So cudos to FT, finally. after about a dozen messages at the weekend
they gave me my account back and cashed out my BR.

Want to thank them for reviewing and resolving this. Guess I am one of the lucky 0.01%

Thanks Full Tilt.

So I tried to cashout from full tilt yesterday, first time.
It was declined.
I send them a note, they closed my account, wtf.

Now they won't respond about how I get my bankroll off the site.

They told me I had duplicate accounts. I had an original account with them that was hacked and my b/r stolen, twice. I asked them to close it, asked for their permission to open a different account, they agreed.

They took plenty of my deposits, first time I want to cash out, they steal my money and close my account.

Bunch of Mothers, won't respond to my emails.
Anyone got a suggestion how to resolve this, or do I get my lawyer to deal with it.

If you explain to fulltilt that you had a previous arrangement with them about opening a new account, and thats true then you will get ur account reinstated im sure.

MAing c__t

 

Originally Posted by kwoods

Was going 2 deposit 2 play in the series but all i keep on seening is this kind of shit so i didnt even bother..

FT is legit, unless you cheat or did something wrong it will get cleared up

I don't play on FT anymore only because stars has way better customer service. I doubt a lawyer would do you any good. You might try to contact Doug on 2+2. That might be a way to get it resolved. I would avoid using the word stolen when contacting him though.

Do you have your orginal emails that can verify they agreed to a new account? If so, include those with your communication with them.

99.99% of the time in a case like this the OP doesn't explain the whole story and 99.99% the person did something agaisnt the TOS.

Think I'll write to Barney Frank, as well as my lawyer, let him know of some additional thoughts for his proposed legislation to stop these companies ripping off their customers.

I'm just frustrated, because i want to deal with this, and am getting no response from them. Its not a lot of cash, $500, but it was my first cashout, so it's a big deal for me.

I'll wait til i hear from them and let you know if it gets resolved.

I am going through exactly the same thing. Been waiting three days for a response to about 6 emails. If you know the login info to this old account it will speed up the process. In my case I do not since it hasnt been logged into since the day I created it 5 years ago. I lodged a complaint with the kahnawake gaming commission and pm fulltiltdoug, FTP obviously is not gonna respond to my emails. They told me they would respond to my original email address only although it has been closed for years and they know this. So if thats all they will do they are telling me to go fuck myself. They said its for my protection, well where was my protection when I made the second account and deposited? I am sure it flagged there system then but they were the ones getting the money! This original account for me has zero stats Ive never used it. It was made to basically look at the software not to play poker and forgotten until 5 years later when I decided to play ON FTP.

 

Originally Posted by gr8angler

I am going through exactly the same thing. Been waiting three days for a response to about 6 emails. If you know the login info to this old account it will speed up the process. In my case I do not since it hasnt been logged into since the day I created it 5 years ago. I lodged a complaint with the kahnawake gaming commission and pm fulltiltdoug, FTP obviously is not gonna respond to my emails. They told me they would respond to my original email address only although it has been closed for years and they know this. So if thats all they will do they are telling me to go fuck myself. They said its for my protection, well where was my protection when I made the second account and deposited? I am sure it flagged there system then but they were the ones getting the money! This original account for me has zero stats Ive never used it. It was made to basically look at the software not to play poker and forgotten until 5 years later when I decided to play ON FTP.

that's pretty fucked if its true. If it was an old yahoo or hotmail account you can get that info back, or just spoof the email address. (I saw this on Law & Order) :)

Common sense please....lol at getting your lawyer to deal with this.

if u r telling the truth just send an email to full tilt and they will have it resolved. Hacked and b/r stolen twice? really? thats pretty bad on ur part. maybe do not have ur password as password and do not share it with others. Secure you network also maybe.

Common sense always pervails..but ty for crying for no reason

This is what happened with me. i created an account and forgot about it. I made a new 1 and when I went to cash out it got flagged as being a second account. They gave me the directions and procedures I needed to follow to close the new account and move back to my original 1. Just give them time and they will get it correct, unless you have failed to mention something to us.

talking about writing to barney frank and whatever just makes you look like a douche. as you see from the posts above IF your telling the truth, and theres nothing your leaving out, this will be resolved. Like Jen said, FT is not in the business of screwing people over just for shits and giggles

I got my knocked out a pro shirt in less than three weeks...customer service A+

OP,

Not so much from your original post, but from subsequent posts in this thread, you sound like a hot-headed, immature punk.

Keep flipping out, mass emailing FTP's customer support, which the entire world knows is slow. Sending 10 emails is no better than sending 1. They got it, and they will respond when they have researched and come to a decision. The reason this issue never came up until you tried to withdraw, is b/c withdrawing is the action that sends up a red flag, so that is the time when things get looked into. This isn't a case of them being cool with deposits but not withdrawals, its a case of deposits don't trigger red flags, withdrawals do. You should be able to understand why.

Anyone else notice a common theme from all the people who create these "FTP robbed me" threads?

[x] OP displays no patience or maturity
[x] OP attempts to slander FTP b/c he is frustrated
[x] OP makes hollow threats in a desperate attempt to gain attention
[x] OP never comes back and admits to being out of line when things get resolved, or it is proved that OP was in fact cheating/breaking TOS

FWIW, the following is common knowledge. If you didn't know it already, consider yourself informed:

stars > FTP on security of your account
Stars > FTP on customer support

FTP > Stars on tournament schedule
FTP > Stars on payout structure

figure out what you value more, and choose your home site accordingly. good luck with the congress/lawyer angle.