[dhubermex Senior Writer]

On Wednesday evening, we'll be interviewing Full Tilt Poker representative ftpdoug, using questions/feedback posted exclusively in this thread. If you have a suggestion for ftpdoug/Full Tilt, please post it here, and we will do our best to address it in the written interview.

Thank you for your participation, and thanks to ftpdoug for taking the time to field feedback from PocketFivers.

<title>Enter text here.</title>*interview conducted -- see front page article*

Check out ftpdoug's responses to your questions.

[Adam Emperor]

I've heard that FTPdoug is actually not an individual (nor is he named Doug), but rather a group of people who handle forum responses? I feel I should be compensated for this. Please explain how FTP will pay me for me thinking that he was one person when he was actually several?

[bohemian119 BANNED MONEY TRANSFER SCAMMER]

this should be good.

why did my hole cards suddenly become unseeable the other day?

can we have a legitimate answer as to why you guys spend so much $$$ on advertising and sponsoring pros when it's widely known you have the worst customer support(if you can even call it that) of any major site?

[DeaconMike]

Are you guys going to ever step up and do a better job with customer support? Such as faster email response?

[N 82 50 24 herp derp derp]

 

Originally Posted by Adam

I've heard that FTPdoug is actually not an individual (nor is he named Doug), but rather a group of people who handle forum responses? I feel I should be compensated for this. Please explain how FTP will pay me for me thinking that he was one person when he was actually several?

I believe one of the people posting on the ftpdoug account had the middle name of doug. Which obviously lowers how much compensation you should receive for said deception.

[cmitch]

Can he share any info on the "new rewards program"? When is it going into effect? What are some (even just teaser) details on the new program? How will it effect Iron Man, RB, etc?

Grill him relentlessly for details!! :)

From the 2/2 FTP answers thread (on Full Tilt's forum), FTPDoug said,

"<span>2. Also what is the new rewards program? When is it coming out?

- Nothing new to announce on this front, sorry."</span>

[chron6866]

 

Originally Posted by N 82 50 24

I believe one of the people posting on the ftpdoug account had the middle name of doug. Which obviously lowers how much compensation you should receive for said deception.

LOL.

Why do you guys magically grant some of your existing users rakeback but continue to act like you can only get it as a new user. I for one have emailed back n forth for over a year WITH NO LUCK, yet I know of many users who were in the same situation as me, suddenly recieve rakeback. Can you explain this process and why some are granted RB and some are not?

With all of the promotional campaign's to attract new users to sights and rewards programs, What insentive does FTP actively provide its existing users to continue to play on their site? I lose 1000's every year because of no rakeback/rewards program!!

Its pretty ridiculous. I've played on your site for more than 5 years and "new users" get to reap this benefit and I don't?

Plz explain this to me from a business standpoint/perspective.

Go.

[H0LDiT]

Is Fulltilt poker ever gonna introduce a 'hide player' feature like stars has?

some players such as myself would like to be able to play and others not know im actually online

also why dont Fulltilt have HU cash tables for all levels? why does it only start at .25/.50c ?

[wackyJaxon Admin X]

1) Any plans to upgrade support?
2) Any plans to run another "Take 2" promotion?
3) Was Islidur1 compensated when a known pro on your site was data mining against him for huge money?
4) Any plans to introduce games in other currencies (specifically Euro)?
5) How many people have posted under FTPDoug and how many times has "FTPDoug" been banned from P5's for having multiple people use the same account?

[dhubermex Senior Writer]

 

Originally Posted by chron6866

LOL.

Why do you guys magically grant some of your existing users <a href='http://www.pocketfives.com/visit/rakeback/' target='blank'>rakeback</a> but continue to act like you can only get it as a new user. I for one have emailed back n forth for over a year WITH NO LUCK, yet I know of many users who were in the same situation as me, suddenly recieve rakeback. Can you explain this process and why some are granted RB and some are not?

With all of the promotional campaign's to attract new users to sights and rewards programs, What insentive does FTP actively provide its existing users to continue to play on their site? I lose 1000's every year because of no <a href='http://www.pocketfives.com/visit/rakeback/' target='blank'>rakeback</a>/rewards program!!

Its pretty ridiculous. I've played on your site for more than 5 years and "new users" get to reap this benefit and I don't?

Plz explain this to me from a business standpoint/perspective.

Go.

Thanks for bringing this up. If our readers would like more information on this, please consult the Combined Thread and our FAQ regarding rakeback for existing Full Tilt accounts. For the sake of this thread staying on topic, please post all issues regarding rakeback on an existing Full Tilt account in that thread.

[Diggs]

 

Originally Posted by cmitch

Can he share any info on the "new rewards program"? When is it going into effect? What are some (even just teaser) details on the new program? How will it effect Iron Man, RB, etc?

Grill him relentlessly for details!! :)

I would also like to know about this.

I can easily put in 5000 FT points worth of volume in a couple days but can't always get 200 FT points 25 days in a calendar month to qualify for Ironman due to work / family / social commitments.

I think FTP is missing out on a lot of extra rake they could be taking in from people like myself who grind a lot but can't everyday. I myself have nearly 9000 points for the first half of February alone (with a 9-5) and many of those days are just enough to get my 200 points for the day. If there was a monthly / yearly program in place I would think FTP would get a lot more volume from customers like myself.

Also, I would like to know if FTP plans on doing their "Race to the Main Event" promotion they've done in previous years and if so approx. when it will launch.

One more thing....any chance you want to throw a Rush Poker Bonus my way?

Thanks Doug!

[Goldenad]

i understand hour-long late reg is in the works, but why was late registration reverted back to what it was pre Double Week when guarantees were wildly smashed? FTP's response was that some people might not like it that others can late reg, which obviously contradicts late reg in the first place

[iatetheredcrayon]

why does your support staff dodge issues concerning software, etc by blaming it on users at first, then later come back with updates, admitting they were actually issues?

when will the support response times improve?

do you guys ever read the forums and seriously consider what people beg and plead for you to add/fix?

[cmitch]

Can you please reduce late reg for super turbos to 5 mins or less? It is currently 10 mins, which seems kind of crazy for a super turbo.

[mtstackin88]

 

Originally Posted by cmitch

Can you please reduce late reg for super turbos to 5 mins or less? It is currently 10 mins, which seems kind of crazy for a super turbo.

this request makes less than no sense. make it hour long late reg imo

[cmitch]

 

Originally Posted by mtstackin88

this request makes less than no sense. make it hour long late reg imo

Please re-read my question. I was talking about late reg for SUPER TURBO MTTs

[The Worm]

How come when I emailed support about someone openly admitting that multiple people use the same account I never got an answer after 3 months? When I ask how the investigation is going, I get the same cookie cutter response "we're unable to divulge information in an ongoing investigation". THen I ask if the investigation is actually ongoing or has it been closed, do they tell me they cant give me any information whatsoever.

I am a player contributing thousands of dollars a year in rake, yet I feel like I am not being protected. When I ask questions about being cheated out of money, I am never given any answers. Isn't the rake I am paying suppose to buy me some protection? Why am I not allowed to ask any questions?

[The Worm]

 

Originally Posted by mtstackin88

this request makes less than no sense. make it hour long late reg imo

I dont even think super turbos last an hour. Your response makes even less sense.

[hutch1220]

 

Originally Posted by cmitch

Please re-read my question. I was talking about late reg for SUPER TURBO MTTs

lol i think it makes sense.....in a super turbo you only get 300 chips so if you register an hour late when the blinds are more than your starting stack, you are either going to double up or gg. more people = more money. so ya i praise leaving it open an hour for super turbos

[hutch1220]

fix customer support.

[Diggs]

lol people who late reg for super turbos are practically donating money to the prizepool.

Allow late reg for a half hour in super turbos. =)

[mtstackin88]

 

Originally Posted by Diggs

lol people who late reg for super turbos are practically donating money to the prizepool.

Allow late reg for a half hour in super turbos. =)

bingo

[ApesAreFun Moderator/Euro Donk]

 

Originally Posted by cmitch

 

Originally Posted by mtstackin88

this request makes less than no sense. make it hour long late reg imo

Please re-read my question. I was talking about late reg for SUPER TURBO MTTs

Yeah. We still want 1 hr late-reg tho!

[SpankyHamm]

Tournament Suggestions:
- $24+2 turbo MTT's
- There is a general lack of O8 MTT's at varying levels.
- Replace the 5 PM $24+2 PLH game with a rotation of other events - HORSE, Razz, PLO, Limit, PLO8, Limit Holdem and PLH.

Customer Service Suggestions:
- Get a phone number
- Respond to URGENT requests urgently

Software
- Introduce a bunch more avatars - there haven't been any new ones in over a year
- When you get moved from one table to another, the old window should close
- Normalize your late registration rules (Guarantees - through 5th level, Non-Guarantees - through 2nd level, Satellites - through 1st level)

[R_Webb18]

daily dollar turbo on some nights!

[freeworld777]

a live chat would be better than a phone number (lets face it, they're never going to open a phoneline but a live chat is more realistic and out of respect for paying customers there should be at least one of the two)

would be great to see a few turbo 45's and 180's to rival the stars games, copy it but do it better (and you'll never go wrong)

[GB2005]

Ask him how the red sox did last year.

[NechitaCC]

How do you become eligible for the Bank Transfer? I tried to cashout, gave all my info, pressed process once done and it immediately told me i was declined?

How do i fix this?

[cmitch]

 

Originally Posted by ApesAreFun

Yeah. We still want 1 hr late-reg tho!

OK. I guess I should re-phrase it then to read super turbo mtt sats. I played one today and it ended in 30 mins. By the time late reg was closed there were seats being awarded to more than half of the remaining players.

I agree on the super turbo mtts...keep it open as long as they want as long as the tourney isn't near the money bubble.

[JON STAMOZ]

oh and

if my tables don't start closing when I'm moved ... I'm going to quit playing on your site