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FTP Doug, do you think your support rep even read my email?

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  1. kevin6651 kevin6651 is offline

    Terre Haute, IN
    United States

    Posts: 525
    Joined: May 05

    Oct 19th, 2009 (10/19/2009 11:07pm)

    Hello Kevin,

    Thank you for contacting Full Tilt Poker Support.

    On <SPAN class=yshortcuts id=lw_1256007980_0>October 17</SPAN>, we performed unscheduled maintenance to our <SPAN class=yshortcuts id=lw_1256007980_1>game servers</SPAN>, which may have caused temporary connection issues for some players.

    We apologize for any inconvenience this has caused and hope to have our software fully operation shortly. In the meantime, you can check our system status at any time by visiting our website: <SPAN class=yshortcuts id=lw_1256007980_2>http://www.fulltiltpoker.com/systemStatus.php</SPAN>

    Thank you again for your patience and understanding while we fully restore our game software, and if you have any other questions, please let us know.

    Regards,

    Giovanni
    Technical Representative
    Full Tilt Poker Support

    ----------------------------------------------------------------------
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    account details over the Internet. Full Tilt Poker staff will
    never ask you for your password. For your security, always
    keep this information a secret.

    Learn, Chat, and Play with the Pros at Full Tilt Poker
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    Original Message Follows: ------------------------

    I was playing in 4 games while the Full Tilt networks were having connectivity issues at around 3:30 am EST. I'm certain I missed hands in tourney ID#s <SPAN class=yshortcuts id=lw_1256007980_3>122859693</SPAN> and <SPAN class=yshortcuts id=lw_1256007980_4>112859821</SPAN>. The table dynamics were definitley not the same on the numerous times I was disconnected then reconnected. Blind levels were different, chips stacks were different, etc... It was clear we all were reconnected at different times and hands were played without me.

    I would like to request a refund of the buy ins. The were $55 and $36 for a total of $91.

    I appreciate the help in this matter.

    Kevin6651
  2. odstore odstore is offline

    Cleveland, OH
    United States

    Posts: 727
    Joined: Jan 08

    Oct 20th, 2009 (10/20/2009 12:53am) in reply to kevin6651

    She side stepped that ugly talk of refunds quite eloquently imo.
  3. kevin6651 kevin6651 is offline

    Terre Haute, IN
    United States

    Posts: 525
    Joined: May 05

    Oct 20th, 2009 (10/20/2009 3:49am) in reply to kevin6651

    It seems like he just read one key word "connectivity" and sent out that canned letter without even really reading it to see what I needed...
    Thread Starter
  4. ZachL ZachL is offline

    Barbados

    Posts: 816
    Joined: Nov 07

    Oct 20th, 2009 (10/20/2009 7:58am) in reply to kevin6651

    pretty sure FTP has templates for different scenarios and spams them out upon request.
  5. MadTiger MadTiger is offline

    Akron, OH
    United States

    Posts: 6,506
    Joined: Feb 06

    Oct 20th, 2009 (10/20/2009 1:38pm) in reply to ZachL

    I know you're talkin' 'bout poker, and I'm happy for you, and I'm 'a let you finish, but Amazon.com has the greatest, most realistic form letter e-mails OF ALL TIME.
  6. Pollce State Pollce State is offline

    MO
    United States

    Posts: 156
    Joined: Sep 08

    Oct 20th, 2009 (10/20/2009 3:05pm) in reply to kevin6651

    Full Tilt Advertising budget: Whatever it costs to run a "phil ivey plays poker and you should too!" ad twice every commercial break of every poker show there ever was ever.

    Full Tilt Customer Service budget: Whatever it costs for Howie sludgeface Lederer to make a email account that says Giovanni@FTP.com and never ever check it ever in his life never.
  7. kevin6651 kevin6651 is offline

    Terre Haute, IN
    United States

    Posts: 525
    Joined: May 05

    Oct 20th, 2009 (10/20/2009 5:27pm) in reply to Pollce State

    I'll post whatever response I get. I'm not holding my breath...
    Thread Starter
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