Just to give you a quick background, I am 36 years old and have been playing online for several years. I play 10/20 NL on every site and MTT's $100+. I read P5's and 2+2 but have never once posted anything. This situation propelled me to make my first post.

I withdrew 10k from FT last week and for years they have sent it to my bank account. They screwed up and sent it to Neteller.

My Neteller account had some fraud activity on it 2 yrs ago for the amount of $1,088.00 which was never resolved. I only use epassport, echecks and CC to send money to sites for past 2 yrs.

I contact FT and they tell me they screwed up and tried to get the money back. Neteller refused and said I owe them 1088. Neteller said they will send me a check for 8912. It was my only option offered.

FT wrote me this email:

Hello XXXXXX,

Thank you for emailing Full Tilt Poker Support.

You are completely correct, as we accept full responsibility for our
cashout error. If we could, we would definitely send your funds to you,
however our system is not set up in a way in which this would be
possible. Rest assured we understand your frustration and we are
working diligently to get this issue resolved. I have contacted a
senior cashier to further escalate your issue by contacting NETeller
once again explaining your urgency.

Furthermore, I have credited your account with $55.00 as a token of our
appreciation for your patience. I understand that this does not
compensate for the funds you are yet to receive, but is simply a gesture
to show that we too are frustrated with this issue and we are trying our
bets to come to a resolution.

Again, I sincerely appologize for the inconvenience and frustration that
this has caused you. You will be notified as soon as we hear word from
NETeller.

If there's anything else we can help you with, please don't hesitate to
ask. Best of luck at the tables!

Regards,

Dustin
Full Tilt Poker Support

*********************************

When I told them my Neteller problem they wrote:

Hello XXXXX,

Thank you for contacting Full Tilt Poker Support. We have managed to
contact NETeller once again. We're pleased to report that it was much
faster this time. Unfortunately they are unable to verify that this
account was hacked. To be specific they are unable to discuss your
account with us in detail since we are not the account owners.

Unfortunately XXXXX, Full Tilt Poker cannot provide any resolution to
this matter if it cannot be verified by NETeller that this $1088
adjustment was the result of hacked or fraudulent activity.

We understand that we made a mistake, however, you will have to
deal with NETeller regarding your $1088.

With regards to your threat of posting your problem on message
boards, please know that we have a very strong standing with
the online community.

Regards,

Brian
Full Tilt Poker Support

*********************

Sorry for the long post, but does anyone have an idea what i can do?

also i think its very F'ed up how FT would treat a player who has been on their site for 3+ years.

Did you screw netteller a couple years ago? Not that its relavent but Karma could be rearing it's ugly head on a past miscrpancy. I'd imagine FT would be willing to accomodate you further based on what pokerroom went through in a semi-similar situation. Try haggling with them viaa e-mail, try to get a phone # and talk to a real person and express your displeasure.

Whats the point here? They made a mistake, admitted it, and tried to understand your frustration. If you would have gotten the neteller situation worked out there would have been no problem. Bad post, that is your problem.

boke

Looks like you f'up up not them. Should have cleaned up your mess from the past.

I never screwed neteller. I barely used them. There was a problem with party poker and my Neteller acct 2 yrs ago where someone hacked into both my accts and basically tried to withdraw 1k (88 in fees) and i had to cancel my bank acct. Neteller claimed i owed them 1k and even though i showed them IP address documentation showing it wasnt me they still said it wasnt enough. I have played online and transfered 100's of k both ways and never ONCE had a problem on any site.

I have sent 27 emails to fulltilt i past 10 days re: problem and all they did was give me $55 and laugh at me basically.

I agree with Boke 100%, you should have taken care of the neteller situation way before this happened

However, I am concerned that full tilt is withdrawing to the wrong processor. With the currently climate of the payment processors we all use being very tenuous at best it is crucial that the sites we play on only withdraw to the option we specify. If a withdraw happens to be processed to the wrong provider the player could at best be left with a hassle to get their money, at worst no chance of ever seeing it again.

Most likely you screwed Neteller and got what you deserve, but the way it happened worries me.

How exactly did FTP treat you so bad? They cashed you out using the wrong method, admitted their mistake, and sent you $55 as a mea culpa. That sounds reasonable to me.

The fact that you still owed Neteller $1088 has nothing to do with Full Tilt. If you're expecting them to cover the extra dime, well, keep on expecting. Good luck with that.

Got what he deserved? Are you fucking retarded? If your boss sent your check to your exwife by accident, did you deserve it? WTF is wrong with you people.

i hadnt used neteller on FT for 2 yrs and when the fraud situation occurred i emailed bodog, UB, FT, PP and PS asking not to use my NETeller acct ever bc of the fraud situation. I had made a total of 49 withdrawals from FT in past 18 months and all went to my bank.

IMO its as if they sent my money to a friend of mine and were like "whoops, go get it from him!"

Just adds more hassle to my life that I dont need.

"My Neteller account had some fraud activity on it 2 yrs ago for the amount of $1,088.00 which was never resolved. I only use epassport, echecks and CC to send money to sites for past 2 yrs."

A little more info on the above would be helpful. If someone hacked your computer (In any way) than they would have concluded it's your mess, not Neteller's. If you just decided that you weren't going to pay them, "Nothing you can do to me" than thats Karma coming back to you.
An email to FTP two years ago asking to remove all Neteller information would have helped.

You also might want to check with a credit reporting agency as this 'collection' would definitely appear as a negative score. You can usually negotiate with a creditor to have the negative mark removed (In return for payment) but once payment has been made you lose all your leverage.

No, it's like they sent your money to a bank that you owed money to. Or to a friend you owed money to. Or whatever other analogy you want to use where you owe the third-party money.

I feel bad if you were actually a victim of fraud and now it's biting you. Lesson learned about leaving debts and problem accounts unresolved, I suppose.

"believe me, i will never play their again."

O'RLY? cya next week

Horrible!

FT should absolutely give you your $1000.

I wish I had an answer for you but all I can say is that for them to be making millions, admit it was their mistake, and not give you the money they caused you to lose is sickening.

I hope you close your account and never let them make another penny off you.

if you PM me i can fwd you the 40+ emails i had between me and FT if you dont believe me.

it seems to that both full tilt and netteller bare a bit more responsibility than either are taking.

If your funds were clearly requested to be paid to you through a specific vendor and they weren't then full tilt should bare some obligation to you in regard to your funds in question. Funds should have never been transferred to netteller.

as for netteller, you should have closed your account if there was fraud and notified all the sites that you have cancelled your account with them.

netteller should also bare responsibility to prove that the funds in fact went to an account that you own when the alleged fraud happened. if they can't they should eat the loss

hope this some how works out for you