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Full Tilt? (Support)

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  1. hexarai hexarai is offline

    Tucson, AZ
    United States

    Posts: 45
    Joined: Nov 07

    Nov 26th, 2007 (11/26/2007 1:28pm)

    Hello : I apologize for this being my first post here at pocketfives but I am having a huge amount of trouble that I have never experienced before with Full Tilt . I made a withdrawal request last night and got an email back saying they have closed my account. Now without going into huge amounts of detail . They said I had multiple accounts which is somewhat true but the old account was inactive for a very long period of time. They have seized my funds and are giving me the complete run around through e-mails which happen to arrive every 5 hrs or so. I guess my question is that has anybody else had this problem with Full Tilt? I enjoy playing there but am extremely concerned with the current situation. If they keep the money so be it but why the run around in the e-mails why cant they just come out and be upfront with what the heck they are doing there and why . I could understand if I was using multiple accounts to enter tournaments but that just is not the case here.

    I know that people have multiple accounts at sites to protect there identity and keep people off balance as far as poker trracking software and tendencies they have in there play .

    Full Tilt Had absolutley no problems allowing me 2 deposits and 2 withdrawals on this account last week . It just seems real shady to me that this comes up now ?

    The account has been closed and they gave me the option to have my funds transfered to the old account or sent to my payment processor . I opted to have them send the money to my payment processor and have gotten no response or withdrawal request conformation .

    I am starting to feel like I am the one whom is getting scammed here . Is it possible somebody got ahold of my account information and is screwing with me?

    Also why do these sites insist on not having a phone number?

    Any help or suggestions would be greatly appreciated.

    Thank You
    Hexarai
  2. kdunlapmo kdunlapmo is offline

    Warrensburg, MO
    United States

    Posts: 1,568
    Joined: May 06

    Nov 26th, 2007 (11/26/2007 2:06pm) in reply to hexarai

    try emailing doug (at) fulltiltpoker (dot) com and explain the situation, he may be able to help.

    K.
  3. greggo430 greggo430 is offline

    Gaithersburg, MD
    United States

    Posts: 780
    Joined: Jul 06

    Nov 26th, 2007 (11/26/2007 2:09pm) in reply to hexarai

    i am sure that you will get the money if they gave you the option.
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