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FTP Apology for Server Downtime Last Week

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  1. Poteet24 Poteet24 is offline

    Posts: 75
    Joined: Jun 07

    Feb 28th, 2008 (2/28/2008 1:20pm)

    Dear Poteet24,

    As you are aware, players on Full Tilt Poker experienced several disconnections from our game server last week. We have worked around the clock to make improvements, culminating in a software release today that includes many structural improvements as well as some new game features.

    As a sign of appreciation for your patience, we will be crediting your Full Tilt Account with $25 cash in the next 4 to 6 hours.

    Please note, this payment does not replace any previous compensation requests being reviewed by Support. Situations where players were directly affected by the disconnections are being evaluated on a case by case basis, and any requests sent to Support will be answered separately.

    As an additional reward for your loyalty, we are also offering you a special bonus of $300.

    To activate this bonus, log in to your Full Tilt Poker Account between now and 23:59 ET on March 11 and click "Check my bonus offer..." under the "Requests" menu.

    Once you have accepted your offer, you will then have exactly 21 days to clear your full bonus amount. For every Full Tilt Point you earn, $0.06 of your bonus account will be cleared. Each $20 you clear will be moved from your bonus account to your real money account. You can check your status at any time by clicking the 'Bonus Account' button in the Cashier.

    Again, we apologize for the problems you experienced and we thank you for your patience.

    Sincerely,

    Full Tilt Poker



    pretty nice service right there if you ask me.
  2. danimsta danimsta is offline

    Brentwood, TN
    United States

    Posts: 1,691
    Joined: Feb 06

    Feb 28th, 2008 (2/28/2008 1:24pm) in reply to Poteet24

    wow must be nice :-(
  3. FlopNutsOnYou FlopNutsOnYou is offline

    Adelaide
    Australia

    Posts: 334
    Joined: Apr 07

    Feb 28th, 2008 (2/28/2008 1:24pm) in reply to Poteet24

    Dear FlopNutsOnYou,

    As you are aware, players on Full Tilt Poker experienced several disconnections from our game server last week. We have worked around the clock to make improvements, culminating in a software release today that includes many structural improvements as well as some new game features.

    As a sign of appreciation for your patience, we will be crediting your Full Tilt Account with $100 cash in the next 4 to 6 hours.

    Please note, this payment does not replace any previous compensation requests being reviewed by Support. Situations where players were directly affected by the disconnections are being evaluated on a case by case basis, and any requests sent to Support will be answered separately.

    As an additional reward for your loyalty, we are also offering you a special bonus of $500.

    weeeeeeeeeeeeeeeeeeeeeeeeeeeee
  4. Poteet24 Poteet24 is offline

    Posts: 75
    Joined: Jun 07

    Feb 28th, 2008 (2/28/2008 1:26pm) in reply to FlopNutsOnYou

    i obv dont play/pay as much, but Ill take a free 25 plus the 300 bonus any day. Freeeee Money.
    Thread Starter
  5. Dlorican Dlorican is offline

    Edison, NJ
    United States

    Posts: 53
    Joined: Feb 07

    Feb 28th, 2008 (2/28/2008 3:31pm) in reply to Poteet24

    More then what I got. I only got offered a $200 bonus. No free cash. Oh well.
  6. cchan cchan is offline

    Urbana, IL
    United States

    Posts: 1,785
    Joined: Dec 05

    Feb 28th, 2008 (2/28/2008 3:36pm) in reply to Poteet24

    pretty nice service

    oh wait, i didn't get any.

    bastards
  7. Rupert414 Rupert414 is offline

    Milwaukee, WI
    United States

    Posts: 168
    Joined: Feb 08

    Feb 28th, 2008 (2/28/2008 3:39pm) in reply to cchan

    All I got was a $200 bonus. Still pretty nice though...
  8. Diggs Diggs is offline

    Nanaimo
    Canada

    Posts: 2,494
    Joined: Feb 07

    Feb 28th, 2008 (2/28/2008 3:41pm) in reply to Rupert414

    Mbn...
  9. blackstar74 blackstar74 is offline

    Cheyenne, WY
    United States

    Posts: 978
    Joined: Jul 07

    Feb 28th, 2008 (2/28/2008 4:17pm) in reply to cchan

    I play 8 hrs a day easy and recieved $5.
  10. bats867 bats867 is offline

    Brooklyn, NY
    United States

    Posts: 532
    Joined: Aug 07

    Feb 28th, 2008 (2/28/2008 4:21pm) in reply to blackstar74

    no cash, but $100 bonus...whatevs. better than nothing
  11. danimsta danimsta is offline

    Brentwood, TN
    United States

    Posts: 1,691
    Joined: Feb 06

    Feb 28th, 2008 (2/28/2008 4:25pm) in reply to bats867

    200 bonus here.. ill take it
  12. mtyd mtyd is offline

    Tallahassee, FL
    United States

    Posts: 322
    Joined: Apr 07

    Feb 28th, 2008 (2/28/2008 4:26pm) in reply to danimsta

    im going to complain to support bc i was effected multiple times in tournaments and got 0$
  13. Bawsten Bawsten is offline

    Fort Myers, FL
    United States

    Posts: 4,967
    Joined: May 07

    Feb 28th, 2008 (2/28/2008 4:57pm) in reply to Poteet24

    I got $25 cash and $500 bonus. Ship the free moniessss!!!
  14. skalistair skalistair is offline

    Zimbabwe

    Posts: 48
    Joined: Apr 07

    Feb 28th, 2008 (2/28/2008 5:27pm) in reply to Bawsten

    Dear skalistair,

    As you are aware, players on Full Tilt Poker experienced several disconnections from our game server last week. We have worked around the clock to make improvements, culminating in a software release today that includes many structural improvements as well as some new game features.

    As a sign of appreciation for your patience, we will be crediting your Full Tilt Account with $50 cash in the next 4 to 6 hours.

    Please note, this payment does not replace any previous compensation requests being reviewed by Support. Situations where players were directly affected by the disconnections are being evaluated on a case by case basis, and any requests sent to Support will be answered separately.

    As an additional reward for your loyalty, we are also offering you a special bonus of $1000.

    no complaints on this end....
  15. Mystress Mystress is offline

    Afghanistan

    Posts: 40
    Joined: Feb 08

    Feb 28th, 2008 (2/28/2008 5:35pm) in reply to skalistair

    what do you think they will give for this one?
  16. No_Dice52 No_Dice52 is offline

    Bakersfield, CA
    United States

    Posts: 230
    Joined: Feb 07

    Feb 28th, 2008 (2/28/2008 6:02pm) in reply to Poteet24

    i was wondering where that extra $25 came from, weeeeee!!
  17. bdluss bdluss is offline

    Posts: 1,331
    Joined: Apr 05

    Feb 28th, 2008 (2/28/2008 9:23pm) in reply to Poteet24

    This is what I just wrote FTP. I am curious as to how they will respond.

    To whom this concerns:

    I am writing to ask why I was never given a bonus offer when many other players were offered one today. As a player who has paid almost $900 in rake just in the month of February I feel that I have been adversely affected by the connection issues and I am a loyal customer. I have attached a forum showing the bonus offers to other FTP clients and would like to know why my business is not being appreciated like theirs is?

    http://www.pocketfives.com/2C9EF686-...20F1495BE.aspx

    Thanks,
     
  18. slowplayj slowplayj is offline

    United States

    Posts: 67
    Joined: Feb 07

    Feb 28th, 2008 (2/28/2008 9:43pm) in reply to bdluss

    I just got $10 cash and 600 iron man medals....
  19. nucker19 nucker19 is offline

    North Vancouver
    Canada

    Posts: 6
    Joined: May 07

    Feb 28th, 2008 (2/28/2008 10:35pm) in reply to Poteet24

    this is insanly stupid...i was affected twice both when i had chips involved and i get nothing FTP has issues not only have they replied to my complaints i get no compestaion of any kind
  20. The Idealizt The Idealizt is offline

    United States

    Posts: 33
    Joined: Feb 08

    Feb 28th, 2008 (2/28/2008 10:51pm) in reply to nucker19

    Meh, I got shitted on as well. Affected in multiple tournaments at multiple times and no compensatin. Screw FTP. Think I'll stick with stars and Bodog now.
  21. Be_Right Be_Right is offline

    San Francisco, CA
    United States

    Posts: 510
    Joined: Apr 06

    Feb 28th, 2008 (2/28/2008 11:25pm) in reply to Poteet24

    Nothing here and I'm Silver status in the Ironman thing.
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