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The story began about 2 months ago. I went to Michigan to visit a friend of mine at college. I played online there and loaned his roommate money, and he paid it back after he got it up a little bit on the site. I have been a loyal customer of their site for about a year, I even have a full tilt poker hockey jersey.
About 3 weeks ago, I find out my account is being audited, which I don't have a huge problem with. I have been in communication with them for about 2 weeks. They asked about my association with the screenname "Muckitmate", well this was my friend's roommate, and I communicated the whole story to them. I did my own investigation into the situation and it turns out that he created multiple accounts. He's obviously an idiot, but I didnt know this was the case when I transferred to him.
Today, they send me an e-mail saying that there is a slim chance that my account will ever be opened again. I had a decent portion of my bankroll on that site, and now it looks like I'll never have access to it again.
Do I have any recourse? I have never colluded, defrauded, or done anything dishonest on their site or any site. Can they just assume that I'm guilty by association? Not even that close of an association, I have literally met the kid 3 times, and he's the cause of the loss of a decent portion of my bankroll? If anybody has close affiliation with full tilt poker, please shoot me a PM or post in this thread to help me figure out this situation.
I cross-posted this on FCP, but it seems like someone here would be more likely to help. -
post full tilt's email they sent you.
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lies
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Cross-post this on 2+2, they have a few FTP guys that regularly post on there.
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<pre>Hello Chris,
Thank you for your email, and we appreciate your patience in this
matter.
The audit is still on-going. We'd like to let you know that internal
audits take a long time to finish. It could be a while before your
account can be reopened. Meanwhile, can you explain to us the nature of
your relationship with player MUCKitMATE? We think this player has been
involved with fraudulent activity at our site.
Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.
Regards,
LarryN
Full Tilt Poker Support
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Muckitmate is the roommate of a friend I visited for a week. I heard a
little while after I got home from my trip that my account was under
investigation. I talked to my friend and his account was as well, he
let me
know that muckitmate may have created extra accounts without our
knowledge.
My friend has friends coming over to play a lot on your site, and he
says
that their accounts are being investigated as well. There was never any
shady business happening from anyone other than this one person as far
as I
know.
I have never colluded with or multi-accounted anyone on your site. It's
just upsetting that the idiot roommate of my friend can cause all of
these
accounts to be audited. Feel free to continue you audit, because I'm
100%
confident that I have done nothing wrong. Please contact me if you need
anymore information on the situation, I'd like to help expedite the
process
in any way possible so that I may be able to continue to faithfully and
honestly use your site.
Thank you,
Petoria
</pre> -------------------------------------------
<pre>Hello Chris,
Thanks for writing in.
We would like to pin down exactly the nature of your relationship to
MUCKitMATE. Please explain to us in detail how you met him first. Did
you meet him at your friend's house? If so, are you then saying that
prior or after that visit, you have never played or hang out with this
person?
Your answer to those questions, and any other information you volunteer
to share with us, will help determine the outcome of the audit.
Regards,
LarryN
---------------------------------------
I met him at my friend's house a few weeks prior to this past visit, but
I
had chatted with him before online a couple times. Just when we were in
a
group chat watching my friend at a final table or something. I have
never
done anything dishonest or fraudulent on your site. I understand that
you
do these audits to protect all your customers including me, but I don't
believe we have a massive conspiracy here. If you can ask me specific
questions of what you want to know, I will do all I can to answer them.
I
want what you want: to get this investigation settled as quickly as we
can
with the correct decision.
Thank you again,
-------------------------------------------------
Hello Chris,
Thanks for your response.
We have evidence that MUCKitMATE has committed fraud at our site. We
think you're one of the beneficiaries of the fraud when you received
several fund transfers from him. With things are they are, the chances
of your account being reopened are pretty slim.
We will officially inform you of our final decision in due time.
Meanwhile, your account will remain frozen.
Thanks again for writing.
Regards,
LarryN
------------------------
This is what has been the series of communications thus far.
I will take your advice and post on 2+2 on this matter.
</pre> -
Please post the email Full Tilt sent you. Also, did you transfer funds to you friend via the options provided, or did you go to a table with your friend and give him a loan that way? If the latter, that is chip dumping, and that's a big no no.
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I have never chip dumped, I have always used the transfer option in the cashier.
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Explain to them the financial nature of your dealings with him.
If you transferred him money and he transferred "tainted" money back to you, then perhaps they can just keep whatever he sent to you and send you on your way.
Note to self: Never transfer funds....
Guilt by association sucks!
GL,
Steve -
I sent them an e-mail if there was anything I could do to remedy the situation, but that was just a few hours ago, and I havent heard anything back yet.
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I feel you pain. I was once accused of cheating on Pacific and had $2500 frozen. They told me I had no way of getting the money back. With a little persistance they continued their half-ass investigation and found that I had not done anything wrong. Ultimately if you keep bugging them and you have not done any wrong doing I think you'll get your account back, they may just want to scare you, thinking that if you're guilty you'll just go away. Also, the fact that Fulltilt actually emails you and tells you the situation is impressive, I still have no clue what sparked Pacific Pokers bullshit accusastions. Goodluck.
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"We think you're one of the beneficiaries of the fraud when you received
several fund transfers from him."
Why did he pay you pack in "several fund transfers"? -
I don't mean to be an ass, but IMO, you are guilty by association. You don't have much of a case. FTP says you received fund transfers from a cheater. I don't know what your explanation is of these transfers, but I think that is definitely enough. If it was a one time transaction of a small amount, I don't think it would matter, but it sounds like you got a few transfers with a healthy amount of money.
Sorryman, it sucks, but you have no reason to be mad at FTP, only your friends roomie. -
I smell something fishy
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That's bull!
You can't be guilty by association, really come on man.
So if I transfered you 100$ on stars, cheated, and then was caught... then you're just guilty also for having ..dwgxfa.sf... that's just such bs -
The thought that any of these sites can just freeze your account is really really unsettling, especially for people with a lot of money on there!
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The problem in your email to Full Tilt is you never told them you received money from him. You made it out like you met him once and that was all. You neglected to tell them the full story. That being, you transfer him money on stars, he pays you back from Full Tilt. Full Tilt support doesn't see that, and they only see one side of it. In your email, you look completely guilty for not mentioning any of this to them.
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good luck
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Fulltilt close my account today and i receiced an email saying i was being audited also. SO i feel ur pain.
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But why would someone transfer large sums of money with a person that they only met a few times. It doesn't make sense. So I think Full Tilt's suspicions are justified.
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Sucks IF you are completely innocent, your emails sound sketchy though. Why didnt you tell them what you put in this post about the loan, paybacks, etc.? Also your tone in general sounds tense and suspicous (in the emails) vs. your calm and collected post here, which goes through what happened step-by-step. If you are innocent you fucked up by not giving the whole story outright.
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this is one of the dangers of transferring funds to/from another player. Your email didn't help you, btw.
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even so, they should take whatever money is "dirty" close is account and mail him a check for the funds if any leftover, them just taking all money is gay and the site does it for profit not integrity, stars is the only site with true integrity and they dont confiscate ALL monies.
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Petoria,
I'll be happy to take a look at the case today.
We take a hard stance against fraud, and sometimes that means innocent people get tangled in the web (by associations like you posted about).
I apologize for the inconvenience if everything turns out to be kosher.
Doug -
I appreciate you looking at my case. If you have any questions and you'd find it easier to use IM to discuss the audit, feel free to PM me for my AIM or MSN name.
EDIT: To respond to a couple of questions from posters in this thread. There haven't been significant amounts of money transferred, I would guess the biggest transfer between me and this person is $80. Any amount of fraud is grounds for banning so I feel he should be thrown out for what he's done. I wasn't a part of it though.
I didn't mention the loans, because I didn't know that they were the issue. I heard that Muckitmate was a multi-accounter, and I thought they were doing the audit because they thought that I was one of those accounts, because we played at the same IP for about a week. My e-mails were supposed to just address the point that I wasnt him. Had I known that transfers were the issue, I would've worded my e-mails differently and addressed different issues.










