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Epassporte "having technical difficulties with checking accounts"

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  1. pokercg1000 pokercg1000 is offline

    Rochester, NY
    United States

    Posts: 3
    Joined: Aug 07

    Sep 4th, 2007 (9/4/2007 11:31am)

    I just attempted to make a withdraw to my bank account from epassporte and after processing it just said "Failure." So after calling Epassporte and being on hold for 20 minutes...the lady said that they were having some difficulties with checking account withdrawals and it should be fixed within 24-48 hours. Just seemed very odd. Anyone else try to withdraw to bank account today and have it not go through?
  2. starbury starbury is offline

    San Antonio, TX
    United States

    Posts: 43
    Joined: Sep 06

    Sep 4th, 2007 (9/4/2007 11:54am) in reply to pokercg1000

    i have been going through the same thing!!! same thing haapened twice (it said failure). third time it went through, but never made it to my bank acct. i called and they said it failed on thier end and they would have an answer in 24-48 hrs. i called back and they said it should be in my acct by the end of the day, no dice. i called back and the rude lady said it was an open ticket and it would be 7 - 10 days till its back in my epassporte acct, not my checking acct. so tommorrows nine days and im going to call back. thank god echeck is back in business!
  3. MUPokerPlayer MUPokerPlayer is offline

    MO
    United States

    Posts: 17,488
    Joined: Feb 05

    Sep 4th, 2007 (9/4/2007 11:57am) in reply to pokercg1000

    i'd get the epassporte visa card, so you hopefully never have to rely on their horrible excuse for customer support.

    I can have up to $600, as early as 2 minutes after it appears in my epassport account (2 minutes is how long it takes to get to the nearest ATM).
  4. pokercg1000 pokercg1000 is offline

    Rochester, NY
    United States

    Posts: 3
    Joined: Aug 07

    Sep 4th, 2007 (9/4/2007 12:32pm) in reply to MUPokerPlayer

    Yea i just went that route and ordered the card, but im not gonna get it for 2 weeks!
    Thread Starter
  5. TPayneWins TPayneWins is offline

    Oklahoma City, OK
    United States

    Posts: 99
    Joined: Jun 06

    Sep 4th, 2007 (9/4/2007 3:19pm) in reply to pokercg1000

    Yes I tried withdrawing via US Bank account yesterday and and today and it says "Failure". I called them 10 minutes ago and they said it would be fixed by tonight. And if you are on hold for more than 5 min just hang up and call back and they answer immediately. Terrible customer support but its all we got.
  6. wowswift wowswift is offline Fold to cash, skeet to win.

    Posts: 22,304
    Joined: May 05

    Sep 4th, 2007 (9/4/2007 3:42pm) in reply to TPayneWins

    yeah i just emailed and got the same answer. suckers for using the phone.
  7. pango0274 pango0274 is offline

    Washington, PA
    United States

    Posts: 4
    Joined: Jul 07

    Sep 4th, 2007 (9/4/2007 4:14pm) in reply to wowswift

    I made a withdraw early yesterday morning with success to my bank, Tried another this afternoon and got the failure notice, Hope it's fixed soon
     
  8. TPayneWins TPayneWins is offline

    Oklahoma City, OK
    United States

    Posts: 99
    Joined: Jun 06

    Sep 4th, 2007 (9/4/2007 9:13pm) in reply to pokercg1000

    I just withdrawled successfully 5 minutes ago so hopefully its fixed now and works for everyone else.
  9. AawwNutz AawwNutz is offline

    Lewisville, TX
    United States

    Posts: 1,218
    Joined: Feb 05

    Sep 4th, 2007 (9/4/2007 9:57pm) in reply to pokercg1000

    I've had my EPassPorte account frozen since July 22nd because I went over some arbitrary $ limit. I sent them a copy of my ID on July 22nd, and six weeks later, I'm still in their 7-10 day waiting period.

    They are the world's worst company and will be out of business if the US permits online poker.
     
  10. TPayneWins TPayneWins is offline

    Oklahoma City, OK
    United States

    Posts: 99
    Joined: Jun 06

    Sep 5th, 2007 (9/5/2007 2:22am) in reply to AawwNutz

    I had mine froze for 2 months. I sent them everything they requested. Then they kept asking for more stuff. After 3 weeks the last thing they said they needed was a voided check. I sent that in and waited 2 weeks and got no reply. Then they said they never recieved it. I sent it again from 3 different emails and it took them another 3 weeks to acknowledge they recieved it. After 62 days and 20+ phone calls, my account was finally unlocked. GL with yours.
  11. VINNY VT VINNY VT is offline

    Blacksburg, VA
    United States

    Posts: 851
    Joined: Mar 06

    Sep 5th, 2007 (9/5/2007 9:18am) in reply to pokercg1000

    I dont use their checking withdraw anymore, had the same problem and it took me forever to get my money refunded. Epass withdraw is a joke.
  12. NicholasJ NicholasJ is offline

    Portland, OR
    United States

    Posts: 105
    Joined: Feb 05

    Sep 5th, 2007 (9/5/2007 4:51pm) in reply to pokercg1000

    well what the hell are my other options? I play exclusively on FTP.
     
  13. pokercg1000 pokercg1000 is offline

    Rochester, NY
    United States

    Posts: 3
    Joined: Aug 07

    Sep 5th, 2007 (9/5/2007 5:11pm) in reply to VINNY VT

    Epass in general is horrible...I finally got my withdrawals to work, the fees are unbelievable
    Thread Starter
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