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Full Tilt is the current worst support ever

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  1. kice32 kice32 is offline

    Posts: 864
    Joined: Dec 05

    Oct 21st, 2008 (10/21/2008 4:51am)

    So I went in Sunday to log in for a nice fun day. I was humming the great NFL song "I'm feeling kind of Sunday, Sunday." My password for some reason doesn't work. I type it in again and it doesn't work. At this point, I'm confused and decide to reset my password. It gets sent to my email and I try it. It still doesn't work. I send at email asking what is going on with this with URGENT in the title because I really want to play the Sunday tourneys. After playing the other sites and being done, I check my email for the 20th time of the day with still no response. I send another email. As of now, almost 40 hours later, I still have no response. This is unbelievable that a business can get away with this. Not only do I have no peace of mind (worried about being hacked, money stolen, etc.), I still can't log on.
    875 
  2. Blackcab Blackcab is offline

    London
    United Kingdom

    Posts: 211
    Joined: Jun 06

    Oct 21st, 2008 (10/21/2008 5:17am) in reply to kice32

    Hate to say this, but sounds like you been hacked.
  3. dills2214 dills2214 is offline

    WI
    United States

    Posts: 266
    Joined: Sep 08

    Oct 21st, 2008 (10/21/2008 9:10am) in reply to kice32

    I felt the same way for a long time. Their support is just terrible, among other things. I moved to stars several months ago, and haven't regretted it for a second.
  4. poundthatace poundthatace is offline

    United States

    Posts: 6,545
    Joined: Apr 05

    Oct 21st, 2008 (10/21/2008 9:38am) in reply to dills2214

    I love how they send you an automated response first to make you feel all warm and fuzzy, making sure you know it has been forwarded to the correct department.

    The correct department is in singapore and being forwarded means its on a donkey cart courrier
  5. bigblacktruck bigblacktruck is offline

    Peterborough
    Canada

    Posts: 564
    Joined: Sep 06

    Oct 21st, 2008 (10/21/2008 9:42am) in reply to kice32

    This has got to be a sickening feeling and I feel bad for you. I had my own issues with FT support a few months back, however I did finally get it resolved. Its almost like there either understaffed or simply dont vaule their customers enough. ( in other words they dont give a fuck)

    Where is FTDoug and /or his replacement.
     
  6. quarterchips quarterchips is offline

    MN
    United States

    Posts: 14
    Joined: Jan 07

    Oct 21st, 2008 (10/21/2008 9:54am) in reply to poundthatace

    If you reply to the auto-generated response, you will get a very fast response from their support team (usually under an hour)--at least from my experience.
  7. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
    Joined: Apr 06

    Oct 21st, 2008 (10/21/2008 10:21am) in reply to bigblacktruck

     
    Originally Posted by bigblacktruck View Post

    This has got to be a sickening feeling and I feel bad for you. I had my own issues with FT support a few months back, however I did finally get it resolved. Its almost like there either understaffed or simply dont vaule their customers enough. ( in other words they dont give a fuck)

    Where is FTDoug and /or his replacement.

    Same here back in Feb.. stars reaped the benefits as I stepped up my play there because I can trust their support will do the right thing without having to send 24 emails and waiting a few weeks.. I am just starting to play FTP again now, but have a feeling after reading another email like this I will regret this decision at some point..
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  8. u shove i call u shove i call is offline

    Posts: 374
    Joined: Aug 08

    Oct 21st, 2008 (10/21/2008 10:39am) in reply to kice32

    Never played much on ft but i will say the email support from stars is brilliant. They replied to my question in under one hour the other day
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