></pre>
    447 
    Thread Starter
  10. ActionJeff ActionJeff is offline

    Boston, MA
    United States

    Posts: 3,943
    Joined: Oct 05

    Sep 30th, 2007 (9/30/2007 2:26pm) in reply to RandALLin

    Randall,

    talk to ShaunDeeb, he can hook you up with a contact number
    1
  11. cashdaddy69 cashdaddy69 is offline

    Greenville, NC
    United States

    Posts: 929
    Joined: Jul 05

    Sep 30th, 2007 (9/30/2007 2:38pm) in reply to ActionJeff

    shaundeeb should have unlimited pull with UB
  12. Mr_BigQueso Mr_BigQueso is offline

    Melbourne
    Australia

    Posts: 6,132
    Joined: Mar 07

    Sep 30th, 2007 (9/30/2007 3:23pm) in reply to ActionJeff

    gl randal. maybe you can come into contact with one of the players already down there to help you get in touch with them in person, but yea, try shaundeeb. gl.
    572 1
  13. Jack Tupp Jack Tupp is offline

    Posts: 187
    Joined: Aug 07

    Sep 30th, 2007 (9/30/2007 3:48pm) in reply to RandALLin

    Will these options work? I'm just throwing them out there:

    1. Randall, you could possibly try this- Call the Kahnawake Gaming Commission as I believe they have control over UB or used to. Their number in Canada is (450)635-1139. I didn't try to contact them, hopefully this is still their contact number as I found it in a forum online. Maybe call them, and tell them the unfortuante situation and maybe they have a direct contact number to one of their represenatives carrying an international cell phone in Aruba or a direct contact with them at the hotel.

    2. Call 1-866-605-0311 that is the only UB support number I found. I called them a while back and they are a third party company based out of San Jose, Costa Rica to take calls and support UB members. They may have an emergency contact phone number of a UB rep or tourney director currently in Aruba.

    Best of luck to you in contacting them. We all hope that your mother gets better and God Bless you and your family. Take care.
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