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Full Tilt is literally Tilting me, whats up w/the withdrawals?

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  1. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 6th, 2010 (8/6/2010 11:33pm)

    I've never had so many problems withdrawing lately, i finally run good at the cash tables and get excited but apparently i'll never see my money?!

    Hello Anthony,

    Thank you for contacting Full Tilt Poker Support.

    We're sorry you are unable to locate your Bank Transfer withdrawal on your bank statement.

    Here are the details of your Bank Transfer withdrawal:

    Amount: $1500
    Transfer Number: 05E1791A
    Bank Account Number: ******3718
    Date Approved: July 28th

    Please note, funds transferred from your Full Tilt Poker account may not be listed as "Full Tilt Poker" on your bank statement, and the billing descriptor used may be unfamiliar to you. If you're unsure whether a transaction is from Full Tilt Poker, please email us the transaction details and we'll be happy to confirm them for you.

    We recommend reviewing the statement that corresponds to the bank account number listed above, beginning with the date it was approved to the current date. If you are still unable to locate the transaction, please provide us with a copy of your bank statement from the original approval date until the current date so we can investigate further.

    If you bank online and do not receive a paper statement, please send a screen shot of your online statement. Before sending copies of your document, please ensure the following requirements are met:

    * The copies are clear and legible (96 to 150 DPI or higher recommended for scanned copies).
    * The copies include the full document (bill/pay stubs, folded papers and partial sections are not accepted).
    * It must display your full name and the same address listed on your Full Tilt Poker account.
    * Statements must clearly display your bank's letterhead or official logo and must show your account number
    * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg) or PDF (.pdf) format.

    Thanks in advance for your cooperation. If you have any other questions, please feel free to email us. We're always here to help.

    Regards,

    Terese
    Cashier
    Full Tilt Poker

    I've sent proof that i've yet to recieve my funds and asked to send check and they decline...what should i do?

    PS i have 3 pending withdrawals all over 7+ business days
  2. djames88 djames88 is offline

    Thousand Oaks, CA
    United States

    Posts: 224
    Joined: May 09

    Aug 6th, 2010 (8/6/2010 11:35pm) in reply to millsh2o

    ask to cancel and withdraw using paper checks?
     
  3. okse54 okse54 is offline

    New York, NY
    United States

    Posts: 3,692
    Joined: Nov 07

    Aug 6th, 2010 (8/6/2010 11:40pm) in reply to djames88

     
    Originally Posted by djames88 View Post

    ask to cancel and withdraw using paper checks?

    sounds like from FTP point of view the cashout was already processed so i doubt they can still cancel it
     
  4. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 6th, 2010 (8/6/2010 11:41pm) in reply to djames88

    They claim that if it got declined the transfer would be returned back to my full tilt account but they said that the transfer has been accepted
    Thread Starter
  5. djames88 djames88 is offline

    Thousand Oaks, CA
    United States

    Posts: 224
    Joined: May 09

    Aug 6th, 2010 (8/6/2010 11:44pm) in reply to millsh2o

    I would get on the phone, or go down to your bank then...maybe they put some type of hold on it?
     
  6. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 6th, 2010 (8/6/2010 11:48pm) in reply to djames88

    Called my bank, said there's nothing they can do cause it has never hit my bank account/got declined and i have to deal w/the transfer on full tilts end...seriously wtf?
    Thread Starter
  7. djames88 djames88 is offline

    Thousand Oaks, CA
    United States

    Posts: 224
    Joined: May 09

    Aug 6th, 2010 (8/6/2010 11:49pm) in reply to millsh2o

    Yeah man this would tilt me as well, If im you I just keep harassing FTP all day 24/7 imo. glglgl Hope u get this sorted out, ps. I would do paper checks from now on...they may take a bit...but you will get them.
     
  8. Brunson10 Brunson10 is offline

    Enola, PA
    United States

    Posts: 685
    Joined: May 05

    Aug 6th, 2010 (8/6/2010 11:56pm) in reply to djames88

    If I'm reading that e-mail correctly, tilt is willing to investigate further if you can provide the bank statement proving the money never posted to your account. If the statement shows no 1500 deposit from their processor, I'm sure they'll gladly refund your money. It's a hassle for sure but it is what it is.
  9. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 7th, 2010 (8/7/2010 12:02am) in reply to Brunson10

    As i said in the original post, i sent them snapshots of my bank account from the time period they requested. Its so easy for them to take your money but when u want it off the site, not so much.
    Thread Starter
  10. threeven threeven is offline

    Tucson, AZ
    United States

    Posts: 18,612
    Joined: Feb 06

    Aug 7th, 2010 (8/7/2010 12:07am) in reply to millsh2o

     
    Originally Posted by millsh2o View Post

    As i said in the original post, i sent them snapshots of my bank account from the time period they requested. Its so easy for them to take your money but when u want it off the site, not so much.

    Do you really think this is FTPs fault? Blame the fking UIGEA. It is 100% in FTPs interest to make sure all deposits and cashouts go as quickly and as smoothly as possible.
    Edited By: threeven Aug 7th, 2010 at 12:08 AM
    2
  11. Brunson10 Brunson10 is offline

    Enola, PA
    United States

    Posts: 685
    Joined: May 05

    Aug 7th, 2010 (8/7/2010 12:24am) in reply to millsh2o

     
    Originally Posted by millsh2o View Post

    As i said in the original post, i sent them snapshots of my bank account from the time period they requested. Its so easy for them to take your money but when u want it off the site, not so much.

    If this was done, than it's pretty messed up tilt won't refund the money. Did they email you back when you sent the snap shots?
  12. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 7th, 2010 (8/7/2010 12:39am) in reply to Brunson10

     
    Originally Posted by Brunson10 View Post

    If this was done, than it's pretty messed up tilt won't refund the money. Did they email you back when you sent the snap shots?

    still no response, this was done yesterday
    Thread Starter
  13. donkthorne04 donkthorne04 is offline Disabled account

    Surrey
    Canada

    Posts: 462
    Joined: May 08

    Aug 7th, 2010 (8/7/2010 12:44am) in reply to millsh2o

    pretty sure a snail would beat FTP support in a race
  14. bef99hwk bef99hwk is offline

    Manhattan, KS
    United States

    Posts: 7,332
    Joined: Apr 07

    Aug 7th, 2010 (8/7/2010 12:58am) in reply to donkthorne04

    Quit cashing out every other day sheesh.
  15. millsh2o millsh2o is offline DO NOT TRADE

    Lindenhurst, NY
    United States

    Posts: 77
    Joined: Jul 07

    Aug 7th, 2010 (8/7/2010 11:38am) in reply to bef99hwk

    love this email...

    Hello,

    Thank you for contacting Full Tilt Poker Support.

    As previously stated, please note, funds transferred from your Full Tilt Poker account may not be listed as "Full Tilt Poker" on your bank statement, and the billing descriptor used may be unfamiliar to you. If you're unsure whether a transaction is from Full Tilt Poker, please email us the transaction details and we'll be happy to confirm them for you.

    We recommend reviewing the statement that corresponds to the bank account number listed above, beginning with the date it was approved to the current date. If you are still unable to locate the transaction, please provide us with a copy of your bank statement from the original approval date until the current date so we can investigate further.

    If you bank online and do not receive a paper statement, please send a screen shot of your online statement. Before sending copies of your document, please ensure the following requirements are met:

    * The copies are clear and legible (96 to 150 DPI or higher recommended for scanned copies).
    * The copies include the full document (bill/pay stubs, folded papers and partial sections are not accepted).
    * It must display your full name and the same address listed on your Full Tilt Poker account.
    * Statements must clearly display your bank's letterhead or official logo and must show your account number
    * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg) or PDF (.pdf) format.

    Thanks in advance for your cooperation. If you have any other questions, please feel free to email us. We're always here to help.

    Regards,

    Yevgeny
    Cashier
    Full Tilt Poker

    are they retarded? i have sent them snapshots not once but twice along with other requests, it hasnt hit my bank account. dont they read other emails???
    Thread Starter
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