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Full Tilt Poker Cashier/Support - WTF are you doing

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  1. theVisionary theVisionary is offline

    United Kingdom

    Posts: 73
    Joined: Feb 08

    Aug 16th, 2010 (8/16/2010 3:38am)

    I'm posting to see if anybody else has been treated like this, and also in the faint hope that a full tilt representative might be able to sort this mess out.

    Here goes...

    1) A player I back shipped a big Sunday tourney and sent me my share via a series of FTP transfers. These transfers were approved at the time by FTP Cashier.

    2) On Thursday I send an email FTP enquiring about the best way to make a cash out.

    3) FTP email me back, saying my account has been blocked due to large transfers from this player and were seeking an explanation as well as proof of address plus identification etc.

    4) I email them back late on Thursday night with the documentation. They still haven't even replied to my email (sunday night) or lifted the bar on my account. I emailed on Saturday too to ask what was going on. No reply. Obviously I have missed all the ftops since Thursday, and have been unable to send money to horses. This was all because I had the audacity to ask about cashing out.

    My question's - If FTP had a problem with the transfers, why did they approve them? If they now have a problem with the cash out, why don't they just block my cash out facility while investigating and leave my account open. Also, why haven't they replied to my email 4 days after it was sent.

    FTP reps, if you are there, a response would be nice. You take a lot of money from us every year, and it would be nice if you actually treated us like customers
    314 2
  2. rjmgrace rjmgrace is offline

    New Zealand

    Posts: 5
    Joined: Oct 07

    Aug 16th, 2010 (8/16/2010 4:27am) in reply to theVisionary

    yeah i've had trouble before, they're completely inept at times, shame really.

    glgl
     
  3. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,246
    Joined: Aug 07

    Aug 16th, 2010 (8/16/2010 4:30am) in reply to rjmgrace

    Sigh, I feel your pain bro..

    EDIT: But then again, I guess its nice they take MAing seriously.
    Edited By: ApesAreFun Aug 16th, 2010 at 04:31 AM
     906 
  4. theVisionary theVisionary is offline

    United Kingdom

    Posts: 73
    Joined: Feb 08

    Aug 16th, 2010 (8/16/2010 4:39am) in reply to ApesAreFun

     
    Originally Posted by ApesAreFun View Post

    EDIT: But then again, I guess its nice they take MAing seriously.

    Sure but they can investigate when the transfer is made and without blocking accounts. Not replying to email's is just unacceptable.
    314 2
    Thread Starter
  5. Ugotdonedirty Ugotdonedirty is offline

    Williamsport, PA
    United States

    Posts: 393
    Joined: May 08

    Aug 16th, 2010 (8/16/2010 4:42am) in reply to theVisionary

    full tilt is prolly the worst in the business when it comes to responding on emails, takes them like 3 days to email you back something
    Edited By: Ugotdonedirty Aug 16th, 2010 at 04:42 AM
  6. nicelife nicelife is offline Do Not Trade - Pending Verification

    Enkping
    Sweden

    Posts: 5
    Joined: Aug 10

    Aug 16th, 2010 (8/16/2010 4:53am) in reply to Ugotdonedirty

    Full Tilt is the worst when it come to support and answering email. Major improvement needed on support end.
  7. Puggy82 Puggy82 is offline

    Posts: 389
    Joined: Jun 06

    Aug 16th, 2010 (8/16/2010 12:29pm) in reply to nicelife

    Totally unacceptable, but the problem is we have to accept it. Poker sites get away with appalling customer service because they know we'll still play regardless.

    When your account gets reinstated you won't boycott FTP because doing so would be cutting your nose off to spite your face.

    Having said this, they've probably cost themselves ~$500 in rake so far from you missing tournies.

    But yeah, it is a joke.
     1
  8. Mournval Mournval is offline

    Oslo
    Norway

    Posts: 159
    Joined: May 06

    Aug 16th, 2010 (8/16/2010 2:17pm) in reply to Puggy82

    It's hard to understand how a company can fail to realize how much horrible customer support/service like this hurts them. It's not like they don't know. There's posts like these appearing all the time.

    When i deposited the other day from neteller it took an hour before the money was in my account. I've never experienced that anywhere before...

    The only thing that they've been quick to reply to/execute that I've experienced is when i a while back asked to get my deposit limit increased. That took like 1 minute... I guess they got their priorities ;)
    Edited By: Mournval Aug 16th, 2010 at 02:18 PM
     
  9. MakeMeMaster MakeMeMaster is offline

    Posts: 3,154
    Joined: Aug 08

    Aug 16th, 2010 (8/16/2010 2:29pm) in reply to Mournval

    ul gg
    3 
  10. bigwillie20 bigwillie20 is offline

    KS
    United States

    Posts: 2,863
    Joined: Sep 07

    Aug 16th, 2010 (8/16/2010 2:43pm) in reply to rjmgrace

     
    Originally Posted by rjmgrace View Post

    yeah i've had trouble before, they're completely inept at times, shame really.

    glgl

    lol @ "at times", pretty much nonexistent, and howard can eabod with his fucking rigged site, hope that place and all it's employees get fucking blown up
  11. mdshack14 mdshack14 is offline

    Auburn Hills, MI
    United States

    Posts: 5,646
    Joined: May 07

    Aug 16th, 2010 (8/16/2010 2:52pm) in reply to bigwillie20

    I refuse to play at Tilt just because of their horrible support. GL getting this straightened out OP.
     
  12. soggyvag2 soggyvag2 is offline

    Mankato, MN
    United States

    Posts: 591
    Joined: May 05

    Aug 16th, 2010 (8/16/2010 3:40pm) in reply to bigwillie20

     
    Originally Posted by bigwillie20 View Post

    lol @ "at times", pretty much nonexistent, and howard can eabod with his fucking rigged site, hope that place and all it's employees get fucking blown up

    Bigwillie20 your the biggest fkin tool ive never meet...FTP> you thats about all i have to say...u dont even play poker i dont see why u have such a hard on about criticizing full tilt poker...
     2
  13. bigwillie20 bigwillie20 is offline

    KS
    United States

    Posts: 2,863
    Joined: Sep 07

    Aug 16th, 2010 (8/16/2010 3:46pm) in reply to soggyvag2

     
    Originally Posted by soggyvag2 View Post

    FTP> you thats about all i have to say

    pretty much sums it up right there, and i forgot when we met but that's ok, keep thinking it's real...
  14. soggyvag2 soggyvag2 is offline

    Mankato, MN
    United States

    Posts: 591
    Joined: May 05

    Aug 16th, 2010 (8/16/2010 4:10pm) in reply to bigwillie20

    i said biggest tool ive NEVER meet...like i said u play 1 $ trnies and ur gonna say the sites not real...yeah i can imagine you taking some pretty sick beats and questioning the "realness" of the site...but what do u expect when u play 1 $ trnies ur never get sucked out on or take bad beats??? get fkin real man...even funnier is that you have the most earnings on FTP compared to the other sites...according to your profile atleast...
     2
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